Digital Game Changers

The future of cybersecurity in African financial services is being shaped by pioneering leaders who understand that protection and innovation must work hand in hand. In our latest episode, we explore the groundbreaking journey of cybersecurity excellence across East and Southern Africa.🎙 Meet Our Guest:Matambila Karima-Chuunga - Regional Chief Information Security Officer, United Bank for Africa (UBA)Matambila oversees cybersecurity strategy across East and Southern Africa. As the first Zambian and first female to hold this role, she has led key initiatives, including PCI DSS, ISO 27001, SWIFT CSP, and Data Protection Compliance, strengthening organizational resilience.A dedicated advocate for cybersecurity awareness and diversity in tech, she co-hosts HoneyPot Chats and co-founded Women in Technology Network Zambia (WiTN), whose mentorship program won the Best Tech Initiative for Women at the 2023 Techtrends Awards. Recognized as a FinTech leader in SADC (2022) and profiled by MIT Horizon, she is also a two-time 2024 ICTAZ Award winner, receiving the Cyber Security Excellence Individual Award and Outstanding Female ICT Professional of the Year Award.💡 What We Explored:🔹Digital Banking Trends - Key developments shaping the African banking sector and their security implications🔹Cyber Threat Landscape - Why banks remain prime targets and the evolving tactics of cybercriminals🔹Innovation & Security Balance - Managing cyber risks without stifling digital transformation initiatives🔹Customer Protection Strategy - Comprehensive approaches to protecting customers from sophisticated scams and fraud🔹Future-Ready Security - The evolution of cybersecurity in financial services and emerging defense mechanisms🔹AI Governance Framework - Responsible AI implementation and governance structures in banking operations🎯 Key Takeaways:✅ Why diverse leadership strengthens cybersecurity frameworks and threat identification✅ How to implement international security standards across diverse African regulatory environments✅ The critical balance between technology solutions (60%) and human factors (40%) in cybersecurity✅ Strategies for building customer awareness and education programs that prevent fraud✅ Essential components of AI governance for responsible technology deployment in bankingTo be a part of our podcast series, write to us at: info@tagitmobile.com#DigitalGameChangers #Cybersecurity #AfricanBanking #WomenInTech #FinTech #BankingSecurity #DigitalTransformation #Leadership #Zambia #UBA #Tagit #Podcast #FinancialServices #DataProtection #RiskManagement #TechLeadership #Innovation #Africa

Lito Villanueva is the Philippines’ leading and award- winning thought leader on digital transformation and inclusive digital finance In this episode, we talk to Lito, about the digital transformation initiatives at RCBC, impact of COVID-19 and how the bank has successfully addressed the challenges to grow its customer base. He also talks about the trends in 2022 that will shape the banking industry and the importance of putting the customer at the forefront. About Digital Game Changers Tagit’s ‘Digital Game Changers; is a video/podcast series where we invite banking leaders to share their knowledge, experience, and insights on the show. This series will dive into digital technology and its ability to transform banks with variety of topics including digital banking, fintech, architecture, new-age technologies etc.

In Episode 4 of Digital Game Changers vodcast series by Tagit, we talk to Christopher Chan, CIO of Thai Credit Retail Bank about the banking landscape in Thailand and digital trends in 2022 and beyond. Key topics discussed include: 1. What has been the most significant changes in the way banks in Thailand are approaching digital capabilities over the last 18-24 months? 2. Payments capabilities in Thailand have significantly improved over the last 12 months, both for consumers and merchants. Do you believe this is helping drive digital adoption outside of the major metropolitan areas and what other initiatives do you believe banks should consider to further drive digital adoption? 3. Several of the major banks in Thailand have launched subsidiaries focused on digital initiatives, such as AI, Blockchain and others. Do you believe these initiatives will continue and do you believe they will have significant impact on the digital capabilities across Thailand as a whole? 4. For your bank, what are the major areas of digital focus over the next 12-24 months and how much of this is / was influenced by Covid? 5. What is your outlook for digital in Thailand over the next few years and how much of this will be influenced by “core modernization” of the banks? Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #retailbanking #microfinance #thailand #podcast #vodcast

