Driven to Repair

In this episode of Driven to Repair, John Webb welcomes Aaron Schulenburg, Executive Director of SCRS, for an in-depth conversation about the evolving collision repair industry and the role SCRS plays in supporting repairers across the country. Aaron shares how SCRS continues to educate, inform, and represent collision repair professionals by listening to the real challenges shops face and turning those insights into practical resources. The conversation covers the growth of SCRS, its leadership history, and the many programs built to help repairers operate stronger businesses. John and Aaron discuss key SCRS initiatives including Repairer Driven News, Repairer Driven Education at the SEMA Show, ongoing support of the Database Enhancement Gateway, the Blueprint Optimization Tool, and member-focused programs such as national healthcare and 401(k) solutions. Aaron also explains how SCRS works with its Board of Directors and members to advocate for the industry, create meaningful change, and give collision repair businesses a stronger voice in the conversations shaping their future. Learn More: SCRS: www.scrs.com Aaron Schulenburg on LinkedIn: https://www.linkedin.com/in/aaronschulenburg/ SCRS YouTube Channel: http://www.youtube.com/scrscollision Top 5 Pain Points in the Collision Industry: https://www.youtube.com/watch?v=TOFBYc9zsGg Are you looking for a hands on, all in, customer satisifaction service company? You found the right video! We are TenPoint Complete. We are the best Net Prompter Score service company for helping you increase your score. We specialize in automotive repair service shops, insurance agencies and other organizations that want to make sure their customers are receiving the best in service. If you want to take your business to the next level, find out more at https://www.tenpointcomplete.com/

In this episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Amy Shen, an experienced HR and recruitment expert, to discuss one of the biggest challenges facing the collision repair industry today: finding and retaining skilled talent. ​ Amy shares her insights into how human resources, recruiting, and leadership practices impact the success of automotive businesses. The conversation explores the importance of hiring the right people, how companies can attract younger generations into the trades, and why strong leadership and company culture play a critical role in employee retention. They also discuss the evolving role of technology and AI in hiring processes, the importance of mentorship and training, and how collision repair businesses can create long-term career paths for technicians and staff. ​ In this episode, you'll learn: • Why recruiting the right people is critical to long-term business success • How collision repair companies can attract younger generations into the trades • The role leadership and culture play in employee retention • Practical insights into hiring, onboarding, and developing strong teams ​ If you're an auto shop owner, collision repair professional, or industry leader, this episode provides valuable perspectives on building stronger teams and addressing the talent shortage in the automotive industry.