Building Better Managers

In this encore episode of Building Better Managers, Wendy engages with Julie Winkle Giulioni, a renowned expert in career development. They discuss the evolution of career conversations, the importance of psychological safety, and the impact of remote work on employee growth. Julie emphasizes the need for continuous dialogue about career development rather than relying on annual reviews. The conversation also explores the role of AI in enhancing career growth while highlighting the irreplaceable value of human interaction. As the workplace continues to evolve, leaders must adapt their strategies to foster an environment where employees feel valued and supported in their career journeys. Key takeaways: Career development is essential for employee engagement and retention. Conversations about career growth should happen regularly, not just annually. Psychological safety is crucial for open and honest career conversations. Leaders should focus on asking questions rather than providing answers. Remote work requires more intentionality in career development efforts. Recognizing and appreciating employees' strengths fosters motivation. AI can support career development but cannot replace human interaction. Creating equitable development opportunities is vital in a hybrid work environment. Leaders should confront their proximity bias to ensure fair development. The future of career development will focus on self-driven growth and diverse experiences. Meet Julie: Julie Winkle Giulioni is a champion for workplace growth and development and helps executives and leaders optimize talent and potential within their organizations. One of Inc. Magazine's Top 100 speakers, she's the author of "Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive" and the co-author of the international bestseller, "Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Still Want," translated into seven languages. Julie is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including Fast Company and The Economist. You can keep up with Julie through her blog and LinkedIn. Follow Julie: LinkedIn: https://www.linkedin.com/in/juliewinklegiulioni/ Website: https://www.juliewinklegiulioni.com/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success. Key takeaways: Customer success is about understanding unique client needs. Empathy and emotional intelligence are crucial in customer success roles. Building a customer success team requires proactive engagement. Feedback loops enhance organizational learning and improvement. Creating a collaborative culture fosters trust and transparency. Investing in employee development leads to better business outcomes. Assuming good intentions improves interpersonal interactions. A strong company culture enhances team performance. Remote work can still foster strong team connections. Customer success teams act as extensions of their clients' teams. Meet Kate Rath Kate Rath is a seasoned professional with a diverse background in leadership development, international public health, communications, and the arts. Holding a Master's of Science in International Relations from the London School of Economics, Kate brings a wealth of knowledge and expertise to her role as VP of Customer Success at BetterManager, where she is dedicated to empowering individuals and fostering positive workplace cultures. Meet Luis Vides Luis Vides is a highly experienced Customer Success Manager with over 12 years of expertise in various industries, including call center BPO, real estate, outsourcing, and leadership development. With a well-rounded skill set and a commitment to driving growth and delivering exceptional results, Luis brings a passionate and customer-centric approach to his role at BetterManager. His diverse background as a corporate trainer, senior trainer, training manager, recruiting manager, property manager, account manager, solutions architect, and customer success manager allows him to provide valuable insights and support to clients, helping them thrive in their work environments. Meet Rafael Tinoco Rafael Tinoco Hernandez is a dedicated and driven professional with a genuine passion for driving customer success. With a background in business and finance, Rafael has made significant contributions as a Key Account Manager and Customer Success Manager in multiple startup ventures. Leveraging his skills and experience, Rafael actively works towards the success and advancement of organizations. His collaborative nature and strong problem-solving abilities enable him to build meaningful relationships with clients and deliver exceptional results. With a focus on creating positive workplace cultures, Rafael strives to empower managers and inspire transformation in work environments. Follow Kate, Luis & Rafael: Kate LinkedIn: https://www.linkedin.com/in/kate-rath-5b6a2243/ Luis LinkedIn: https://www.linkedin.com/in/levides/ Rafael LinkedIn: https://www.linkedin.com/in/rafael-tinoco-hernandez/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conversation highlights the need for a coaching culture within organizations and the role of networking in fostering growth and development among managers and leaders. Key takeaways: The world of work has seen major shifts in the past year. Confidential peer learning fosters trust and meaningful relationships. Access to instant benchmarking is crucial for leaders today. Innovation and inspiration are more important than ever. The pandemic has amplified the urgency of workforce-related topics. Companies are exploring advances in technology for training. Creating a culture of coaching is essential for growth. Networking allows for the exchange of valuable insights. Trust and confidentiality are foundational in coaching relationships. Promoting a culture of development and learning is key. About Meighan Hackett Poritz: Meighan is the Managing Director of The Learning Forum, is a member-driven networking organization for senior executives of large multi-national and government organizations. Member firms include over 120 organizations which include 5 of the Fortune 10, 25 of the Fortune 100, along with 10 key government organizations. Her councils provide leaders access to confidential peer learning through a high trust network. They are a platform for ideas, inspiration, and benchmarking which has a lasting impact on the strategy and growth programs of Fortune 500 companies. Meighan completed an Ironman triathlon and raised $10,000 for blood cancer research. She is passionate about the emerging trends that link sustainability, personal well being, productive workplaces, and communities. Meighan's Links: LinkedIn: https://www.linkedin.com/in/meighanhackett/ Website: http://www.thelearningforum.org/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees during transitions. Tim emphasizes that successful change requires both technical solutions and the engagement of people, highlighting the evolving expectations of employees and the necessity for managers to adapt to new realities. Key takeaways: Change is inevitable and affects all businesses. Support for team members is crucial during transitions. The pandemic accelerated the need for digital transformation. The people side of change is often overlooked but essential. Successful change requires both technical and people sides. Managers play a critical role in facilitating change. Communication from managers is vital for employee understanding. Transparency is important to prevent misinformation. Employees need to feel valued and that they matter. Adaptability is key in the evolving workplace. Meet Tim: Tim Creasey is the Chief Innovation Officer at Prosci, a global research and advisory firm focused on change management. He is an internationally recognized thought leader, author, and speaker on the topic of change management, with over 25 years of experience in the field. Tim has extensive experience in speaking to large audiences globally and empowering them with actionable insights that are authentic, knowledgeable, and engagingly humorous. Tim's Links: Your LinkedIn URL: https://www.linkedin.com/in/TimCreasey Website Address: https://www.prosci.com/ YouTube: https://www.youtube.com/channel/UCpROP3F4AOo2ixTuq5KQhBw Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In our latest episode, Wendy sits down with Chris Wells, VP Sales EMEA, New Level Work, to explore how personal connections can redefine success in management and leadership. Chris shares a transformative story from his career, highlighting the importance of understanding personal goals over business objectives. Discover the surprising similarities between HR, L&D, and sales professionals and learn how empathy can transform your management style. Don't miss this insightful conversation packed with valuable lessons for anyone looking to enhance their leadership skills. Listen now and join us on this journey to building better managers. Meet Chris: Chris leads New Level Work's European division and brings nearly three decades of experience in learning and leadership development. With a passion for helping organizations unlock the full potential of their people, Chris partners globally to create leadership programs that don't just impact employees, but extend beyond the workplace—positively influencing families, friends, and entire communities. Chris' Links: Your LinkedIn URL: https://www.linkedin.com/in/cjwells Website Address: https://www.newlevelwork.com/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work

