Jake Miller (Fellow) - Designing Products Around Customer Experience

About this episode

Jake Miller discusses how he built Fellow by focusing on customer experience and product design.

Jake Miller founded Fellow coming out of Stanford’s d.school Launchpad course, starting with the Duo Coffee Steeper. Fellow products are now in 50 countries. In this conversation with Launchpad instructor and Adjunct Professor Perry Klebahn, Miller shares how he built a roadmap for his company, a portfolio of products, and a distribution plan by focusing on customer experience. Entrepreneurial Thought Leaders is produced by the Stanford Technology Ventures Program (STVP), the entrepreneurship center at the Stanford School of Engineering, and published on eCorner by STVP. STVP empowers aspiring entrepreneurs to become global citizens who create and scale responsible innovations. CONNECT WITH US YouTube: https://www.youtube.com/user/ecorner    X: https://x.com/ECorner    LinkedIn: https://www.linkedin.com/company/stanfordtechnologyventuresprogram/    Bluesky: https://bsky.app/profile/stanfordstvp.bsky.social   Facebook: https://www.facebook.com/StanfordTechnologyVenturesProgram   Instagram: https://www.instagram.com/stanford_stvp     LEARN MORE STVP: https://stvp.stanford.edu/   eCorner by STVP…

People in this episode

Host: Perry Klebahn

Guest: Jake Miller

Topics covered

• customer experience
• product design
• entrepreneurship
• business strategy
• innovation

Keywords

• Fellow
• customer experience
• Duo Coffee Steeper
• entrepreneurship
• product roadmap
• business strategy

Mentioned in this episode

Organizations: Fellow, Stanford Technology Ventures Program, Stanford School of Engineering

Products: Duo Coffee Steeper

Places: Stanford

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