Saving seconds, saving lives: Viiz Communications brings GenAI to 911 | EP 207

About this episode

Chad Brothers discusses how Viiz Communications is leveraging Generative AI to improve the efficiency of 911 centers.

Dive deep into the transformative power of Generative AI in the public safety sector with Chad Brothers, Vice President for Emergency Services Programs at Viiz Communications, on this episode of Cloud and Clear! Viiz Communications is addressing the critical challenges faced by 911 centers (PSAPs), including a significant staffing crisis and the distraction caused by high volumes of non-emergency calls. Learn how their solution uses Gen AI with conversational "playbooks" and a Retrieval-Augmented Generation (RAG) approach to efficiently triage and respond to non-urgent inquiries. Chad Brothers explains how this intelligent routing lessens the workload on human telecommunicators, allowing them to focus on emergencies, and details the future plans to automate into CAD systems and integrate spatial data. Key Takeaways: Viiz Communications is an emergency services solutions provider, supporting call centers and non-emergency solutions in the public safety space. Gen AI provides a technology solution to the staffing crisis and high volume of non-emergency calls at 911 centers. The solution uses playbooks and a RAG approach to formulate accurate, generative responses from public and…

People in this episode

Guest: Chad Brothers

Topics covered

• Generative AI
• public safety
• 911 services
• emergency response
• technology

Keywords

• Viiz Communications
• emergency services
• staffing crisis
• non-emergency calls
• RAG approach

Mentioned in this episode

Products: Generative AI, Gen AI, Retrieval-Augmented Generation

Books & works: Cloud and Clear

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