Customer Service Revolution | Customer Experience & Employee Experience Insights
by John Dijulius - Customer Experience & Customer Service Expert
Is this your podcast?Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 4 chart positions in 4 markets.
By chart position
- 🇮🇪IE · Management#853K to 10K
- 🇵🇭PH · Management#156500 to 3K
- 🇨🇭CH · Management#167500 to 3K
- 🇬🇷GR · Management#184500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
1.4K to 5.7K🎙 Daily cadence·249 episodes·Last published 1mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
4.5K to 19K🇮🇪53%🇵🇭16%🇨🇭16%+1 more - Active Followers
Loyal subscribers who consistently listen
1.4K to 5.7K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
—
* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 20 epsHosts
Recent guests
Recent episodes
262: Who Really Owns Customer Experience? (part two)
Jul 16, 2026
31m 55s
261: Who Really Owns Customer Experience?
Jul 9, 2026
45m 47s
260: Why Leaders Must Be Great Storytellers
Jul 2, 2026
36m 35s
259: Why Customer Experience Transformations Fail in the Middle
Jun 25, 2026
35m 07s
258: When Service Innovation Makes Customer Experience Worse
Jun 18, 2026
30m 20s
Social Links & Contact
Official channels & resources
Official Website
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 7/16/26 | customer experienceCX steering committee+3 | Dave Murray | The DiJulius Group | — | customer experienceCX initiative+3 | — | 31m 55s | ||
| 7/9/26 | customer experienceinternal ownership+3 | Dave Murray | The DiJulius GroupThe Employee Experience Revolution | — | customer experienceCX ownership+3 | — | 45m 47s | ||
| 7/2/26 | storytellingleadership+3 | Denise Thompson | — | — | leadershipstorytelling+3 | — | 36m 35s | ||
| 6/25/26 | customer experiencemiddle management+3 | Denise Thompson | — | — | customer experiencemiddle managers+3 | — | 35m 07s | ||
| 6/18/26 | service innovationcustomer experience+4 | Denise Thompson | Customer Service Revolution Podcast | — | customer experienceAI+5 | — | 30m 20s | ||
| 6/11/26 | employee experiencecustomer experience+3 | Denise Thompson | — | — | employee happinesscustomer experience+5 | — | 44m 47s | ||
| 6/4/26 | AI and human skillsleadership+3 | Daniel Pink | Customer Service Revolution Podcast | — | AIleadership skills+5 | — | 40m 22s | ||
| 5/28/26 | customer experienceleadership+3 | Denise Thompson | Customer Service Revolution | — | customer experienceleadership+3 | — | 25m 51s | ||
| 5/21/26 | customer experienceemployee experience+4 | Denise Thompson | StarbucksSpirit Airlines+6 | — | incentivescustomer experience+5 | — | 54m 27s | ||
| 5/14/26 | keynote speakingcustomer experience+3 | Denise Thompson | — | — | keynotecustomer experience+5 | — | 1h 04m 30s | ||
| 4/30/26 | customer experienceROI+4 | Denise Thompson | Customer Service Revolution | — | customer experienceROI+6 | — | 33m 00s | ||
| 4/23/26 | customer experienceservice culture+4 | Jess Shannon | Sandals Resorts International | Hurricane Melissa | customer experienceservice culture+5 | — | 27m 42s | ||
| 4/16/26 | customer experienceemployee experience+4 | Jessica Shannon | Sandals Resorts International | — | customer experienceemployee experience+5 | — | 41m 58s | ||
| 4/9/26 | customer experienceemployee experience+3 | Denise Thompson | Target | — | Targetcustomer trust+3 | — | 43m 43s | ||
| 4/2/26 | customer loyaltyemployee experience+4 | Denise Thompson | — | — | customer loyaltybusiness consistency+6 | — | 41m 08s | ||
| 3/26/26 | customer experiencecustomer service+4 | Denise Thompson | — | — | customer experienceCX initiative+5 | — | 48m 26s | ||
| 3/19/26 | customer experienceemployee engagement+3 | Rebecca BlaisdellMegan Francis | Invest WestThe DiJulius Group+1 | — | customer experience cultureemployee buy-in+3 | — | 1h 07m 21s | ||
| 3/12/26 | customer experienceleadership challenges+3 | Denise Thompson | — | — | customer-centricleadership alignment+3 | — | 34m 39s | ||
| 3/5/26 | employee retentionleadership+4 | Denise Thompson | Chick-fil-AThe Ritz-Carlton | — | employee turnoverleadership behaviors+5 | — | 44m 03s | ||
| 2/26/26 | customer experienceemployee experience+5 | Denise Thompson | The DiJulius GroupCFA+1 | — | customer experienceemployee experience+5 | — | 40m 45s |
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Chart history for Customer Service Revolution | Customer Experience & Employee Experience Insights
Peaked at #85 in Ireland, currently #85 in Ireland.
| Market | Genre | Peak | Current | Trend |
|---|---|---|---|---|
| Ireland | — | #85 | #85 | — |
| PH | — | #156 | #156 | — |
| CH | — | #167 | #167 | — |
| GR | — | #184 | #184 | — |
Chart Positions
4 placements across 4 markets.
Chart Positions
4 placements across 4 markets.