In Episode 6 of Digital Game Changers podcast and series by Tagit, we talk to Mohamed Roushdy, Fintech & Digital Transformation Advisor, Middle East. Mr. Roushdy is a seasoned technology professional and executive with more than 25 years of experience across multiple industries including financial services. Mr. Roushdy has been nominated as one of the top 50 CIOs at the IDC CIO Summit in 2021 Digital Leaders in the Middle East. He is a distinguished speaker at major regional and international conferences about Fintech and disruptive technologies such as Blockchain, AI, IOT and Big Data etc. Key topics discussed include: 1. What are the major technology trends in the Fintech industry in Middle East that are set to grow over the next few years? 2. What is the current state/landscape of digital banking in ME? Have you seen a significant shift in consumer perception or adoption of digital channels? 3. What are some of the challenges being faced by banks? 4. What are the key ingredients for banks to adopt for a successful digital transformation program? Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #middleeast #podcast #vodcast #bankingsoftware #digitalbankingplatform

In Episode 8 of Digital Game Changers podcast and series by Tagit, we are joined by Rachel Freeman, Chief Growth Officer of Tyme. Tyme is building a multi-country digital bank network, with a unique high-touch approach for customer uptake. The Group is headquartered in Singapore with TymeBank in South Africa, and GOtyme in the Philippines. Tyme Bank is the first digital bank in South Africa with now 4.8M customers and Tyme now holds a new banking license in the Philippines for GOTyme. Rachel Freeman is an experienced and internationally recognized financial expert, particularly in the areas of financial inclusion and innovative financial technologies. Rachel’s previous experience has been heavily involved in digital technology, customer acquisition and growth and fintech collaboration for banks. Key topics discussed include: 1. TymeBank is very successful in South Africa. What has driven your success in South Africa? 2. Now you are coming to Asia. What similarities are you seeing in the Philippines or across Asia that you believe makes a compelling business case for launching a digital only bank? 3. You have a hybrid – High tech – high touch approach? How does this work? 4. Tell us about your digital strategy/ transformation initiatives for TymeBank? 5. Digital only banks certainly have an advantage of not having a lot of legacy technology to overcome. What are some of the key technology drivers that come into play with a digital only bank? - What technology and/or customer trends do you see in the South Africa market that you think the digital only banks will be able to respond to, maybe, faster than some of the traditional banks today? 6. Many banks are expanding their digital ecosystems to enhance customer experience and customer loyalty. Will this be the next table stakes for banks? How important is an ecosystem for Tyme? #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #neobank #tyme #podcast #vodcast #bankingsoftware #digitalplatform #south Africa #philippines Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com

In Episode 10 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Ian Guy Gillard, Senior Executive Vice President at Bangkok Bank, Thailand. Bangkok Bank is the largest commercial bank in Thailand in terms of assets. Ian is responsible for the Bank’s Digital initiatives including Mobile Banking, Internet Banking, Public Website and the Standard Operating Environment globally. He is also responsible for the Bank’s Enterprise Architecture function. Ian serves on the Board of the Banking Industry Architecture Network and is a Board Advisor to the R3 Distributed Ledger Technology company. Key topics discussed include: 1. As a previous board advisor for R3 and a board member of BIAN, how does he see these organizations helping shape the IT landscape, specifically as it relates to digital channels? 2. Bangkok Bank is involved in several Innovation labs and initiatives. How is this helping the Bank shape its digital strategies? 3. What are some of the lessons from the pandemic learned by the Bank that strongly influences how it moves forward? 4. Advice for other banks who may not have invested strongly in a strong architecture as they grow their digital presence 5. Thailand is now looking to play catch-up with fellow ASEAN countries by issuing digital bank licenses. Will there be a market for new digital banks as the incumbents are pretty matured and advanced? 6. Specific to the Thailand market, what are some of the key drivers in Thailand, both from a technology perspective and user perspective, that will continue to drive adoption of digital channels in the country? #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #bangkokbank #bankingsoftware #digitalplatform #thailand Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com

