Video Special: Empathy Can Be Engineered
From Cognizant | Insurance Savvy by Craig Weber
September 4, 2025 · 3 min
About this episode
This episode discusses the potential of engineered empathy in the insurance industry through AI and GenAI.
Welcome to the future, where empathy can be engineered. If you’re an insurer thinkingabout AI, focus first on things like speed and convenience for customers and channel partners. But you also want to build the skills to help build emotional connections via AI and GenAI. “Emotion AI” is on the near horizon, more compelling with each generation of tool improvement. Insurtech podcast Insurance podcast #insurtech #InsuranceTechnology #AI #AIinsurance #InsuranceInnovation #ExperienceEngineering #empathy #EmotionAI #GenAI #GenAI
Topics covered
- empathy
- AI
- GenAI
- Insurance Technology
- Insurtech
Keywords
- #insurtech
- #InsuranceTechnology
- #AI
- #AIinsurance
- #InsuranceInnovation
- #ExperienceEngineering
- #EmotionAI
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