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On the show
From 10 epsHosts
Recent guests
Recent episodes
Connecting with BCD's leaders
Dec 11, 2025
26m 28s
State of the Industry with Jorge Cruz
Dec 4, 2025
19m 04s
The Virtual Payment Revolution
Nov 13, 2025
22m 35s
Operational Innovation: Empowering people, enhancing journeys
Nov 6, 2025
22m 28s
Redefining the hotel experience: How IHG is evolving where we stay
Oct 2, 2025
17m 48s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 12/11/25 | Connecting with BCD's leaders✨ | leadershipmarket trends+4 | Stephan BaarsMike Janssen | BCD | — | BCD TravelCEO+7 | — | 26m 28s | |
| 12/4/25 | State of the Industry with Jorge Cruz✨ | travel industrymarket trends+3 | Jorge Cruz | BCD | — | travel industrymarket trends+6 | — | 19m 04s | |
| 11/13/25 | The Virtual Payment Revolution✨ | virtual paymentsbusiness travel+4 | Neil FyfeStuart Davenport | BCDConferma | — | virtual paymentsbusiness travel+3 | — | 22m 35s | |
| 11/6/25 | Operational Innovation: Empowering people, enhancing journeys✨ | operational innovationtechnology+4 | Tanya GreenRodney Plattner | BCD Travel | — | operational innovationtechnology+4 | — | 22m 28s | |
| 10/2/25 | Redefining the hotel experience: How IHG is evolving where we stay✨ | hotel experiencebusiness travel+4 | Mel Bell | IHG | — | hotelbusiness travel+5 | — | 17m 48s | |
| 8/14/25 | It's hotel sourcing season!✨ | hotel sourcingtravel management+3 | Jennifer Nicholas | Advito | — | hotel programsourcing+3 | — | 19m 55s | |
| 7/31/25 | Data and AI: Go from zero to hero✨ | data managementartificial intelligence+3 | April Bridgeman | BCD TravelAdvito | — | dataAI+5 | — | 23m 34s | |
| 6/19/25 | The State of the Industry with Rossana Martin✨ | industry insightsair rates+3 | Rossana Martin | — | — | travel industryair rates+3 | — | 23m 52s | |
| 5/29/25 | Connecting with Delta Air Lines✨ | business travelmarketing+3 | Christopher Crowder-Bromley | Delta Air Lines | — | Delta Air Linesbusiness travel+3 | — | 18m 42s | |
| 5/15/25 | ROI: What does it really mean for your travel program?✨ | ROIbusiness travel+3 | Matt Patterson | BCD TravelAdvito | — | ROIbusiness travel+3 | — | 11m 24s | |
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| 4/10/25 | Increasing traveler engagement through messaging | Send us a text message! Want to boost traveler engagement while driving program adoption? You’re not alone! On this episode, Chad and Miriam are joined by Hannah Kahn and Melia McFarland from BCD's travel commerce product team to talk all things messaging. It’s no surprise that travel managers everywhere are looking for tools that improve the traveler experience, boost compliance, and keep their employees connected. Hannah and Melia give expert insight into why delivering the right message, a... | 20m 54s | ||||||
| 3/20/25 | Celebrating women in business travel | Send us a text message! While International Women's Day might have been March 8 this year, it's always the right time to celebrate women. On this episode, host Miriam Moscovici is joined by guest host Sydney Kessler, and the pair connect with three of BCD's leaders who have all taken different paths to success. Leslie West, global SVP, Shelley Fletcher-Bryant, VP with BCD's consulting arm Advito, and Silvia Negri, Sr. Director with BCD's Latin American program management team, all share their... | 23m 32s | ||||||
| 3/6/25 | Traveler security: Assess your program | Send us a text message! Disaster can strike anywhere, at any time, and to anyone—so is your travel program prepared? Are your travelers informed of their options if disaster ever affects them? In this episode, Chad and Miriam connect with three leaders from BCD’s Global Crisis Management team to discuss this crucial topic. Jorge Mesa, Sr. Director, Christine Connolly, Sr. Program Manager, and Lise Levesque, Sr. Program Manager, all share their insights and suggestions on how to build the best... | 23m 49s | ||||||
| 2/27/25 | Changing entry requirements: What travel managers need to know | Send us a text message! Did you know that there are over 35,000 different visa and entry requirement configurations across the world? And those requirements change all the time! How can travel programs, travel managers, and travelers themselves keep up to date for seamless entry? Well, that's what Chad and Miriam discuss on this episode of Connections with G3 Global Services COO, Charlie Cobb. G3 has spent decades navigating the complexities of entry requirements and developing deep relations... | 15m 13s | ||||||
| 2/6/25 | Take your technology temperature check | Send us a text message! On this episode, Chad and Miriam are once again joined by Alissa Merlino, Sr. Director, Global Solutions Engineering. Alissa covers the how and why behind taking your technology temperature check. She offers practical advice on how to truly know what's important to your travelers, your travel program, and your C-suite. Alissa also digs into weighing the importance of what's new and exciting versus what's trusted and true. This is a can't miss episode before we dive int... | 22m 52s | ||||||
| 2/6/25 | Season 3 kick off | Send us a text message! Chad and Miriam are back for season 3 of the Connections podcast. On this episode, the duo discuss the upcoming season and what travel managers can expect to hear after subscribing. They’re also joined by Kjarsten Philipsen, SVP, Program Management, Jorge Cruz, EVP, Global Sales and Marketing, April Bridgeman, SVP, Advito, and Thad Slaton, SVP, Global Marketing. This quick episode is coupled with our first topic of the season, already published and ready for listening!... | 18m 26s | ||||||
