Communication Psychology and HR – with Gerhard Ohrband

Many organizations invest heavily insurveys, monitoring systems, and data collection. Yet the best informationoften emerges in places where no one is measuring anything.People share more when they feelrespected than when they feel watched.If you want better ideas, morehonest feedback, and deeper insights from employees, the answer may not be moresurveillance—but more trust, reciprocity, and psychological safety.

Many companies encourage employees to take responsibility for their own development. That sounds reasonable—until a customer has a bad experience.Customers don't care whether an employee was given a reading list, access to online courses, or recommendations for self-improvement. They hold the company responsible.The uncomfortable truth is that communication, respect, cooperation, and customer service are not just individual competencies. They are reflections of organizational culture.Can companies really delegate responsibility for human behavior to employees, or is this simply another avoidance mechanism?#Leadership #Communication #SoftSkills #OrganizationalCulture #CustomerExperience #EmployeeDevelopment #Management #WorkplaceCulture #BusinessLeadership #CommunicationPsychology

Why “No Complaints” Might Be the Worst Sign in Your Company

Many people believe a communicationcoach must be a perfect communicator—or that coaching means being told exactlywhat to say. In reality, communication is messier, more human, and far moresituational. Drawing on a personal failure from my own professional practice, Iexplore why real progress in communication starts with feedback, courage, andaddressing what usually remains unsaid.#communication #softskills#leadershipcommunication #businesscommunication #communicationtraining#coaching #humanadvantage #learningfromfailure

It’s early January 2026. More than five years have passed since I publishedmy last book.In the meantime, the world of communication has changed — and not necessarilyfor the better.We live in an age of lifehacks, quick formulas, and promises like “say thisand you’ll get what you want.” At the same time, in my work with teams andleaders, I see something troubling: empathy is declining, rigidity is increasing,and communication is becoming more technical — and less human.By October this year, I plan to publish a new book on communicationpsychology titled:Adequate Business Communication –From Fake and Ineffective to Real and ConvincingThis book is not about tricks, scripts, or “perfect phrases.”It’s about fit. Context. The other person. And yourself.One of the first chapters — which you’re about to read here in anot-yet-fully-polished version — starts with a simple but uncomfortablequestion:Does perfect communication exist?And if it doesn’t, what do we do with our obsession with perfection?In this excerpt, I explore:· why “speaking correctly” is not enough,· why the same words can be brilliant in onesituation and disastrous in another,· and why good communication is not about beingunfiltered-authentic, but about being appropriately authentic.The text isn’t fully proofread yet. That’s intentional. I’m sharing it as aninvitation to reflection and dialogue.Your feedback will tell me whether this book is heading in the right direction— or whether it needs adjustment.👉 This is where the journey of the newbook begins.#communication #communicationpsychology #leadership #businesscommunication#empathy #professionaldevelopment #newbook

Communication mistakes are far more common than we realize — and most ofthem are unintentional. When we respond with openness instead of punishment, weincrease psychological safety and strengthen teamwork. Here are some practicalideas for handling your own communication errors more effectively.#communication #leadership #psychology #personaldevelopment#workplaceculture #business #teams