EI at Work

Promoting the right leaders isn’t just about performance, it’s about identifying those with the high levels of emotional intelligence to handle high stakes, high-pressure roles. In his world-first, four-year study, Genos International CEO Dr. Ben Palmer proved that EI 360s reveal the soft skills that traditional assessments alone can’t, and why EI plays a critical role in talent decision making.  ‘The Role of Emotional Intelligence in Leadership Succession Management’ soon to be published in the Consulting Psychology Journal, involved 485 aspiring school leaders, but its findings apply to any role that is emotionally laborious. The study uncovered, not everyone has the EI skills needed for senior leadership roles – but can it be developed? Listen to find out.  Interested in Emotional Intelligence?   Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.   Enjoyed this episode?   Leave a review below and let us know!   See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

What if stress wasn’t just something to endure, but a skill you could master?   In this episode, Paul Taylor, an award-winning fitness expert discusses the term ‘stress fitness’ - he’s approach to building resilience. Unlike traditional resilience, stress fitness is about harnessing stress as a tool to build tolerance, enhance mental strength, and improve performance—not just in the gym, but in the workplace.  By embracing intentional discomfort, daily physical exercise, and adopting mindset shifts, Paul explains how we can build resilience and become ‘stress fit’ enhancing both our personal well-being and professional performance. The ultimate episode to get stress fit, tune in now.   Interested in Emotional Intelligence?   Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.   Enjoyed this episode?   Leave a review below and let us know!   See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

Ireland's top chefs have experienced life-changing transformations thanks to the emotional intelligence work of Genos Certified Practitioner Una Crilly. One executive chef lost 20kg, overcame two heart attacks, quit smoking, and rediscovered joy in the kitchen. Una Crilly is a seasoned Leadership Consultant, who specialises in the retail and hospitality industry. Recently she’s been combating burnout and pressure in the kitchen with EI development tool – Genos Grow. Her work helps chefs embrace healthier lives and build stronger teams. Listen to the full episode to learn more about Una’s approach. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

Unlock the key to workplace transformation with the Emotional Culture Index (ECI), a free Genos International tool that Mel Neil, highly regarded leadership and performance coach, swears by. Join Mel as she explains how the ECI sparks essential psychologically safe conversations, tackles burnout, and drives solution-focused outcomes for a thriving, engaged workforce. Learn why she will never start a development program without it. Plus, Genos Certified Practitioners interested in mastering the Genos ECI can sign up for our upcoming virtual training on November 9. Register here. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

On this month's episode of EI at Work, Karine Leblanc shares her journey of transformation, growth, and the power of emotional intelligence. With roots in engineering hear how Karine navigated a male dominate industry, her journey to self-improvement and how she increased peace, productivity and sales through embracing emotional intelligence. Plus you’ll hear about her certification journey and why she chose to partner with Genos International. A must listen episode! And if you like what you hear, check out her book: How to Be Human in a Technical World. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/listener for privacy information.

In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner. As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to tackle a hospitality client’s challenge with burnout and conflict, offering valuable insights into the transformative power of EI tools in leadership development. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors. Leadership Coach Christine Rumble reveals the essential micro behaviours for navigating the end of year mayhem – including taking adequate breaks to manage stress, being self-aware and practicing gratitude. Christine also sheds light on using the holiday season as an opportunity to confront difficult personal situations. Dreading sitting across from your sister at Christmas lunch? Learn how to use this time for healing, initiating authentic dialogue, being future-focused and action-oriented. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to foster a more harmonious work environment, this episode provides valuable guidance to help you turn conflicts into opportunities for growth and collaboration. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode. Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.

Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success when dealing with change and uncertainty, let alone the greatest seismic shift of our time, Artificial Intelligence. Karl Treacher is CEO of The Culture Institute Group. He has over 25 years of global experience delivering strategic advice to tier-one brands, boards and business leaders, specialising in organisational reputation, brand, culture and experience alignment. With a background in science, marketing, culture and leadership, Karl is also the perfect curator of the first and upcoming AI-Culture Summit. A dynamic gathering of thought-leaders and experts at the intersection of AI and corporate culture. Join Dr Ben Palmer, CEO Genos International and Marie El Daghl, MD Chasing Albert, for a precursor of the AI-Culture Summit and invaluable insights from Karl into the relationship between AI and organisational culture. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode. Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.