| 12/12/24 | Stephan & Mike: Connecting with BCD's leaders | Send us a text message! As we close out 2024, our final season 2 episode connects Chad and Miriam with BCD's CEO, Stephan Baars, and CCO, Mike Janssen. Through the many laughs and fun stories on this episode, Stephan and Mike talk about the business travel industry as a whole, where BCD will be making investments, and what to expect from in 2025. This episode also includes personal messages to BCD colleagues, partners, customers and more from both Stephan and Mike ... as well as an update on ... | 32m 29s | ||||||
| 12/10/24 | The 2024 State of the Industry with Rossana Martin | Send us a text message! Rossana Martin is back to connect with Chad and Miriam about the state of our industry and this is one episode you don't want to miss! As usual, Rossana takes us "around the world" to discuss industry insights, giving special attention to air and hotel rates in each global region and how rates might change in 2025. If you have a global travel program, or simply want to know what's going on in the world of business travel, this episode is a must listen! Le... | 22m 09s | ||||||
| 9/26/24 | Traveler wellness: Can it really be achieved? | Send us a text message! Self-care isn’t always easy. Especially when your travel program doesn’t prioritize traveler wellbeing. On this episode, Chad and Miriam connect with Amélie Losanes, one of Advito’s expert managing consultants, about the importance of traveler wellness and the steps companies can take to push wellness forward. Plus, she shares some top tips on how travelers can take control of their own wellness when on the road. Learn more by visiting https://www.bcdtravel.com or http... | 21m 32s | ||||||
| 9/11/24 | Success story: Saving money with data-driven insights | Send us a text message! Connections Success Stories showcase how our clients use BCD technology to optimize their travel programs. These quick stories highlight what BCD has done for clients, and what we could potentially do for yours. On this episode, Chad connects with Gabby Davis, multi-national program manager, and the pair discuss how a global company faced issues with budget-busting air bookings and how BCD's team of experts were able to use our data and analytics solution to mak... | 5m 47s | ||||||
| 8/28/24 | The lies we believe in spend management | Send us a text message! Alissa Merlino, Sr. Director, Global Solutions Engineering, joins Miriam and Chad on this episode for a conversation around spend management - from a slightly different angle. Alissa constantly has conversations with travel managers, travel buyers, and spend management vendors and sometimes those conversations lead to debunking misconceptions. On this episode, Alissa shares some of the more popular misconceptions around T&E spend management and what her take is on ... | 21m 59s | ||||||
| 8/14/24 | Success story: Optimization equals savings | Send us a text message! Connections Success Stories showcase how our clients use BCD technology to optimize their travel programs. These quick stories highlight what BCD has done for clients, and what we could potentially do for yours. On this episode, Chad connects with Tara Volpintesta, global program manager who works closely with this success story’s account. Tara shares how fully engaging every part of BCD's network enabled this company to save nearly $4 million dollars U.S.... | 4m 51s | ||||||
| 8/1/24 | NDC: Why are we still talking about it? | Send us a text message! It seems like you can’t go a day in business travel without hearing the term NDC - why are we still talking about it? On this episode, Chad and Miriam connect with Thane Jackson, SVP, global distribution strategy. Thane shares his perspective on why the NDC conversation should have just stayed in the background, how NDC is shaping business travel, and advice for travel managers to ensure their programs are optimized for the best content. Learn more by visiting ht... | 23m 17s | ||||||
| 7/16/24 | Air leakage: A thing of the past or back with a vengeance? | Send us a text message! Most of us assume that air leakage (or off-program/ off-channel bookings) are a thing of the past, right? We have new technologies and innovations that have solved the issue. Well, in this episode, Chad and Miriam connect with Olivier Benoit, Senior VP with BCD's consulting arm Advito and what Olivier shares might surprise you. Listen in as the trio talks about why air leakage is becoming an issue again and what programs can (and should) do to course correct. Lea... | 15m 15s | ||||||
| 7/4/24 | The state of the industry with Rossana Martin: H1 | Send us a text message! Rossana Martin is back to connect with Chad and Miriam about the state of our industry and this is one episode you don't want to miss! Rossana takes us "around the world" to discuss industry insights, giving special attention to air and hotel rates in each global region, as well as what she's hearing about A.I. and advice for travelers. If you have a global travel program, or simply want to know what's going on in the world of business travel, this episod... | 24m 09s | ||||||
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