TIAA's Sastry Durvasula on AI innovations in the insurance space

About this episode

Sastry Durvasula discusses TIAA's use of AI to enhance client services and transform operations.

At the CIO 100 event, host Lucas Mearian sat down with Sastry Durvasula, Chief Operating, Information & Digital Officer at TIAA, to discuss how the company is using AI to enhance client services, power business growth, and transform operations. TIAA's AI initiatives include Research Buddy for asset management and empathy agents for personalized customer communications. Sastry Durvasula:https://www.linkedin.com/in/durvasula/Lucas Mearian:https://www.linkedin.com/in/lucasmearian/

People in this episode

Host: Lucas Mearian

Guest: Sastry Durvasula

Topics covered

• AI innovations
• insurance
• client services
• business growth
• operations transformation

Keywords

• AI
• insurance
• client services
• business growth
• operations
• Research Buddy
• empathy agents

Mentioned in this episode

Organizations: TIAA

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