In Episode 12 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Melvin Yeo, General Manager, Head of Information Services at Singapura Finance Ltd. Singapura Finance Ltd is a Singapore-based finance company. The Company offers personal and corporate banking. Melvin leads the bank in their digitalization journey. In the nearly 20 years with the company, he has executed the replacement of the entire banking system, implemented microservices within the organization to improve systems agility/compatibility and collaborated with partners, like Tagit, to bring in digital services capabilities to the bank. Key topics discussed include: 1) Can you describe for us the state of business of the financial services marketplace in Singapore today especially relative to commercial finance companies such as yours? 2) How has Covid accelerated your digital transformation? Are the consumers now more digitally savvy? 3) Tell us about your new Retail and Corporate Digital Banking application? How will it improve and enhance the customer experience? 4) What are SFL’s plans for accelerating adoption of digital channels by their customers 5) How will the new digital channels impact the other channels. i.e. branch, call center, atm, etc.? 6) What are the new business of technology areas SFL is pursuing now that MVP is in place for mobile/internet, like expanded payments etc.? Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #primebank #bankingsoftware #digitalplatform #singapore #fintech

In Season 2 Episode 14, of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Sheldon Goh, Director, Worldwide Financial Services, Microsoft Industry & Partner Sales, Singapore. Sheldon Goh is the Industry Director of Microsoft’s Worldwide Financial Services Group. He is a regular speaker at industry forums representing Microsoft as a thought leader on innovations and trends shaping Financial Services Industry in Asia. At Microsoft he is part of a team focused on helping industry champions in their digital transformation journey. He leads the Risk and Compliance Chapter for Asia and works to grow the competency, business, and ecosystem for Azure cloud adoption, artificial intelligence, and machine learning for risk and compliance. Key topics discussed include: 1. Historically, Microsoft has not been top of mind for banks as a technology partner. However, there has been a shift over the last many years and Microsoft making great progress in the FSI sector. What are the key areas of strength Microsoft is bringing to financial services? 2. One of the areas that has been very successful for Microsoft is Azure. Azure is very competitive globally as a cloud provider. Signing partners such as FIS with their next generation core banking is one example. What is Microsoft seeing by way of adoption of Azure (and cloud technologies in generally) globally and how is Microsoft working with banks and regulators to push the use of cloud technologies in the FSI sector 3. A lot of attention is being given to ChatGPT. Microsoft has announced the inclusion of the Open AI technologies in the Microsoft offerings. How does Microsoft envision this AI technology helping banks today? 4. At a macro level, what are some of the key technology areas you see influencing banks today, especially as it relates to their digital properties? To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #microsoft #bankingsoftware #digitalplatform #partnerships #fintech

In Season 2 Episode 16 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Khalid Al-Hoqani, Head of IT at Alizz Islamic Bank, Oman. Mr. Hoqani is an IT professional with over 20 years of extensive experience in both Islamic and conventional banking. He joined Alizz Islamic Bank in April 2013 and was part of the core founding team of the Bank. At Alizz Islamic Bank, his accomplishments include leading the team that was responsible for setting up of the Bank in a record time of 5 months. He also led the technical team which was responsible for the successful merger of Al Yusr Islamic window into the Bank in a record time of 2.5 months. Prior to joining Alizz Islamic Bank he was the Assistant Head of Application Management at Bank Muscat and was responsible for some major projects such as Consumer Banking centralization which successfully contributed to streamlining branch operations and enhancing the customer experience. Mr. Al-Hoqani started his career as a system analyst and developer at the Central Bank of Oman where he worked with a team of developers to develop some in-house applications, some of which are still being used by the Central Bank of Oman. Key topics discussed include: 1. Tell us about some of the digital transformation initiatives at the bank 2. The growth in demand for Islamic banking and how is the bank gearing to serve that segment of customers 3. Industry landscape today and what the future holds 4. How is digital banking enabling the bank to stay competitive? 5. Key technology trends for 2023 and beyond Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #alizzislamicbank #tagit #digitalbanking #digitaltransformation #bankingtechnology #bankingsoftware #digitalplatform #oman

