Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Est. Listeners
Insufficient chart data. Estimates will improve as the show charts.
- Per-Episode Audience
Est. listeners per new episode within ~30 days
N/A🎙 Weekly cadence·30 episodes·Last published 4mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
N/A - Active Followers
Loyal subscribers who consistently listen
N/A
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
—
* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 10 epsHost
Recent guests
Recent episodes
Screenverse leaders share insight on DOOH buying strategy
Feb 25, 2026
18m 41s
Why a loyalty program is a 'must have' for retailers
Dec 3, 2025
18m 58s
Modulate expert shares insight on responsible AI in voice channels
Oct 29, 2025
26m 37s
Examining the powerful role music plays in the in-store customer experience
May 28, 2025
20m 59s
How Gen Z is driving change in the retail customer experience
Apr 30, 2025
12m 17s
Social Links & Contact
Official channels & resources
Official Website
Login
RSS Feed
Login
| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 2/25/26 | Screenverse leaders share insight on DOOH buying strategy✨ | DOOHdigital out of home+2 | David WeinfeldMontana Accavallo | ScreenverseCX Innovators+2 | — | premium buyershigh-value spend+1 | — | 18m 41s | |
| 12/3/25 | Why a loyalty program is a 'must have' for retailers✨ | loyalty programsretail+1 | Len Covello | CX InnovatorsEngage People | — | rewardsdiscounts+2 | — | 18m 58s | |
| 10/29/25 | Modulate expert shares insight on responsible AI in voice channels✨ | AIvoice technology+2 | Mark Frumkin | AI toolsvoice intelligence technology+2 | — | Modulatecustomer success+1 | Modulate | 26m 37s | |
| 5/28/25 | Examining the powerful role music plays in the in-store customer experience✨ | musiccustomer experience+3 | Ola Sars | Soundtrack TechnologiesBeats Music+4 | — | Soundtrack TechnologiesBeats Music+1 | — | 20m 59s | |
| 4/30/25 | How Gen Z is driving change in the retail customer experience✨ | Gen Zretail+2 | Dr Steven Stovall | restaurantantique resale business+3 | — | consumer behaviorretail strategy+1 | — | 12m 17s | |
| 3/26/25 | CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy✨ | customer experienceentertainment+1 | Chris King | Monster Mini GolfMonster Mini Golf's+1 | U.S.Canada | Monster Mini Golfcustomer experience strategy+1 | — | 14m 42s | |
| 2/26/25 | UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations✨ | retailoperations+3 | Marios Savvides | UltronAICX Innovators | U.S. | retail shrinkoptimization+2 | — | 25m 48s | |
| 2/14/25 | Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail✨ | grocery retailAI technology+1 | Nick Nickitas | Caper CartCaper Carts+3 | — | Caper CartInstacart+2 | — | 23m 38s | |
| 1/29/25 | A Closer Look CEO shares insight on making a personal customer connection✨ | customer loyaltycustomer experience+1 | Chris Gillen | A Closer LookRetailCustomerExperience.com | — | A Closer LookRetailCustomerExperience.com+1 | — | 35m 22s | |
| 1/15/25 | Batteries Plus COO talks consumer trends, customer experience strategy✨ | consumer trendscustomer experience strategy+1 | Jon Sica | Batteries PlusCX Innovators+1 | — | Batteries Pluscustomer experience+1 | — | 20m 53s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 11/27/24 | Ex Macys EVP talks retail trends, value of sustainability | In the latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., board executive at Vista Outdoor and former EVP of Macys.com shares insight with RetailCustomerExperience.com editor Judy Mottl on the value of sustainability strategy and consumer trends in retail. The Eighth Notch is a technology platform focused on sustainable last-mile deliveries and founded by Jamie Sapp. | 14m 44s | ||||||
| 10/30/24 | Fleet Feet leaders talk aligning marketing with the in-store retail experience | In the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education at Fleet Feet, share insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. Patterson's team supports stores in their grassroots outreach initiatives. The key is connecting with local organizations, (medical professionals, gy... | 17m 50s | ||||||
| 9/25/24 | Motel 6 marketing VP talks brand transformation | In the latest episode of the CX Innovators podcast, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of the Motel 6 and Studio 6 brands in the U.S. and Canada, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. In late spring of this year Motel 6 debuted an innovative campaign centered around Garfield which the brand named as its first-ever official Chief Pet Officer... | 27m 32s | ||||||
