About this episode
The episode discusses the FCA's focus on improving services for bereaved clients.
Delays to transfers and confusing correspondence are just some of the reasons why the Financial Conduct Authority has turned its attention to bereaved clients. The FCA is reviewing how advisers and platforms handle bereaved customers, looking at service levels, fees and support offered. In an exclusive interview with FT Adviser, Kate Tuckley, head of department, consumer investments at the FCA, said the regulator was looking at processes from end to end in this space to improve client outcomes. The FTAdviser Podcast is designed to inform regulated UK advisers on a range of topics, covering investments , pensions , regulation and other key issues. Hosted on Acast. See acast.com/privacy for more information.
People in this episode
Host: FT Adviser
Guest: Kate Tuckley
Topics covered
- bereavement
- financial regulation
- client support
- advisers
- service levels
Keywords
- FCA
- bereavement
- financial advice
- client outcomes
- transfers
- support
Mentioned in this episode
Organizations: Financial Conduct Authority
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