#69 CX leadership in 2026. Are you ready for the next level?
From CX Leadership Talks by Nienke Bloem CCXP
January 12, 2026 · 40 min · Season 1 · Episode 1
About this episode
Nienke Bloem CCXP discusses the evolving challenges and strategies for CX leaders in 2026, emphasizing intentional leadership and self-reflection.
This first episode of 2026 is an invitation for CX leaders to pause, reflect and look ahead. In this episode, Nienke Bloem CCXP explores why CX leadership is entering a new phase and why 2026 asks something different from those leading customer experience in complex organizations. Instead of jumping to tools or quick fixes, she starts with the real challenges CX leaders face today, from lacking strategic mandate and struggling to scale CX, to feeling constantly pulled into operational firefighting. From there, Nienke introduces the big CX theme for 2026 and shares a clear, practical model that helps CX leaders reflect on their role at three levels: strategic, tactical and operational. With personal stories, concrete examples and a powerful lighthouse metaphor, she shows how CX leaders can move from being busy to being intentional, from reacting to steering. This episode is for you if you want to lead CX with more clarity, confidence and impact in 2026, without losing the joy and playfulness of the work. By the end of this episode, you won’t have a long to-do list. You’ll have one honest question to answer: Are you ready for the next…
People in this episode
Host: Nienke Bloem CCXP
Topics covered
- CX leadership
- strategic mandate
- scaling CX
- operational challenges
- intentional leadership
- self-assessment
- customer experience
Keywords
- CX leadership
- 2026
- strategic challenges
- scaling customer experience
- intentionality
- self-assessment
- operational firefighting
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