Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇦🇪AE · Management#136500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
250 to 1.5K🎙 Weekly cadence·144 episodes·Last published 6mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
500 to 3K🇦🇪100% - Active Followers
Loyal subscribers who consistently listen
150 to 900
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
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Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 10 epsHost
Recent guests
Recent episodes
The Future of Connectivity and the Rise of Human Skills
Dec 4, 2025
22m 03s
The New Leaders Rising as CX and AI Reshape the World
Nov 30, 2025
22m 21s
Vietnam’s Sophisticated Customer: Redefining Value in CX
Nov 22, 2025
44m 54s
Redefining Customer Experience Through Human Connection
Nov 5, 2025
37m 31s
The Bold Future of Rebranding
Sep 30, 2025
38m 24s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 12/4/25 |  The Future of Connectivity and the Rise of Human Skills✨ | connectivityhuman skills+3 | Ali Raza Shah | 5Ghealthcare+2 | — | connectivity5G+3 | — | 22m 03s | |
| 11/30/25 |  The New Leaders Rising as CX and AI Reshape the World✨ | customer experienceartificial intelligence+3 | Ladislau Batalha | — | DubaiLisbon+2 | CXAI+3 | — | 22m 21s | |
| 11/22/25 |  Vietnam’s Sophisticated Customer: Redefining Value in CX✨ | customer experiencevalue perception+3 | Amalia Goux | — | VietnamHo Chi Minh City | customer experienceVietnam+3 | — | 44m 54s | |
| 11/5/25 |  Redefining Customer Experience Through Human Connection✨ | customer experiencehuman connection+4 | Ahmed Hatem | — | UAEDubai | customer experiencehuman connection+5 | — | 37m 31s | |
| 9/30/25 |  The Bold Future of Rebranding✨ | rebrandingbrand evolution+3 | — | Jaguar | — | rebrandingtransformation+3 | — | 38m 24s | |
| 9/30/25 |  Young Voices Shaping the Future of Customer Experience✨ | customer experienceleadership+3 | Diogo Miranda | Altice Portugal | — | customer experienceleadership+5 | — | 17m 43s | |
| 9/18/25 |  Redefining Work, Community and AI-Driven Value✨ | remote workAI+4 | Boris Petrovitch Njegosh | R GENERATION | — | remote workAI strategies+3 | — | 40m 17s | |
| 9/8/25 |  Four Voices Every CX Leader Must Listen To✨ | customer experienceB2B+4 | Manuela Doutel Haghighi | Microsoft | — | customer experienceB2B+4 | — | 22m 34s | |
| 9/2/25 |  From Heritage to Horizon: Why Brands Must Evolve✨ | brand evolutiongrowth strategies+3 | Peter Guirguis | — | — | rebrandingbrand identity+3 | — | 59m 27s | |
| 8/25/25 |  Building Future Innovators Through Play✨ | playSTEM learning+4 | Filipe Ramos | Science4you | — | playSTEM+5 | — | 45m 03s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 8/3/25 |  The Quiet Revolution Reshaping Call Center Strategy | Send us Fan Mail Trevor Clark, founder and CEO of ShyftOff, joins CX in the Wild to talk about what’s really happening at the intersection of entrepreneurship, workforce evolution, and the contact center of the future. With a platform that’s been called the “Uber Black for call centers,” ShyftOff is bringing flexibility, performance, and cost efficiency to an industry that's being reshaped by AI and shifting customer demands. We unpack what it means to build a CX solution that thrives in vol... | 32m 56s | ||||||
| 7/24/25 |  From Metrics to Meaning: The CX Signal Brands Keep Missing | Send us Fan Mail In this episode of CX in the Wild, we catch up with Anuj Bhalla, founder and CEO of serviceMob, live from Las Vegas at Customer Contact Week. This conversation goes beyond surface-level talk about CX metrics and dives straight into the reality many businesses are facing. They're flying blind when it comes to understanding their customer journey. Anuj breaks down the real problem: most organizations still rely on operational metrics that miss the mark on what customers actual... | 50m 42s | ||||||
| 7/1/25 |  Keeping CX Human in an AI-Driven World | Send us Fan Mail In this episode of CX in the Wild, we sit down with Raj Sivasubramanian, Vice President at QuestionPro and one of the boldest thinkers in customer experience today. QuestionPro has been with us from the early days, innovative, collaborative, and courageous enough to support this global journey as we explore the real stories shaping modern CX. Together, we unpack what it means to lead with empathy in a world where too many strategies are driven by dashboards instead of people... | 27m 50s | ||||||
| 6/27/25 |  From Minutes to Moments: Rethinking Voice in the AI Era | Send us Fan Mail From compliance to connection: navigating global voice isn’t for the faint of heart. We sat down with Mike Kaplan, CMO of Avoxi, to explore how a lean, globally distributed team is transforming voice into a competitive advantage for contact centers worldwide. With over 20 years of evolution behind the brand, Avoxy has emerged as a vital infrastructure partner for enterprises expanding across borders and into the future. This is a story of scale, clarity, and what it really ... | 23m 58s | ||||||
| 6/7/25 |  Voice, Vision, and the Rise of Agentic AI | Send us Fan Mail John Finch from RingCentral is back on CX in the Wild, and this time he's talking real innovation. Not just AI buzzwords, but actual deployments that are reshaping the front lines of customer experience. We dig into how RingCentral’s new AI Receptionist is helping small and medium businesses stop losing time and revenue to missed calls, and start showing up 24/7 for the customers who matter. But it’s not just about answering the phone. It’s about unlocking new lanes of growt... | 32m 21s | ||||||
