Get the Elephant Out of the Room: Outsmart Difficult People at Work

If you have ever wanted to deliver a strategy that would truly change the performance of your business but were unsure how to start, this episode is for you. Andy Gibson tells us about how he completely transformed a business in Australia. He expanded the category, stopped selling units, started selling fridges and turned a ready-to-drink spirit into a phenomenon. He challenged perception, built alliances, set a vision and was courageous in execution . He tells us about the 'fierce' conversations that helped and how building momentum through 'wins' really matters when the vision is HUGE. Andy Gibson is a business and marketing consultant who transforms global businesses and brands with world class brand-building tools and processes honed from 25+ years of global experience. He has worked with some of the worlds biggest brands leading their marketing teams and today is a consultant in demand around the world from businesses seeking to get an edge in performance. More About Chris Webber Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. Ways to Stay Informed Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel Receive the Email Newsletter⁠⁠⁠

Great salespeople turn doubters into advocates. In this episode, we learn how it can be done under incredibly challenging circumstances. How can you build trust with a customer who thinks you are exploiting them over price because they have no other options? That is what Anthony Carter was able to do, despite being unable to cut the price. He was faced with an angry customer, desperate to get a better deal and who's ego and status was threatened. He was patient, empathetic and demonstrated vulnerability to turn this angry customer into a long term partner who delivered sustained value to the business. Listen to find out how. Anthony Carter is an established sales leader currently building a team ahead of an exciting launch. His vision is a team of commercial people who can unlock difficult markets and solve customer problems. He joins us to talk about his experience of creating strong relationships and how deeper understanding and empathy can deliver opportunities for everyone. More About Chris Webber Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. Ways to Stay Informed Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel Receive the Email Newsletter⁠⁠⁠

How to cope when a colleague shouts at you and becomes parental! In this episode I talk to Mary Gregory who shares her experience from the past. The lesson is that timing matters, but also that you need to respond with intention, not emotionally. The patience to allow them to vent and to allow them to exhaust the emotion is a great start. It is important to let them feel heard, but not to allow them to win. We discuss the mechanism of Transactional Analysis and how power can affect culture, with some very interesting currency! Mary talks about how meeting rooms can be used as a power lever. Mary Gregory is an award winning Executive Coach and author of the book Ego:Get Over Yourself & Lead. She works with senior leaders who want to lead with authenticity, navigate complexity with clarity, and grow real, grounded confidence. Much of her work focuses on supporting women and those navigating systemic barriers, but she also coaches male leaders committed to conscious, inclusive leadership. Follow Mary Gregory on LinkedIn Chris Webber - Founder Foxleigh Commercial Performance Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Buy my book - Get the Elephant Out of the Room. Outsmart Difficult People at Work www.gettheelephantout.com For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel I share my experiences and insights into various profiles of difficult people at work. Through stories and my personal experiences, I explain how you can achieve success despite them. Receive my Newsletter⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Performance Management. Every leader's responsibility, but not everyone can retain difficult people. Most destroy the motivation of the whole team and their own reputation by mishandling sensitive conversations. In this episode, I talk to Jose Aguilar about his experiences living and working in different cultures and how he managed a very difficult conversation with a team member who was no longer delivering up to standards. More About Chris Webber Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. Ways to Stay Informed Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel Receive the Email Newsletter⁠⁠⁠

Early promotion in a career is not always a blessing. When you are young, self-doubt creeps in, and you have to deal with difficult conversations with colleagues and team members. In this honest conversation, Helen shares her lessons, and we discuss imposter syndrome, trust, self-confidence and courage. ----more---- Buy my book - Get the Elephant Out of the Room. Outsmart Difficult People at Work I share my experiences and insights into various difficult profiles and explain how you can achieve despite them. www.gettheelephantout.com Receive my Newsletter⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ----more---- Helen Lynch Helen has 23+ years’ senior retail experience across six major UK retailers, including roles as Head of Buying, Head of Category Management, and Licensing Manager. She deeply understands what retailers want from brands and how to deliver it. Combining this with her practitioner expertise as a development coach and former teacher, Helen now runs her own business helping brand owners and licensees win new retail contracts and build lasting partnerships through tailored retail and licensing strategies and retail specific relationship skills training, offering a rare buyer-side perspective that unlocks opportunity and accelerates growth. hello@helenlynchcoaching.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

