Ever-So-Lean Podcast

The 2025 BQF UK Excellence Awards took place at Wembley Stadium on 27 March, bringing together finalists, guests, industry leaders, and BQF Patron HRH The Princess Royal for a remarkable celebration of excellence on one of the most iconic stages in the country. This is Part III of a three-part special of the Ever-So-Lean Podcast, where we’ll take you right into the heart of this prestigious event. From the pre-event build-up to the stories of dedication and improvement shared by the finalists, this episode captures the spirit of organisations and leaders who put people, learning, and continuous improvement at the centre of everything they do. You’ll hear reflections from award winners, sponsors, and guests as they share openly about their journeys, challenges, and the moments that have shaped their success. It’s an inspiring snapshot of what happens when people come together to raise the bar, support one another, and drive positive change. Featuring content recorded live at Wembley, this episode celebrates not just the winners but the effort, pride, and passion that every finalist brought to the stage. A genuine highlight for the Ever-So-Lean Podcast, and a powerful reminder of what excellence looks like in the real world. Tune in, be inspired, and enjoy reliving an unforgettable day. Visit BQF to find out more about the UK Excellence Awards, and the wonderful work they do - https://www.bqf.org.uk/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com

The 2025 BQF UK Excellence Awards took place at Wembley Stadium on 27 March, bringing together finalists, guests, industry leaders, and BQF Patron HRH The Princess Royal for a remarkable celebration of excellence on one of the most iconic stages in the country. This is Part I of a three-part special of the Ever-So-Lean Podcast, where we’ll take you right into the heart of this prestigious event. From the pre-event build-up to the stories of dedication and improvement shared by the finalists, this episode captures the spirit of organisations and leaders who put people, learning, and continuous improvement at the centre of everything they do. You’ll hear reflections from award winners, sponsors, and guests as they share openly about their journeys, challenges, and the moments that have shaped their success. It’s an inspiring snapshot of what happens when people come together to raise the bar, support one another, and drive positive change. Featuring content recorded live at Wembley, this episode celebrates not just the winners but the effort, pride, and passion that every finalist brought to the stage. A genuine highlight for the Ever-So-Lean Podcast, and a powerful reminder of what excellence looks like in the real world. Tune in, be inspired, and enjoy reliving an unforgettable day. Visit BQF to find out more about the UK Excellence Awards, and the wonderful work they do - https://www.bqf.org.uk/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com

This episode is all about real transformation, the kind that improves systems, empowers people, and makes a lasting difference. I’m joined by Iolanda Pereira, a proven CI leader with a track record of delivering serious impact across healthcare, logistics, and corporate sectors. From leading award-winning stroke pathway redesigns in the NHS to driving $2 billion in financial recovery in the global shipping industry, Iolanda brings a people-first, no-nonsense approach to improvement. We talk about what it really takes to build a sustainable culture of continuous improvement, why trust and communication matter more than any tool, and how to lead change that actually sticks, wherever you work. 🔗Iolanda’s Resources: LinkedIn - linkedin.com/in/iolanda-leansolutions1 Website - https://iolandasolutions.com/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Explore the Lean Competency System (LCS) - https://www.leancompetency.org/ Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

In this eye-opening episode of the Ever-So-Lean Podcast, we go beyond traditional waste elimination and tackle one of the most overlooked yet critical inefficiencies in organisations—underutilised talent. Joining me all the way from Queensland, Australia, is the brilliant Adam Bean—a bold thinker, strategic disruptor, and expert in Kaizen culture and Lean transformation. Known for challenging conventional wisdom, Adam shares powerful insights on why so many organisations fail to tap into their employees’ full potential and how leadership behaviours, structures, and micromanagement are blocking creativity, innovation, and performance. Together, we explore: The 8th waste: underutilised talent—why it’s the biggest threat to efficiency and engagement. How leaders can empower employees to take ownership and drive continuous improvement. The power of marginal gains—how small, consistent improvements lead to massive success. Why true leadership is about coaching, not just managing, and how to create an environment where people thrive. Expect a bold, thought-provoking discussion that will challenge how you see waste—not just on the shopfloor, but in your people. Don’t miss this game-changing conversation!

