Debbie Sabatini Hennelly on Chatbots, Trust and Reporting [Podcast]

Debbie Sabatini Hennelly on Chatbots, Trust and Reporting [Podcast]

From Compliance Perspectives by SCCE

October 30, 2025 · 16 min

About this episode

Debbie Sabatini Hennelly discusses the role of AI chatbots in enhancing trust and reporting in workplace helplines.

By Adam Turteltaub Employees may trust an AI chatbot more than they trust you, and that’s not necessarily a bad thing, if it leads to more reporting. In this podcast, Debbie Sabatini Hennelly , Founder & President of Resiliti shares that a recent survey conducted by Case IQ reveals that nearly 70% of respondents expressed no concerns about AI being involved in the helpline process. This openness is driven by several key factors: increased anonymity, ease of use, and a perception that AI offers a fairer, more impartial experience than speaking directly with a human. These findings underscore a broader theme that continues to emerge in conversations about helplines: trust. Employees are more likely to report concerns or misconduct when they trust the system—when they believe their information will be handled confidentially, their identity protected, and their report taken seriously. Not surprisingly, they also want to understand how their information is being used and how their anonymity is being safeguarded. This is especially important when helplines are outsourced to third-party vendors. Communicating clearly that the helpline is external—and therefore more secure and…

People in this episode

Host: Adam Turteltaub

Guest: Debbie Sabatini Hennelly

Topics covered

  • AI chatbots
  • trust
  • reporting
  • helplines
  • employee concerns

Keywords

  • anonymity
  • ease of use
  • impartial experience
  • confidentiality
  • third-party vendors

Mentioned in this episode

Products: Resiliti

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