FTCA Podcast #111 - Chris Chippendale - Patient Experience Masterclass

FTCA Podcast #111 - Chris Chippendale - Patient Experience Masterclass

From Forward - The Podcast of the Forward Thinking Chiropractic Alliance by Bobby Maybee

May 7, 2026 · Episode 111

About this episode

This episode features a masterclass on patient experience in chiropractic care, focusing on ethical, patient-centered strategies for practice improvement.

Patient Experience Masterclass — one‑day event in London on 20 June 2026 hosted by Chiropractors Chris Chippendale and Kevin Christie — offers evidence‑informed, clinic‑ready strategies to align ethical, patient‑centred care with a healthy, profitable practice; register via FTCA website or Forward Thinking Chiropractic Alliance Facebook group. Learn to reframe “sales” as patient‑centred conversations and reject fear‑based tactics. In this episode we experiment with discussing apply five‑layer Patient Experience model (clinical competence, trust/emotional safety, clear communication, operational ease, measurable progress → empowerment) and adopt practical steps—retesting, co‑management, measurable outcomes and active self‑management—to improve outcomes, trust and referrals.

People in this episode

Host: Bobby Maybee

Guest: Chris Chippendale

Topics covered

  • patient experience
  • chiropractic care
  • ethical practice
  • patient-centered care
  • clinical competence
  • trust and communication
  • measurable outcomes

Keywords

  • patient experience
  • chiropractic
  • ethical care
  • communication
  • trust
  • measurable outcomes
  • self-management

Mentioned in this episode

Organizations: Forward Thinking Chiropractic Alliance

Places: London

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