Ep 299: Heather Wilson, CEO, CLARA Analytics

Ep 299: Heather Wilson, CEO, CLARA Analytics

From FNO: InsureTech by Alacrity Solutions

February 4, 2026 · 50 min · Episode 299

About this episode

Heather Wilson discusses how AI is transforming claims intelligence in the insurance industry.

In this episode of FNO: InsureTech, Rob Beller and Lee Boyd welcome Heather Wilson, CEO of CLARA Analytics, for an insightful conversation on how AI is transforming claims intelligence and reshaping the competitive landscape of insurance. Heather shares how CLARA Analytics has been doing 'AI before AI was cool' since 2012, building a platform that now processes millions of claims with 24/7 predictive analytics, and reflects on her own journey as a data science pioneer who has always been years ahead of industry trends. The discussion explores CLARA's hybrid model that blends AI-driven insights with traditional adjuster expertise, the challenges of building trust in automated systems, and why the future competitive advantage in insurance won't be pricing. Heather offers candid perspectives on the "AI psychology" holding the industry back, the generational expectations that will force change, and why empathy and human judgment remain irreplaceable even as agents handle 80% of the work. Key Highlights [01:49] The founding thesis behind CLARA Analytics and what happens when AI models work while adjusters sleep. [05:16] Why CLARA was building AI solutions in 2012 when most people…

People in this episode

Guest: Heather Wilson

Topics covered

  • AI
  • claims intelligence
  • insurance
  • data science

Keywords

  • CLARA Analytics
  • predictive analytics
  • trust in automated systems
  • AI psychology

Mentioned in this episode

Products: CLARA Analytics

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