| 8/28/24 | San Jose Sharks CX leader talks strategy, shares insights | In the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Entertainment, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the company, whose portfolio of brands includes the NHL team San Jose Sharks, approaches customer experience and why the guest is always top of mind. Sharks Sports & Entertainment's portfolio also includes the SanJose Barracuda of the American Hockey League, the Sharks Ice Family of Ri... | 18m 05s | ||||||
| 8/12/24 | JCPenney CIO shares CX insight on $1B transformation | In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation. The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com. Remember to subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts. | 21m 36s | ||||||
| 7/31/24 | Between the Flags lifestyle brand leader shares CX strategy | In the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the Australia-based lifestyle franchise overcame a big obstacle – providing customers with insight on over 45 different product styles within a small retail footprint. The technology solution, from tutch, a digital platform, offers customers recommendations and provides customer insight to the brand... | 13m 30s | ||||||
| 6/26/24 | Fleet Feet leader shares customer experience strategy insight | Though the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business. Founded in 1976 by Sally Edwards and Elizabeth Jansen, the brand has been running strong ever since and just opened its 271st store. In the latest episode of the CX Innovators podcast, Alex Tallman, director of retail experience and education at Fleet Feet, talk... | 16m 56s | ||||||
| 6/5/24 | Fun.com leader shares customer experience, engagement strategies | Making the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to t-shirts from the latest Disney hit — as well as being the home of Halloween.com. CX Innovator podcast guest Dianna Lyngholm serves as director of creative services and e-commerce for Fun.com. She directs brand, strategy and development for multiple de... | 11m 58s | ||||||
| 4/26/24 | Charleston Shoe Company founder talks customer engagement | Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear. In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'shoe joy,' has driven success for her national brand of versatile and fashionable footwear. Powell also shares how she hurdled challenges, including C... | 22m 03s | ||||||
| 3/27/24 | How can banks operationalize customer insights? | Banks have a lot of data to work with, especially customer data. However, having raw data is not enough, businesses and banks also need to turn that data into insights. But even with those insights, it can be a major challenge to turn them into actionable strategies to improve the customer experience. How can banks operationalize customer insights? This was a topic, ATM editor Bradley Cooper explored with Shelly Chandler, customer experience leader and strategist and founder of EvolveCX Consu... | 19m 06s | ||||||
| 3/6/24 | 'Committed to success' — the end of 'command and control,' rise of AI, and power of automation | Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories). | 28m 32s | ||||||
| 2/28/24 | Veteran Affairs CX leader talks customer service strategy | At the Department of Veteran Affairs, the CX charge is led by John Boerstler, chief veterans experience officer who leads the Veterans Experience Office. The office is the insight engine supporting and enabling the department in providing the highest quality experiences. | 17m 25s | ||||||
| 2/12/24 | How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace | As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments? | 22m 14s | ||||||
| 1/31/24 | 'Everything's a relationship' — designing your technology to surprise and delight your customer | Technology development continues to speed up, with new technologies like AI and robotics changing industries from the ground up. Combine that with global challenges like supply chain issues and new consumer behaviors, and it's hard for any operator to stay on top of things! | 17m 23s | ||||||
| 11/22/23 | How can banks improve customer communication? | Bradley Cooper, editor of ATM Marketplace, discussed this topic in detail in a today's CX Innovator's podcast episode with Mack Turner, president and owner of Mack Turner Marketing Consulting and Insights LLC. Turner has experience both as a marketing executive director at Bank of America and as a speaker at the Bank Customer Experience Summit. | 21m 39s | ||||||
Showing 25 of 30
Pitch Fit is a Pro feature
See how bookable this show is for guests, which brands already advertise, the per-episode ad value, and the best-fit guest and sponsor profile. The numbers are blurred on the free plan.
How readily this show books outside guests like you.
How proven this show is for host-read sponsorships.
For Guests
ProFor Advertisers
ProUpgrade to Pro to unlock guest cadence, sponsor categories, fit scores, and per-episode ad value for this show.