In this special episode of the Ever-So-Lean Podcast, the tables are turned as Matt Sims steps into the guest’s chair, with Burnout Queen Nicola McCrabbe at the helm. Nicola dives deep into Matt’s personal journey and his newly released book, The Emergence of an Unexpected Leader. The book chronicles Matt’s inspiring rise from a ”disruptive” low-grade student who was written off by teachers to a respected leader on the global stage. Through candid reflections on his rollercoaster path to success, Matt shares his experiences overcoming personal anxiety, public breakdowns, and the pressures of leadership. Nicola’s insightful questions invite listeners to walk with Matt through both the victories and the hardships that shaped his approach to continuous improvement, resilience, and people-focused leadership. Matt introduces listeners to his Bridge of Inspirational Leadership framework, a guiding philosophy developed through 25 years of real-world learning and growth. Built on the pillars of Respect, Authenticity, Engagement, and Empowerment, this framework offers a practical roadmap for aspiring leaders seeking high performance and personal fulfilment. Listeners will find inspiration in Matt’s story of transforming adversity into strength and will gain valuable insights on authentic leadership and continuous improvement. Join us for this powerful episode as Matt shares the essential lessons behind his transformational journey—reminding us all that setbacks can be stepping stones to excellence. 🔗 Useful Links Nicola McCrabbe’s LinkedIn - https://www.linkedin.com/in/nicolamccrabbe/ Nicola’s Book ’Burnout Be Gone’ - https://amzn.to/3CbjvBz The Emergence of an Unexpected Leader - https://amzn.to/3XZm7JZ Audiobook UK - https://www.audible.co.uk/pd/B0DLLLXZBK/?source_code=AUKFrDlWS02231890H6-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_uk Audiobook USA - https://www.audible.com/pd/B0DLLMCW2H/?source_code=AUDFPWS0223189MWT-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_us Audiobook Canada - https://www.audible.ca/pd/B0DLLLM2TJ/?source_code=AMNORWS022318003G-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_ca Audiobook Australia - https://www.audible.com.au/pd/B0DLLMLKG1/?source_code=AUDORWS022318009C-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_au

In this enlightening episode, we have the pleasure of speaking with Jan Otterbach, a distinguished business change leader and Vice President - Head of Process Transformation, renowned for driving strategic change across both commercial and technology sectors. Jan’s commitment to fostering collaborative, cross-functional approaches has made a significant impact on the organisations he has worked with. Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving. In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges. Central to Jan’s philosophy is the belief that ”respect for people is paramount.” We delve into best practices for creating sustainable ways of working, uncover the concept of the ”sexy 20%,” and discuss what it means to move towards the ”80%.” has worked with. Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving. In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges. Central to Jan’s philosophy is the belief that ”respect for people is paramount.” We delve into best practices for creating sustainable ways of working, uncover the concept of the ”sexy 20%,” and discuss what it means to move towards the ”80%.” This episode is a must-listen for leaders, change agents, and anyone interested in business transformation. Join us for a thought-provoking discussion filled with practical insights and real-world examples from Jan’s extensive experience in driving impactful change. 🔗 Jan’s LinkedIn - https://www.linkedin.com/in/janotterbach/ Find out more about the Ever-So-Lean and our consultancy and learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don’t forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt shines a spotlight on the Excellence in Lean Six Sigma award category. Exploring what makes this category so significant and hear from key figures who have been part of its journey. We sit down with Pepper Clayton-Fisher from the British Heart Foundation. With a rich history of excellence, the British Heart Foundation won the award in 2022, and Pepper transitioned from a winner to awards judge in 2023. There is much to learn from Pepper’s experiences, as she offers her inside view from both sides of the table. We'll welcome back Martin Brenig-Jones from Catalyst Consulting Ltd, long-time sponsors of the Excellence in Lean Six Sigma category. Martin will share insights into the trends he’s observed and explain why the UK Excellence Awards and Catalyst Consulting are closely aligned. We also get to meet our 2023 winner, Helios Towers, with Allan Fairbairn joining us to discuss their award-winning work and the impactful initiatives Helios Towers is implementing across the globe. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Innovation. We'll hear from visionary organizations that challenge norms and pioneer ground-breaking solutions. Smiths, the esteemed sponsors of this category, will discuss with us the true essence of innovation, as we're joined by Sarah-Jane Bacchus and Tony Tielen, Director of the Smith Excellence System, who was also on the judging panel at the 2023 awards, to tell us all about heir story. We'll also feature Martin Snewin from Currys, the 2023 award recipients, who will discuss their journey, the significance of the accolade, and how innovation drives their excellence. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! Customer experience is crucial for building loyalty and driving the success of any business or service. But what does it take to achieve true excellence in customer experience? In this episode, we dive into the Excellence in Customer Experience award category at the UK Excellence Awards, celebrating organisations that prioritise their customers at every touchpoint. Join us as we hear from the 2023 winners, reigning champions Octopus Energy, and finalists Arthur Ellis. Gain exclusive insights from Mike Vernon of Arval, a judging panel member, to uncover what the judges look for in a winning entry. Plus, don’t miss our conversation with Laura McLaren, Head of Continuous Improvement at Tesco, a brand synonymous with customer-first thinking and proud sponsor of this award category. Tune in for a deep dive into the world of customer excellence! To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

