The AI Moment Arrives

About this episode

John McVay discusses key themes in enhancing insurance experiences through AI and empathy.

John McVay is a leader in Cognizant's Moment practice, which is focused on delivering amazing experiences. Our conversation gives John a chance to highlight key themes from his experience work with insurers, and lay down a marker for the focused effort that will propel insurance experiences forward. Plus our Thought for Today: Empathy Can Be Engineered . Host: Craig Weber

People in this episode

Host: Craig Weber

Guest: John McVay

Topics covered

• AI
• insurance
• customer experience
• empathy

Keywords

• Cognizant
• Moment practice
• insurance industry

More episodes of Cognizant | Insurance Savvy

• Video Special: A New and Improved You · December 8, 2025 · 2 min
• Video Special: A New and Improved You · December 8, 2025 · 2 min
• Video Special: Countering the Influencer Menace · November 26, 2025 · 3 min
• Video Special: I like that extra "e"! · November 26, 2025 · 3 min
• Finally! Disruption From The Insurance Innovation Wave · October 21, 2025 · 26 min
• What We’ve Learned About GCCs · October 9, 2025 · 28 min