It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and cultural fallout could be even worse. Don't wait any longer—prepare your organizational response now. In this gripping episode of EI at Work, workplace health and safety expert Steve Bell, Managing Partner at Herbert Smith Freehills, shares indispensable insights on risk management, legal protection, and incident response. With engaging discussions on psychological safety, poor psychosocial cultures, and positive duties of care, this is your opportunity to stay ahead and safeguard your team and business. Act now before it's too late. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode. Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.

Success hinges on the ability of teams to collaborate, communicate and connect effectively. However, in today’s dynamic and dispersed world of work, it can be more difficult than ever to foster an environment where teamwork – really works. Discover how emotional intelligence applies to teams and how to foster this essential skill set at a group level. In this episode of EI at Work, we’re joined by Dr Vanessa Druskat, Associate Professor at the University of New Hampshire's Peter T. Paul College of Business and Economics and Member of the board of directors at the Consortium for Research on Emotional Intelligence in Organizations to discuss: How to define ‘emotionally intelligent teams’ The role of leaders in fostering team emotional intelligence Individual emotional intelligence vs. team emotional intelligence The role of social norms in building emotionally intelligent teams How to build team emotional intelligence The role of emotional intelligence in onboarding new team members Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know. See omnystudio.com/listener for privacy information.

The cost of hiring the emotionally unintelligent. In this episode we discuss the recruitment woes of today, exploring the value of emotional intelligence during the recruitment phase and whether it should be a non-negotiable for businesses navigating Australia’s employment crisis. Joining us to tackle these questions and more is Will Ainsley; Chief Operating Officer at employment testing, HR technology and assessment science company, Testgrid. Will works closely with clients to uncover their core challenges and develops bespoke solutions to solve their problems. A respected Sales and Customer Success professional, he has 20 years of customer growth and account management experience in Technology, HR, Talent Management and Managed Services. Together with co-hosts Dr Ben Palmer, CEO Genos and Marie El Daghl, managing director at marketing and communications agency Chasing Albert, they discuss: How hard it is to recruit at the moment Recruitment difficulties and whether this is forcing people to make hiring mistakes State of the testing market The value of EI and psych assessments in recruitment Current corporate priorities in terms of skills to look at in the recruitment process. What are they willing to sacrifice? How good interpersonal skills are demonstrated by candidates Can corporates afford not to test for them? The percentage of candidates that fail in the probation period, and why. The cut off points for EI companies are currently using The cost of hiring the emotionally unintelligent Cost of EI testing at the recruitment stage, the benefits and what’s involved. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode. Enjoyed this episode? Leave a review below and let us know. See omnystudio.com/listener for privacy information.

It’s official, working from home is here to stay for good. 1 in 2 employees now work mostly from home, and 70% would like to continue doing so post-pandemic. But are we truly prepared? While remote work has a long list of advantages – it doesn’t come without its flaws. One survey reports that 56% of people get along worse with their colleagues from home, and 30% enjoy their job less from home. WFH has transformed our understanding of culture and connection. So, what are the long-term impacts of moving to permanent remote work? And how we can we get it right? In this episode of EI at Work, we’re joined by Jeffrey Sanchez-Burks, the William Russell Kelly Professor of Business Administration at the University of Michigan Ross School of Business. Jeffrey is a leading Behavioural Scientist, Researcher and Author in the domain of human dynamics and EI. He joins co-hosts Marie El Daghl and Genos International CEO, Dr Ben Palmer to discuss: The impact of WFH on organisational culture and mental health. How remote work is impacting the way we connect, communicate, and collaborate with others. The role of emotional intelligence in improving the remote employee experience. How emotional intelligence has impacted business outcomes over the Covid-19 period. How emotional intelligently ways of working can be transferred or adapted for remote work environments. How an individual’s work from home environment can impact their levels of stress and ultimately success, and the role employers have in this. Learn more about Jeffrey's research here. Interested in Emotional Intelligence?Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Have a question?Leave us a voice message, and have it answered on the next El at Work Q&A episode. Enjoyed this episode?Leave a review below and let us know. See omnystudio.com/listener for privacy information.