CDG BizCast

The holiday shopping season is the busiest time of the year, so it is important that you give each customer an A+ experience! Do not allow the hustle and bustle of the season to destroy the customer's experience, as this can lead to much trouble later! If you provided a customer a poor, F-rated experience that caused them to go somewhere else, it could damage your company's image! Don't let that happen! We discuss the importance of ensuring each customer leaves with a smile on their face and feels encouraged to do business at your establishment again! Good customer service is important year round and not just the holidays, but due to the influx of customers, it might be a bit difficult to handle every customer's needs. If you want to make sure that you are providing each customer an A+ experience despite how busy you are, then this episode is for you!

Do you hate getting calls from people trying to sell you things you don't want? You are not alone! In this episode, we discuss why cold calling is a rude, antiquated practice that businesses should not utilize anymore and how it actually hurts rather than helps them get new leads. CDG co-owner Christian Gonzales discusses how they can disrupt business operations and BizCast panelist Sara Russell describes how cold calls annoy her as a consumer.

We discuss the importance of businesses bringing their A-Game when it comes to delivering customer service. Your company's success depends on how well it serves its customer base and is able to take care of all of their needs. Companies with great customer service can see more profit at the end of each quarter due to repeat business and referrals from happy customers. YouTuber Optopolis joins into this episode panel to discuss.

Are you currently hiring right now or are in charge of hiring on behalf of your company? We discuss the pitfalls that many companies face when they are choosing the right candidates and speak to a disappointed job seeker to see what you are doing wrong when it comes to picking the right talent. You need to understand what is going on in your candidates' minds when they are being interviewed and be able to identify when you are passing up great candidates who can keep your company going strong! Never reject hiring someone simply because they didn't answer your questions properly. They may have much more to offer than what they showcase in their interviews!

Your website is one of the most important marketing tools your business utilizes, so it is important to ensure that it is not driving customers away due to poor design and lack of consideration for user experience. We discuss some of the most common annoyances the average consumer has with websites, and what needs to be done to correct these problems. You are losing out on new customers if your website is scaring them away!

We interview Swale Fenley of Swale Interiors, who discusses his experience with an email scam from a fake outfit pretending to be Geek Squad. When he first read the email, he thought it was the real thing but quickly realized later it was not the real Geek Squad at all! He discusses how he almost became a scam victim himself and what he did to save himself from being robbed blind!

Many companies are quickly adapting to running their daily operations using artificial intelligence. However, it is important to remember that AI is not supposed to replace human employees! This episode discusses the importance of knowing where to use AI and when it is important to have employees standing by, ready to serve customers who have unique problems! AI can't do everything!!

In this episode, we cover some general basics over how to spot scams, how to protect your identity so you don't become a victim of identity theft, and discuss the disastrous effects of identity theft on your everyday life. Additionally, we discuss some general scams and how they operate and what you can do to protect yourself from getting robbed blind by these criminals! If you have elderly family and friends who are prone to getting scammed, this is the episode you must share with them!

PLEASE LISTEN TO PART I FIRST. In the first episode of 2023, we have an open discussion with our consumer panelists about what businesses can do to improve their overall customer experience. It's a new year, so it's time to start making some resolutions for your business! Focus on what areas of customer service and front-end operations either need improving or could be fine-tuned better. Hear from consumers themselves what they have to say to you, the business owner!

(Continued from Part I) The holiday shopping season is the busiest time of the year. Because businesses can expect more customers than usual around this time of the year, it is important to have the ability to pay attention to each of their needs and handle them properly when certain situations arise. We cover some methods to help you provide stellar customer service this season!

(Make sure to listen to Part 1 first) Are your website and marketing plans ready for the busiest shopping day of the year? We cover some basic tasks that you must take care of to ensure that you have a successful start to the Christmas shopping season. Nobody likes slow websites, websites that are hard to navigate, or having to search everywhere for what they want! Learn more in this two-part special.

Many famous YouTubers are often impersonated by scammers within the comments of their own videos. These scammers pretend to be the YouTuber themselves by stealing their profile picture, replying to random commenters claiming that they won something just for watching. We cover this scam in detail to help you spot these fakers so you don't end up sending your money to a random stranger!