Join host Wendy Hanson in this enlightening episode of Building Better Managers, where we explore the transformative power of kindness in the workplace with guest Christy Pretzinger. Christy, a high-energy entrepreneur and founder of WG Content, shares her insights on fostering a people-focused culture and the importance of self-awareness and vulnerability in leadership. Discover how kindness can drive productivity and business success, and learn about the innovative coaching solutions offered by New Level Work to support managers and leaders. Tune in to uncover strategies for creating environments where people can thrive. In this episode: Importance of Kindness Introducing Christy Pretzinger Self-Awareness in Leadership Vulnerability and Trust Building a Business on Kindness WG Content and Healthcare Meet Christy: Christy Pretzinger is a high-energy entrepreneur and she's passionate about building environments where people can thrive. Her organization, WG Content, has transformed the landscape of healthcare content creation. Being among the first to specialize in healthcare content, we grew up with the industry, and WG Content is now an industry-leading agency that delivers superior content strategy and creation to healthcare brands across the country. She says: And while I am exceedingly proud of the work we do, the myriad services we provide and the impressive client list, my passion and focus is on ensuring that as we grow, our people-focused culture continues to be the core of our organization. I want to share my passion for creating an environment where people can thrive with other leaders, and to that end I am the author of the upcoming book, Your Cultural Balance Sheet: Strategies for Creating Environments Where People Can Thrive. Christy's Links: LinkedIn: https://www.linkedin.com/in/christypretzinger/ Website: https://wgcontent.com/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work

In our latest podcast episode, we explore the unique characteristics and expectations of Gen Z employees. Join host Wendy Hanson and special guest Hannah MacDonald-Dannecker as they delve into the strengths and challenges of this digital-native generation. Learn how to effectively manage and integrate Gen Z into your organization, foster collaboration across generations, and create an environment that supports growth and innovation. Don't miss out on these valuable insights! Meet Hannah: Hannah MacDonald-Dannecker is an author, public speaker, Sales and Marketing Manager, Partner at The Better Together Group of Companies. She has a passion for connecting. Connecting Generations, seen through her presentation on bridging the generational gap - how to hire and retain Gen Z. Connecting Employees and Employers, seen through her presentation on hiring by: integrity, intentionality and intensity. Connecting Knowledge, seen through her Podcast, Workish, where she regularly interviews people with interesting jobs across all industries to learn about what they do and how they got to where they are. Hannah's Links: LinkedIn: https://www.linkedin.com/in/hannah-kay-macdonald/ Instagram: https://www.instagram.com/revolutionstaffing.ca/ Website: https://bettertogethergroup.com/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work

In this enlightening episode of Building Better Managers, host Wendy Hanson engages in a thoughtful conversation with Lisa Bragg, the esteemed author of "Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion." They explore the intricate art of self-promotion, providing listeners with invaluable, actionable advice on how to highlight their strengths without appearing boastful. Lisa Bragg shares her extensive research on global perspectives of bragging, delving into the cultural taboos that often surround it. She offers practical steps to cultivate a healthy habit of self-promotion, empowering professionals to balance humility with confidence and unlock new career opportunities. This episode is a must-listen for anyone seeking to navigate the fine line between humility and self-advocacy. Meet Lisa: Lisa Bragg has literally written the book on how to talk about success. Her book "Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion" launched last year. She is a speaker, advisor and professional mentor. Lisa is the founder and former CEO of MediaFace, one of the first content companies. She was also a TV reporter and anchor for 15 years. Lisa's Links: LinkedIn: https://www.linkedin.com/in/lisabragg Facebook: https://www.facebook.com/LisaBragg Instagram: https://www.instagram.com/ThatLisaBragg Website: https://www.lisabragg.com/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work