With AI knowledge loses value and we instead need people who are incredible collaborators, can solve problems and influence. Unless we educate them we will not get them, but as the value of hourly charging reduces we have the chance to build magnificent development apprenticeship schemes. In this episode I explan why we need to avoid becoming difficult people blocking the learning we need for the next generation who will deliver results for our businesses. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you have to deal with difficult people at work then you should subscribe to my newsletter. Every 2 weeks, I send an email directly to the inbox of thousands of people with insights, advice and actions that are usually reserved for paying clients. I unpick the behaviours of various difficult people, explain their motives and offer tips to help people like you to deliver more and gain a commercial edge. Subscribe here to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠receive the Foxleigh Newsletter.

How can you deal with people who just want to argue during meetings, constantly challenge, complain and act negatively? We all know them, they are never satisfied with anything and they destroy meeting flow. But they are also valuable – knowledgeable and experienced. In this episode I explore their personality and share ideas on how to create boundaries, leverage their strengths and protect team morale. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you have to deal with difficult people at work then you should subscribe to my newsletter. Every 2 weeks, I send an email directly to the inbox of thousands of people with insights, advice and actions that are usually reserved for paying clients. I unpick the behaviours of various difficult people, explain their motives and offer tips to help people like you to deliver more and gain a commercial edge. Subscribe and join this exclusive group using the link below ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Receive my Newsletter⁠⁠⁠

<p>It seems the dream, to be left alone by the manager. But it isn’t. It feels lonely and there are fears of rejection and insecurity. </p><p> </p><p>In this episode I share why it happens, how it feels and how you can make sure you get on the agenda and feel valued. </p><p> </p><p><a href="https://www.linkedin.com/in/chris-webber-uk/">⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠</a></p><p>If you have to deal with difficult people at work then you should subscribe to my newsletter. </p><p>Every 2 weeks, I send an email directly to the inbox of thousands of people with insights, advice and actions that are usually reserved for paying clients. </p><p>I unpick the behaviours of various difficult people, explain their motives and offer tips to help people like you to deliver more and gain a commercial edge. </p><p>Subscribe and join this exclusive group using the link below </p><p><a href="https://bqwij-zcmp.maillist-manage.eu/ua/Optin?od=12ba7e84025a&zx=14ad1a3e48&tD=119dea7fccd911a9&sD=119dea7fcd0cd799">⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Receive my Newsletter⁠⁠</a></p><p> </p>

<p>Disrespect, frustration, and rejection are all results of attending meetings and then not being heard or given the chance to participate. </p><p> </p><p>In this episode I explore why meetings can exclude certain people and what you can do about it so that your voice is heard and you are given the respect you deserve. </p><p> </p><p><a href="https://www.linkedin.com/in/chris-webber-uk/">⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠</a></p><p>If you have to deal with difficult people at work then you should subscribe to my newsletter. </p><p>Every 2 weeks, I send an email directly to the inbox of thousands of people with insights, advice and actions that are usually reserved for paying clients. </p><p>I unpick the behaviours of various difficult people, explain their motives and offer tips to help people like you to deliver more and gain a commercial edge. </p><p>Subscribe and join this exclusive group using the link below </p><p><a href="https://bqwij-zcmp.maillist-manage.eu/ua/Optin?od=12ba7e84025a&zx=14ad1a3e48&tD=119dea7fccd911a9&sD=119dea7fcd0cd799">⁠⁠⁠⁠⁠⁠⁠⁠⁠Receive my Newsletter⁠</a></p><p><br></p>

