About this episode

The episode discusses the Offshore CX Confidence Index 2025 with insights from CX analysts on global outsourcing trends and top destinations.

In this episode of Good Morning BSS World , I invite you to listen to the talk I had with two independent CX analysts I truly value – Peter Ryan and Matt Kendall. Our conversation revolves around the freshly released Offshore CX Confidence Index 2025 , now celebrating its fifth edition. We discuss how the index has evolved over the years, including important methodological changes in data collection and a significant increase in respondent volume. Peter and Matt explain why maturity and consistency are now key characteristics of the global CX outsourcing market, rather than dramatic year-to-year shifts. Together, we analyse regional trends across Latin America, Europe, Asia, and the Caribbean, highlighting notable movers such as Jamaica, Guatemala, South Africa, Romania, and Colombia. We also reveal the Top 5 global CX destinations , discussing why, for example Poland continues to strengthen its position, why the Dominican Republic remains a nearshore favorite, and why India still stands unchallenged at number one. This episode is a must-listen for anyone involved in CX strategy, outsourcing decisions, or location analysis. If you want to understand where confidence, stability…

People in this episode

Host: Wiktor Doktór

Guests: Peter Ryan, Matt Kendall

Topics covered

• Customer Experience
• Outsourcing
• CX Confidence Index
• Global Trends
• Regional Analysis
• CX Strategy

Keywords

• CX destinations
• Offshore CX Confidence Index
• customer experience
• outsourcing
• regional trends
• data-driven insights
• CX strategy

Mentioned in this episode

Organizations: Offshore CX Confidence Index

Places: Poland, Dominican Republic, India, Jamaica, Guatemala, South Africa, Romania, Colombia, Latin America, Europe

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