Customer Experience Radio
by Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.
Is this your podcast?Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Total monthly reach
Estimated from 2 chart positions in 2 markets.
By chart position
- 🇨🇦CA · Business News#1525K to 30K
- 🇿🇦ZA · Business News#114500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
3.9K to 23K🎙 Weekly cadence·48 episodes·Long inactive - Monthly Reach
Unique listeners across all episodes (30 days)
5.5K to 33K🇨🇦91%🇿🇦9% - Active Followers
Loyal subscribers who consistently listen
1.6K to 9.9K
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Reach across major podcast platforms, updated hourly
Total Followers
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Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
Recent episodes
Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
Apr 30, 2021
Unknown duration
Customer Experience Tip: Surprise and Delight
Apr 1, 2021
Unknown duration
Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
Mar 26, 2021
Unknown duration
Customer Experience Tip: Anticipate Wishes
Mar 18, 2021
Unknown duration
Customer Experience Tip: Offer Stability, Control and Certainty
Mar 4, 2021
Unknown duration
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 4/30/21 |  Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff | Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for various Jackson Healthcare companies. […] | — | ||||||
| 4/1/21 |  Customer Experience Tip: Surprise and Delight | CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it […] | — | ||||||
| 3/26/21 |  Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman | When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design […] | — | ||||||
| 3/18/21 | Customer Experience Tip: Anticipate Wishes | CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is “Ladies and […] | — | ||||||
| 3/4/21 | Customer Experience Tip: Offer Stability, Control and Certainty | CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when things feel out of control, as humans, we crave stability and some control over what’s happening. How do […] | — | ||||||
| 2/18/21 | Customer Experience Tip: Manage Expectations, Not People | CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […] | — | ||||||
| 2/11/21 |  Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design | Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books to include The Six Principles of Service Excellence (published in 2005). […] | — | ||||||
| 2/4/21 | Customer Experience Tip: It’s Not a Transaction, But an Intersection! | CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change […] | — | ||||||
| 1/28/21 | Customer Experience Tip: Win Win | CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today’s tip win-win or no deal, you know, I do think this should be the mission and vision of […] | — | ||||||
| 1/14/21 | Tactical Tip: Can You Explain What a Reverse Offer Is? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, can you explain what a reverse offer is? Jill Heineck: [00:00:16] A reverse offer is something that we have implemented […] | — | ||||||
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| 12/31/20 | Tactical Tip: What’s This I am Hearing About Selling My House Virtually? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what’s this I’m hearing about selling my house virtually? Jill Heineck: [00:00:16] So, believe it or not, there are many […] | — | ||||||
| 12/18/20 |  Customer Experience: Lessons Learned from Tony Hsieh | Tony Hsieh’s rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO — who died on Friday at age 46 […] | — | ||||||
| 12/17/20 | Tactical Tip: How Will I Know What Comes Next Throughout the Process? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how will I know what comes next throughout this process? Jill Heineck: [00:00:15] Well, initially when we meet, we talk […] | — | ||||||
| 12/3/20 | Tactical Tip: What is the Showing Process? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what is the showing process like? Jill Heineck: [00:00:15] The showing process has changed a little bit. I mean, yes, […] | — | ||||||
| 11/19/20 | Tactical Tip: What are the Visuals You Will Use to Promote My Property? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what are the visuals you will use to promote my property? Jill Heineck: [00:00:15] Well, Lee, we will have a […] | — | ||||||
| 11/5/20 | Tactical Tip: What Information Do I Need to Get My Listing Started? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Cantor. Jill, today’s question is, what information do I need to get my listing started? Jill Heineck: [00:00:17] Years ago, it was just make an […] | — | ||||||
| 11/3/20 |  Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares | Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After graduating with an MBA from Harvard Business School, Leticia joined Marriott International on a rotational program that brings MBA […] | — | ||||||
| 10/22/20 |  Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group | Brady Sandahl of KW Luxury Homes in Palm Springs, California is widely recognized as one of the leading forces in the Greater Palm Springs, CA/Coachella Valley real estate market, and in 2019, his group was recognized as being Coachella Valley’s highest producing team as well as the only team who sold over $100 million within that year. In addition to representing clients […] | — | ||||||
| 10/22/20 | Tactical Tip: How Much Time Do I Need to Prep My Home for Market? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how much time do I need to prep my home for market? Jill Heineck: [00:00:15] Typically, it’s a two to […] | — | ||||||
| 10/14/20 |  Customer Experience Radio Welcomes David Wachs with Handwrytten | A serial entrepreneur, David Wach’s latest venture, Handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system, such as Salesforce, the web site, apps, or through custom integration. Used by major meal […] | — | ||||||
| 10/8/20 | Tactical Tip: How Do You Maximize My Listing’s Online Exposure? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how do you maximize my listings online exposure? Jill Heineck: [00:00:17] Well, Lee, what we do is we have access […] | — | ||||||
| 9/24/20 | Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, in the absence of traditional open houses, how do you attract buyers? Jill Heineck: [00:00:17] That’s a great question. What […] | — | ||||||
| 9/10/20 | Tactical Tip: How Do I Sell My House Safely During COVID? | Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how do I sell my house safely during COVID? Jill Heineck: [00:00:18] Thanks, Lee. The best practices right now during […] | — | ||||||
| 8/20/20 |  Customer Experience Radio Welcomes Leadership Coach and Author Jason Young | Jason Young helps organizations create remarkable customer experiences and grow their leaders. He is the author of four books and creator of the Saturday Rundown, a resource delivered to your inbox with helpful ideas on hospitality and leadership. Jason has worked with Chick-fil-A, Ford Motor Company, North Point Ministries, Life Church and many others. Learn […] | — | ||||||
| 7/30/20 |  Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group | Jay Papasan [Pap-uh-zan] is a bestselling author that serves as the vice president of learning for Keller Williams Realty International, the world’s largest real estate company. He is also vice president of KellerINK and co-owner, alongside his wife Wendy, of Papasan Properties Group with Keller Williams Realty in Austin, Texas. He was born and raised […] | — | ||||||
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Chart Positions
2 placements across 2 markets.
Chart Positions
2 placements across 2 markets.