Deployed: The AI Product Podcast

Superhuman charges $30/month for email when Gmail is free. That's always forced them to maintain a different quality bar from most products, and it shapes everything about how they build AI features too. Loïc Houssier is CTO at Superhuman Mail, and one of the most fun and energized engineering leaders I've gotten to work with. In this conversation, he walks us through what quality really means when you're building a "luxury" software product - and how that mindset applies to AI. We dig into t...

Kevin Stanton has spent 13 years at Sprout Social, most recently running infrastructure for a platform that processes billions of social posts. When generative AI emerged, their team saw an opportunity to solve one of their hardest problems: helping customers make sense of massive amounts of unstructured social data. Now Kevin is building Trellis, Sprout's AI agent for social listening and competitive intelligence. In this conversation, he shares what it's looked like to shift an engineering ...

On this episode of Deployed, we sit down with Ajit Varma, VP of Product at Mozilla Firefox, and former product leader at Google, Meta, Square, and WhatsApp. Ajit brings a unique perspective: while venture-backed AI browsers race to build what increasingly look like walled gardens, Mozilla has spent months quietly shipping privacy-first AI features that put user choice above everything else. It's a thoughtful conversation with candid insights into why Firefox offers multiple AI chat prov...

In this episode of Deployed, we sit down with Ryan Carson, Builder in Residence at Amp (Sourcegraph's coding agent) and founder of Treehouse, which taught over a million people to code. Ryan brings a rare dual perspective: he's both building his own company with AI tools and helping create enterprise-grade AI coding infrastructure. Ryan gives us refreshingly honest insights into the hyper-competitive coding agent landscape, why traditional evals don't work for open-ended coding tasks, and the...

On this episode of Deployed we talk with Kwindla Hultman-Kramer, co-founder of Daily (daily.co) and creator of Pipecat (pipecat.ai), the most widely used open source framework for voice agent orchestration. Kwin shares insights from building voice AI infrastructure since before it was cool, including why he thinks we've hit an inflection point now where voice agents are quickly moving from demos to real production deployments with real ROI. He breaks down the technical stack that actu...

On this episode we talk with Sarah Guo, founder of Conviction — a VC firm focused on early-stage AI investments. Sarah shares insights from her unique position at the intersection of AI research, startups, and enterprise adoption that are relevant to people building with AI. Topics like: How successful teams keep up with rapid changes in the AI landscape, how AI labs vs. enterprises approach problems differently, thoughts on why many AI initiatives struggle to move from prototype ...

On this episode of Deployed: The AI Product Podcast, we sit down with Ben Kus, CTO of Box, to unpack how they built a secure, scalable AI platform within their enterprise content management system. Ben shares candid insights from Box's journey integrating AI capabilities while maintaining enterprise-grade security for sensitive customer data. Learn practical strategies for evaluating AI quality without accessing customer data, building internal platforms that engineering teams want to use, an...

In this episode of Deployed: The AI Product Podcast, we talk with Nick Francis, CEO and Co-founder, and Luis Morales, VP of Engineering at Help Scout, about their journey integrating AI into their established (13 years in market!) customer support platform. Nick and Luis share candid insights on: • How they shifted from skepticism about AI to embracing it as a tool for delighting customers • Their process for experimenting with AI features, from summarization to automated email drafts • Cha...

In this episode of Deployed, we sit down with Sara Beykpour, Co-founder and CEO of Particle, to discuss how they're using AI to transform how people consume news. Particle, which just launched last week, organizes news coverage across multiple sources into an easy-to-read, summarized, and personalized feed.What makes Particle particularly interesting is how seamlessly they've integrated AI into the core news reading experience. Rather than building yet another AI chatbot, they've created an...

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In this episode, Freeplay co-founder & CEO, Ian Cairns sits down with Jeff Seibert, co-founder & CEO of Digits to discuss the practical applications of AI in the finance world and the lessons learned from using AI in production. You can read a full recap with show notes here. Jeff emphasizes the importance of choosing the right type of AI model for each use case and highlights the limitations of generative AI models. He also shares examples of how AI has improved the product experi...