| 6/4/25 |  Culture Is the Real CX Strategy | Send us Fan Mail We wrap our Las Vegas series with a voice that’s reshaping how companies lead their people. Adam Boelke, founder of the Alignment Advantage Group and a 30 year veteran of CX and operations, joins us on CX in the Wild. In this episode, we get into why culture is the most overlooked asset in driving business performance and how Adam’s leadership model helps organizations build it with intention. From call center floors to C-suites, we explore the systems, language, and leaders... | 21m 12s | ||||||
| 6/3/25 |  Beyond the Buzzwords: Real Talk on AI and Human-Centered Leadership | Send us Fan Mail What happens when you bring a human-centered executive advisor to the frontlines of AI transformation? You get clarity, honesty, and a challenge to the status quo. In this episode of CX in the Wild, we sit down with Kalifa Oliver, an executive experience coach and fierce advocate for the intersection of people and technology. Kalifa doesn’t just talk about the future of work, she builds it by blending strategy, data, and empathy into scalable action. From confronting the fe... | 24m 26s | ||||||
| 4/11/25 |  Driving Outcomes in a World of Change | Send us Fan Mail In this episode of CX in the Wild, we sit down with Raj Iyer, Chief Product Officer at Templum, Inc., to unpack what it really takes to drive enterprise change. From his years building products and teaching technology management, Raj shares insights on how to navigate misalignment, tool fatigue, and risk-averse cultures. We talk about why good ideas stall, how to manage change without breaking what already works, and the importance of knowing where you are in the transformat... | 35m 58s | ||||||
| 3/24/25 |  Customer Experience as the New Operating System for Business | Send us Fan Mail Customer experience isn’t just a department. It is the backbone of business strategy. In this episode of CX in the Wild, we sit down with Ann Schirrmeister, Senior Research Manager at Suzy, to explore the power of customer data loyalty programs and the evolving role of AI in market research. We break down how brands use real-time insights to drive revenue, why personalization in loyalty programs is more critical than ever, and how CX is becoming the new operating system for ... | 36m 40s | ||||||
| 3/13/25 |  The Business of CX: Turning Experience into Revenue | Send us Fan Mail In this episode of CX in the Wild, we dive into a bold conversation with Camila Ferreira in Miami, fresh off the IQPC CX Exchange. With decades of experience across Latin America, Europe, and the US, Camila brings a sharp perspective on why CX is not just a function but the business itself. We break down the real reason CX leaders struggle for a seat at the table: they are speaking the wrong language. Success in CX is not about softer metrics. It is about revenue growth, pro... | 56m 23s | ||||||
| 3/8/25 |  From Insights to Impact: Unlocking Business Growth with AI | Send us Fan Mail The future of customer experience is evolving fast. In this episode, we sit down with Patricia Osorio, co-founder of Birdie AI, to explore how AI-driven insights are changing the way businesses understand and serve their customers. We discuss how Birdie AI is breaking down data silos, revealing hidden opportunities, and replacing traditional journey mapping with real-time insights. Patricia shares how businesses can move beyond dashboards and make confident, data-driven deci... | 51m 50s | ||||||
| 2/14/25 |  The Power of Experience: How Small Moments Create Big Impact | Send us Fan Mail What does it mean to create real impact at work, in life, and in the world? In this episode, we sit down with Kiran Varri to explore leadership, customer experience, and personal growth. From the power of small moments to the lasting effects of great experiences, this conversation goes beyond business into what truly drives change. Kiran shares insights on training, corporate transformation, and how embracing change instead of resisting it can open new opportunities. We talk... | 28m 37s | ||||||
| 2/11/25 |  CX Without Borders: Creating a Unified Approach to Customer Experience | Send us Fan Mail Customer experience is evolving fast, and global standards are becoming essential for businesses to stay competitive. Ladislau Batalha joins the conversation to discuss how international CX certifications are shaping organizations from small startups to enterprise giants. With plans to roll out micro certifications across Africa, the US, and 28 other countries in 2025, this discussion highlights why companies must embrace structured CX frameworks. We break down how standardi... | 24m 04s | ||||||
| 2/10/25 |  Winning in a Platform Economy: E-commerce Strategies for Growth | Send us Fan Mail In this episode, we sit down with Lina Gallagher, a leader in e-commerce who has spent over a decade shaping online retail in the Middle East. This conversation is full of insights for brands looking to expand into the region and stay competitive in a changing digital landscape. Lina explains why brands that do not adapt to local markets struggle to survive and how WhatsApp marketing has become a key tool for businesses in the region. She also shares the challenges of compet... | 32m 59s | ||||||
| 2/7/25 |  Transforming Customer Experience with Technology and Human Connection | Send us Fan Mail Muayad Kayyali joins us on CX in the Wild to share his journey from the front lines of contact centers to leading sales in the CCaaS space, an evolution that gives him a rare inside out perspective on what really drives CX success. We break down the power of AI driven solutions, the push for seamless omnichannel engagement, and how the Middle East is setting new benchmarks for CX innovation. But beyond the tech, one truth stands out: nothing works without the people. Muayad ... | 11m 46s | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.