ELI - 543 | AI Won't Replace You - It Will Upgrade You | Akash Karnik (1Point1 Solutions)

About this episode

Akashanand Karnik discusses the transformative impact of AI on the BPM industry and the importance of upgrading human roles rather than replacing them.

In this episode, Priya Ranjan Mohanty speaks with Akashanand (Akash) Karnik, Global COO & Whole Time Director of 1Point1 Solutions Limited - a BSE-listed, AI-powered Business Process Management (BPM) company operating across 9 delivery centers on 5 continents.Akash shares how India's BPM industry, once built entirely on labor arbitrage, is being transformed by AI. But his take is refreshingly human: 'It is not about human elimination - it's about upgrading the human to solve problems faster.' He walks us through 1Point1's growth via 3 strategic acquisitions in 3 years, how their AI platform handles multilingual CX across continents, the real impact of AI on jobs (reskilling vs. replacement), and why the company chose to go public on BSE. A candid conversation about the intersection of AI, people, and global business process delivery.Chapters:00:00 - Introduction & BSE Listing Congratulations00:45 - What Does 1Point1 Solutions Do?03:50 - Growth Strategy: M&A + Organic Sales04:55 - India's BPM Industry & the AI Disruption Question08:30 - Building an AI-First Tech Stack10:43 - AI for Multilingual Customer Support13:45 - AI's Real Impact: Cost Savings for Clients16:15…

People in this episode

Host: Priya Ranjan Mohanty

Guest: Akashanand Karnik

Topics covered

• AI in business
• BPM industry
• human-AI collaboration
• job impact of AI
• company growth strategies
• multilingual customer support

Keywords

• AI
• BPM
• job reskilling
• 1Point1 Solutions
• business process management
• customer support
• M&A strategy
• human-AI interaction

Mentioned in this episode

Organizations: 1Point1 Solutions Limited, BSE, 1Point1 Solutions, AI-powered Business Process Management (BPM)

Places: India

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