<p>Illogical people can drive us crazy, why might they suggest such things? Why can’t they listen to what I say? Why don’t they accept the facts? </p><p> </p><p>These questions create so much tension in our business and with our customers. </p><p> </p><p>In this episode I explore logic, decision making and help you to understand how these illogical people are thinking so that you can make some choices about how to succeed. </p><p><strong>Chris Webber - Podcast Host & Expert</strong></p><p><a href="https://www.linkedin.com/in/chris-webber-uk/">⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠</a></p><p>Every 2 weeks I publish a newsletter to the community to share stories, insight and advice to help you understand the various challenges of difficult people and how you can succeed. Join the community by following the link below and sharing your email details with us.</p><p><a href="https://bqwij-zcmp.maillist-manage.eu/ua/Optin?od=12ba7e84025a&zx=14ad1a3e48&tD=119dea7fccd911a9&sD=119dea7fcd0cd799">⁠⁠⁠⁠⁠⁠⁠Receive my Newsletter</a></p>

<p>Are you frustrated by office gossip? Do you have to deal with rumours and leaked information undermining your team culture? </p><p>Gossip is not always toxic, it plays an important role in social connections. In this episode I explore the challenges of office gossip, explain how it is a positive part of culture and share some ideas on how you can own the narrative about you and avoid leaks and speculation. </p><p><a href="https://www.linkedin.com/in/chris-webber-uk/">⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠</a></p><p>Every 2 weeks I publish a newsletter to the community to share stories, insight and advice to help you understand the various challenges of difficult people and how you can succeed. Join the community by following the link below and sharing your email details with us.</p><p><a href="https://bqwij-zcmp.maillist-manage.eu/ua/Optin?od=12ba7e84025a&zx=14ad1a3e48&tD=119dea7fccd911a9&sD=119dea7fcd0cd799">⁠⁠⁠⁠⁠Receive my Newsletter</a></p><p><br></p>

<p>It is very frustrating when buyers or customers don’t make a decision – especially when it was their idea to ask. </p><p>In this episode I explore what the hidden barriers could be, share some personal examples of what happened and provide you with tips on how you can better influence people to make decisions faster. </p><p><a href="https://www.linkedin.com/in/chris-webber-uk/">⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠</a></p><p>Every 2 weeks I publish a newsletter to the community to share stories, insight and advice to help you understand the various challenges of difficult people and how you can succeed. Join the community by following the link below and sharing your email details with us.</p><p><a href="https://bqwij-zcmp.maillist-manage.eu/ua/Optin?od=12ba7e84025a&zx=14ad1a3e48&tD=119dea7fccd911a9&sD=119dea7fcd0cd799">⁠⁠⁠⁠Receive my Newsletter</a></p><p><br></p>

<p>The idea of someone lying to us creates huge fears, especially if they are a work colleague or a key supplier. </p><p> </p><p>Trust underpins who we are and how we cooperate with the people around us. A breach of trust through lying is a dramatic issue to have to manage. </p><p> </p><p>But people try to mislead us every day, sellers, buyers and colleagues. How should we deal with it? </p><p> </p><p>In this episode I talk through; </p><p> </p><ul> <li>What do we mean by being misleading</li></ul><p> </p><ul> <li>Who tries to mislead us - are they simply charlatans trying to rip us off? </li></ul><p> </p><ul> <li>Why do they behave this way?</li></ul><p> </p><ul> <li>What you can do to avoid being taken advantage of. </li></ul><p> </p><p><a href="https://www.linkedin.com/in/chris-webber-uk/">⁠⁠Follow Chris on LinkedIn⁠⁠</a></p><p>Every 2 weeks I publish a newsletter to the community to share stories, insight and advice to help you understand the various challenges of difficult people and how you can succeed. Join the community by following the link below and sharing your email details with us.</p><p><a href="https://bqwij-zcmp.maillist-manage.eu/ua/Optin?od=12ba7e84025a&zx=14ad1a3e48&tD=119dea7fccd911a9&sD=119dea7fcd0cd799">⁠⁠Receive my Newsletter</a></p>