FAKE 5-Star Hotels?! ("Points Farms")

About this episode

The episode discusses the phenomenon of 'points farms' in the hotel industry and their impact on pricing and service quality.

"Points farms" are hotel properties that charge way higher prices than can be justified by their service and quality but are able to get away with it because of how many people stay there on points. We discuss this phenomenon, how the economics of hotel corporate reimbursement influences point farming behavior, its impact on service recovery, and give some opinionated examples of points farms. This knowledge might totally change how you view the value of points and miles. OMAAT article: http...

People in this episode

Hosts: Shaun, Sherwin

Topics covered

• hotel pricing
• points and miles
• service quality
• economics
• travel industry

Keywords

• points farms
• hotel properties
• service recovery
• corporate reimbursement
• travel

Mentioned in this episode

Organizations: Points Farms, OMAAT

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