Step into the realm of leadership mastery as we meet Katie Anderson, an international recognised author, leadership consultant, coach and professional speaker. Join us as we delve deep into purpose-driven leadership, continuous improvement, and it’s importance in organisational culture. We uncover transformative insights from Katie’s bestselling book, ”Learning to Lead, Leading to Learn,” hailed with international acclaim, including the prestigious Shingo Publication Award! In this episode, Katie shares her profound experiences living across seven countries and collaborating closely with Toyota leader Mr Yoshino, offering a global perspective that enriches our understanding of leadership excellence. From aligning actions with inner purpose to embracing failure as a catalyst for growth, Katie unveils her secrets to fostering cultures of learning that accelerate individual and organisational impact. Explore the evolution of purpose-driven leadership and discover the pivotal role of reflection and continuous learning in personal and professional development. Gain insights into creating psychological safety and fostering a culture of continuous improvement, essential for driving innovation in today’s dynamic landscape. 🔗 Links to Katie’s resources: LinkedIn - https://www.linkedin.com/in/kbjanderson/ KbjAnderson.com - https://kbjanderson.com/ Learning to LEAD, Leading to LEARN - https://amzn.to/3SCwQbd

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt sits down with forvis mazars Partner, Alan Frost, to explore the profound connection between forvis mazars and the UK Excellence Awards. Uncover the driving forces behind forvis mazars' steadfast commitment to recognising and celebrating excellence in business. Gain invaluable insights into the synergies between forvis mazars' values and the ethos of the UK Excellence Awards, and discover the transformative impact of this partnership on the business landscape. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

Welcome to a transformative episode of the Ever-So-Lean Podcast, where we delve into the fascinating world of sleep, stress management, and peak performance with the remarkable Alexandra Gibson. Join us on a journey of self-discovery and empowerment as Alexandra shares her insights into optimising performance and well-being through the power of quality sleep and stress management. From her acclaimed clinics in London’s Harley Street to virtual boardrooms, Alexandra’s mission is clear: to optimise performance and wellbeing by unlocking the power of quality sleep and stress management. Just how important is a good nights rest? Why does it matter? How many hours of sleep should we get? Get answers to these questions and more, as we explore the profound impact of sleep on our cognitive abilities, physical health, problem solving and overall well-being. Discover practical strategies for enhancing sleep quality, navigating change, and embracing a mindset of growth and positivity. Get ready to ”awaken” your sleepy self and embark on the road to optimal performance and well-being with Alexandra Gibson. Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don’t forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!