The Role of a Community Manager: Then vs. Now
From CACM CHAT - HOA LIFE by Tom Freeley, California Association of Community Managers
February 25, 2026 · 1h 9m · Episode 43
About this episode
The episode discusses the evolution of community management from its early days to the modern landscape influenced by technology and regulations.
Join us for a special conversation as Communications Manager, Celeste Huecias, sits down with Karen Conlon, MCAM, CACM’s first CEO. The two will explore the evolution of community management over the decades. From the early days of managing associations and communities without the tech tools we rely on today, to the modern landscape shaped by software, social media, and ever-changing regulations, Karen shares her unique perspective on how the profession has adapted and grown. Celeste and Karen touch on the origins of CACM, the lessons learned from decades of advocacy, and the ways managers have modernized their approach to meet the needs of today’s communities. Whether you’re a seasoned manager or just starting out, this episode offers insights, stories, and advice on thriving in a role that continues to evolve. -- Links & Resources: Visit us at www.cacm.org To listen to other podcast episodes, go to https://cacm.org/podcast/ Follow us on social media: @cacmchat LinkedIn: https://www.linkedin.com/company/cacm/ Facebook: https://www.facebook.com/CACMchat/ Instagram: https://www.instagram.com/cacmchat/ X: https://x.com/CACMchat
People in this episode
Host: Celeste Huecias
Guest: Karen Conlon
Topics covered
- community management
- evolution of management
- technology in management
- advocacy
- modernization
Keywords
- community manager
- CACM
- technology
- social media
- regulations
- advocacy
- management
Mentioned in this episode
Organizations: CACM, California Association of Community Managers
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