Episode 158: AI Reshapes Business Processes with Josh Lawman
From Gaule's Question Time by Andrew
March 24, 2026 · 40 min · Episode 158
About this episode
Andrew Gaule and Josh Lawman discuss the limitations of treating AI as merely a productivity tool and explore its broader implications for business processes.
Most organisations are still treating AI as a chatbot or productivity layer. In this episode, Andrew Gaule and Josh Lawman discuss why that mindset is too limited, and what leaders should do instead. They explore where companies are under leveraging AI, why expert heuristics still matter, how to make organisations more legible to AI, and what practical implementation looks like in financial analysis, bookings, customer interaction, and investment workflows. Chapters 00:00 Introduction 02:12 Where organisations really are with AI 06:02 Why Copilot is not enough 07:04 Financial analysis and expert heuristics 12:17 Bookings, missed calls, and AI in operations 17:31 Education, leadership, and implementation 19:15 AI for investment screening and support 24:27 Agents talking to agents 33:19 AI hype versus the dot com era 39:40 Oxtech Week and closing thoughts If you are leading AI strategy or implementation, share the one workflow in your organisation that should be redesigned first.
People in this episode
Host: Andrew Gaule
Guest: Josh Lawman
Topics covered
- AI in business
- business processes
- financial analysis
- customer interaction
- AI implementation
- leadership
- expert heuristics
Keywords
- AI
- business processes
- financial analysis
- customer interaction
- leadership
- implementation
- expert heuristics
- investment workflows
- operations
- AI strategy
Mentioned in this episode
Organizations: Oxtech
More episodes of Gaule's Question Time
- Episode 163: From Guinness Price Pub Calls to Business Model Change: AI Agents in Practice with Matt Cortland · May 18, 2026 · 22 min
- Episode 162: Why AI Strategy Fails Without Better Inputs discussion with Devendra Sharma and Andrew Gaule · May 4, 2026 · 36 min
- Episode 161: AI and Leadership: What Smart Leaders Do Next with Cilla McKay and Andrew Gaule · April 25, 2026 · 25 min
- Episode 160: AI Hype to Measurable Workflow Gains with Jamie Claret and Andrew Gaule · April 20, 2026 · 28 min
- Episode 159: Why AI Strategy Must Start With Business Problems - Andrew Gaule with Scott Evans Apr 2026 · April 13, 2026 · 28 min
- Episode 157: From University Patent to Trade Sale with Carolyn Hicks of Brill Power · March 6, 2026 · 35 min
Explore listener stats, chart rankings, contacts and more on the Gaule's Question Time podcast page.