Meet the Web Agents with Jingfei Chen

About this episode

This episode discusses the launch of ServiceNow's Web Agents and their impact on automation.

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation. ⏱️ Timestamps 00:00 Introduction 02:37 What ARE ServiceNow Web Agents? 07:09 So, Web Agents Are Not ONLY Accessible Through Chat? 09:41 How Are Web Agents Similar/Different From RPA? 12:25 What Are Some Cornerstone Use Cases for Web Agents? 17:19 What Are the V1 Capabilities / Limitations of Web Agents? 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents? 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR* 27:01 How Have Priorities Changed to Meet Market Expectations? 29:50 What Are Initial Customer Thoughts on Web Agents? 31:11 Where Can People Provide Feedback on Web Agents? 32:02 Call to Action 33:57 Conclusion 🔗 Links Jingfei Chen's LinkedIn AI Experience Release Event Get to Know…

People in this episode

Host: Lauren McManamon

Guest: Jingfei Chen

Topics covered

• Web Agents
• automation
• ServiceNow
• AI Experience
• RPA
• developer tools

Keywords

• Web Agents
• automation
• ServiceNow
• AI Experience
• RPA
• browser UI
• developer tools

Mentioned in this episode

Organizations: ServiceNow, Now Assist, ServiceNow World Forums, ServiceNow Developer Site, Developer Advocate Blog

Products: AI Experience, Web Agents

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