In Season 3 Episode 18, of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. V. Vaidyanathan, CIO at Unity Small Finance Bank. Mr. V Vaidyanathan is an experienced, dynamic & seasoned professional with over 20 years of rich and diverse cross industry experience in executive leadership roles in leading multinational IT Companies, Banks, Consulting Firms and in-depth knowledge & understanding of the global banking & finance industry. He is a trusted advisor, strategic thinker, and well networked professional in BFSI across India, Southeast Asia, and APAC, with a penchant for taking-up new challenges and passionate about new ideas, innovations, and commitment to excellence. Key topics discussed include: Q1. With the current volatile economic climate and uncertainty, how are banks preparing for it? Q2. What are some of the challenges the banks face today relative to regulatory compliance and cybersecurity?Q3. Will Generative AI change the way the banks service their customers? Q4. What are some of the new digital initiatives thar the bank is planning to undertake in 2024? Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #unitysmallfinancebank #tagit #digitalbanking #digitaltransformation #bankingtechnology #bankingsoftware #digitalplatform #india #smallfinancebanks

In Season 3 Episode 20, of Digital Game Changers podcast/webcast series by Tagit, we are joined by Jeremy Bryson, author of 'Designing the Digital Bank of the Future' book. His most recent role was as Head of Business Design at Lloyds Bank where he led the organization’s Business Design Guild. Jeremy Bryson has had a career in banking (Standard Chartered and Lloyds Banking Group) and in management consultancy (KPMG Consulting and Ernst & Young). He has worked with more than 50 organizations around the world, applying business design and enterprise architecture thinking to solve complex problems and add value to those organizations. Jeremy now runs his own advisory business supporting clients in their exploitation of business and service design methods to address difficult problems. Key topics discussed include: 1. What inspired you to write your book, and what do you hope readers will gain from it? 2. How do you perceive the digital landscape in the UK, and how do you view the global digital landscape? 3. The UK was an early advocate for Open Banking API standards. How has the implementation progressed across banking apps in the UK? 4. There is significant hype around AI/ML and Generative AI in banking. What are your thoughts on the adoption of these technologies and their impact on consumer banking services? 5. What key advice would you give to CIOs/CDOs for expanding their digital offerings in the coming years? To be a part of our series or know more about us write to us at info@tagitmobile.com #digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #bankingsoftware #digitalplatform #london #bankinginnovation

"Building a Digital-First Bank: Inside OM Bank’s Technology Transformation"In this special episode of Digital Game Changers, we’re joined by Ray Deftereos, Chief Information Officer, and Suvania Moodliar, Chief Technology and Data Officer at OM Bank, the newly launched digital bank by Old Mutual in South Africa.Together, they take us behind the scenes of building a bank from the ground up — one designed from day one to be digital-first, data-driven, and deeply customer-centric.With South Africa’s banking landscape becoming increasingly competitive, Ray and Suvania share how OM Bank is setting itself apart — through its modern architecture, integration with Old Mutual’s existing ecosystem, and a sharp focus on personalization powered by data.🔍 In this episode, we cover:The multi-year journey of developing OM Bank’s digital infrastructureLessons from global digital bank launchesIntegrating banking with insurance and investment services for a unified customer experienceHow data is used to personalize financial products without compromising on privacyThe role of emerging tech like AI and open banking in OM Bank’s roadmapBuilding trust and accessibility in a market with diverse digital literacyRay brings his diverse background in finance, operations, and cloud-native deployments, while Suvania offers deep expertise in data science, architecture, and leading digital strategy across telecom and banking. Together, they reveal how OM Bank is rewriting the rules for what a financial institution can be — and why technology is at the heart of that transformation.🎧 Listen now for real-world insights from the leaders who are shaping one of South Africa’s most ambitious banking ventures.#DigitalGameChangers #Tagit #OMBank #SouthAfricaBanking #DigitalBanking #BankingTechnology #BankingInnovation #FintechAfrica #DataDrivenBanking #DigitalTransformation