Evo DK #412 - Designing The Organisation To Optimise Customer-Centricity

Evo DK #412 - Designing The Organisation To Optimise Customer-Centricity

From Evolution Exchange Denmark Podcast by Evolution Exchange Denmark Podcast

April 24, 2026 · 43 min

About this episode

The episode discusses how organizations can be designed to enhance customer-centricity and align with customer needs.

Today's episode is hosted by Connor Leyland and they are joined on the podcast by Katalin Doczi Nagy, Design Director at Laerdal Copenhagen A/S, Leif Björklund, Chief Product Officer at YouSee and Max Fischer, Director Engineering at Trade Republic. The conversation explores customer centricity and how organisations can be designed to better align with customer needs and expectations. The exchange highlights the role of product strategy, design thinking and engineering leadership in delivering consistent customer experience. Further discussion looks at how businesses can embed customer centricity into their structure, processes and culture, ensuring long-term value creation. The group also considers how organisations can evolve to remain responsive and competitive in dynamic digital environments. Hosted on Acast. See acast.com/privacy for more information.

People in this episode

Host: Connor Leyland

Guests: Katalin Doczi Nagy, Leif Björklund, Max Fischer

Topics covered

  • customer centricity
  • organisation design
  • product strategy
  • design thinking
  • engineering leadership
  • long-term value creation
  • digital environments

Keywords

  • customer experience
  • business structure
  • processes
  • culture
  • responsive organizations
  • competitive advantage
  • digital transformation

Mentioned in this episode

Organizations: Laerdal Copenhagen A/S, YouSee, Trade Republic

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