The future of telecalling in India is automated. And complicated

About this episode

The episode discusses the rise of automated telecalling in India, focusing on AI voice agents and the complexities involved in their deployment.

You pick up an unknown number. A bubbly voice starts selling you a credit card. You hang up in seconds. Except now, that voice may not be human. AI voice agents are already live across banks, e-commerce and healthcare platforms in India, with startups in the space raising over Rs 280 crore. But behind that perfectly polite pitch is a more complex rollout — from pilots and script tuning to adapting across languages and dialects. So, what’s driving this sudden funding spree, and how are companies actually deploying these AI callers in India? Tune in. Daybreak is produced from the newsroom of The Ken, India’s first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.

People in this episode

Host: The Ken

Topics covered

• telecalling
• automation
• AI voice agents
• funding
• business deployment
• India

Keywords

• telecalling
• AI
• voice agents
• funding
• India
• business
• automation

Mentioned in this episode

Organizations: AI voice agents, banks, e-commerce, healthcare platforms

Products: credit card

Places: India

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