Tiffani Bova on The Experience Mindset: Balancing Customer and Employee Experience to Drive Growth
From Culture at Work by Tim Carroll
November 19, 2025 · 29 min · Season 3 · Episode 3
About this episode
Tiffani Bova discusses the importance of aligning customer and employee experiences for business growth.
Growth strategist and bestselling author Tiffani Bova joins Tim to unpack The Experience Mindset, why cultures thrive when customer experience and employee experience rise together. She shares practical ways to align KPIs, map the employee journey, remove friction, and build teams ready for an AI-powered future.
People in this episode
Host: Tim Carroll
Guest: Tiffani Bova
Topics covered
- customer experience
- employee experience
- growth strategy
- KPI alignment
- AI in business
Keywords
- customer experience
- employee experience
- growth strategy
- KPI
- AI-powered future
Mentioned in this episode
Books & works: The Experience Mindset
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