The age of the AI shopping agent isn't here... yet
About this episode
The episode discusses the current state of AI in online retail and the challenges in developing true AI shopping agents.
AI is making its way into online retail for both consumers and sellers. Consumers are increasingly using AI tools for product discovery, while retailers are deploying AI-powered agents to help with the customer experience. But true AI shopping agents are still rare to find, at least for now. In this episode we’re talking to Grant Deken, director of product at Klaviyo, about how consumers use AI in their shopping; what stands between AI-assisted shopping experiences and AI agents that do...
People in this episode
Guest: Grant Deken
Topics covered
- AI shopping agents
- online retail
- customer experience
- product discovery
- AI tools
Keywords
- AI
- shopping agents
- online retail
- customer experience
- product discovery
Mentioned in this episode
Organizations: Klaviyo
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