Governing for Reform

This podcast is part of the Governing for Reform in Aged Care program. To find out more about the program, visit: Governing for Reform in Aged Care Program | Aged Care Quality and Safety Commission In this our third and final episode for the season we explore international perspectives on aged care and discuss lessons learned from the UK aged care system. This episode features Dr Lisa Trigg who shares her experiences from the UK system of home care and residential aged care systems . In particular, what best practice involves to improve the experience of care for older people. Episode resources: Governing for Reform in Aged Care: Placing older Australians at the centre of care flip guide (agedcarequality.gov.au) Mental Capacity Act 2005 (legislation.gov.uk) Listen to another episode: Changing Organisational Culture through Compassionate Leadership Changing organisational culture through compassionate leadership - Governing for Reform | Podcast on Spotify The Aged Care Workforce - The aged care workforce: insights from an aged care CEO - Governing for Reform | Podcast on Spotify

Season 4 of the Governing for Reform podcast coming soon. To learn more about the Governing for Reform in aged care program, please visit: https://www.agedcarequality.gov.au/for-providers/strengthening-governance/governing-reform-aged-care-program

Season 3 of the Governing for Reform is out now! To learn more or to sign up to the Governing for Reform in Aged Care program visit: https://gfr.agedcarequality.gov.au

At the heart of the aged care sector is the experiences and quality of life of older Australians. Unique to this sector is that governing bodies and leaders in the sector all share a common goal, to deliver high quality, safe and sustainable care. This podcast, will feature the voice of aged care consumers and advocates to hear about what person centred care really means and how governing bodies can lead organisations that embed the consumer at the heart of systems and processes. This episode features Val Fell OAM, who continues to be an active participant in the aged care sector as an advisor, ambassador and advocate for dementia care. As a member of the Council of Elders, Val advises the Government on the quality and safety of aged care services, as well as advocating for the needs and rights of older Australians. Val is also an active ambassador for the Older Peoples Advocacy Network (OPAN), Dementia Australia and the Council on the Ageing (COTA). Val also holds the title as the oldest person at an Australian university, where she is studying a Bachelor of Dementia Care. To learn more or to sign up to the Governing for Reform in Aged Care program visit: https://gfr.agedcarequality.gov.au

Research has shown that senior Australians want to remain at home for as long as possible and want to be supported to manage the risks associated with staying at home for longer. Amidst an ever evolving sector, governing bodies now more than ever need to be aware of consumers expectations to live independently, be treated with dignity and respect and to be involved in decisions about their own care. This understanding should drive strategic planning and make the most of emerging opportunities in aged care to meet the needs of older Australians. This has more recently seen an increased focus in the sector for the delivery of in-home aged care as the sector prepares for a system redesign. In this episode, Glenn Powers the CFO of myHomecare Group, discusses his experiences as an executive leader of a home care provider and some of the challenges in delivering home care services through a period of sector change. To learn more or to sign up to the Governing for Reform in Aged Care program visit: https://gfr.agedcarequality.gov.au

Redesigning the future of the aged care system is a complex process that requires leaders in the aged care sector to balance strong governance skills in strategy, risk, clinical care, technology to support change management that maintains and improves safe and quality aged care. Today’s governance landscape is evolving, requiring leaders across all sectors to rethink the way they oversee and steward their organisations. But the complexity of the aged care sector can often make it feel like focusing on governance is just another thing on the list of challenges and changes that governing bodies and executives need to address. This episode will explore what the future of ageing in Australia may look like and will cover how governing bodies and aged care leaders can consider new approaches, new models of care or research that not only respond to change but help to successfully drive it to make positive progress. This episode features Sally Evans. Sally has extensive experience in private, government and social enterprise sectors across several jurisdictions. She was on the board of healthcare provider Healius and New Zealand based retirement village operate Oceania Healthcare. She is currently a member of the Aged Care Quality and Safety Commission Advisory Committee and has advised several large organisations in improving customer experience and regulatory change. She has been recognised in her career as an Australian Financial Review Westpac Woman of Influence and received the Telstra Australian Businesses woman of the year in 2018. To learn more or to sign up for the Governing for Reform in Aged care program visit: https://gfr.agedcarequality.gov.au

The leaders of the aged care sector play a significant role in the future of how care will be delivered in a safe, sustainable and consistent way. Preparing for the future of ageing in Australia requires leaders to consider new research and approaches to the delivery of care services. This episode will explore what the future of ageing in Australia may look like and will cover how governing bodies and aged care leaders can consider new approaches, new models of care or research that not only respond to change but help to successfully drive it to make positive progress. This episode features Professor Susan Kurrle AO. Professor Kurrle is a practising geriatrician and specialises in the areas of dementia, frailty, elder abuse, successful ageing and intergenerational care. She’s also a Curran Professor in Health Care for Older People and a Director of the Cognitive Decline Partnership Centre at the University of Sydney Faculty of Medicine and health. She also appeared on the ABC series, Old People’s Home for 2 Year Old's, 4 Year Old’s and Teenagers to provide her subject matter expertise and was appointed as an Officer in the Order of Australia for distinguished service to medicine as a geriatrician and for her research into dementia and cognitive decline. To learn more or to sign up for the Governing for Reform in Aged care program visit: https://gfr.agedcarequality.gov.au

Compassionate and inclusive leadership has been shown by research to have wide ranging benefits, not only for the workforce but for the organisation as a whole and by extension the people they care for. In stressful environments, people who work in supportive teams under compassionate leadership have been shown to have lower levels of stress, increased staff engagement and satisfaction which results in better outcomes for consumers. This episode will explore some of the actions that leaders can take to address some of the workforce issues facing the aged care sector and to lead with compassion to create positive change. This episode features Professor Michael West CBE. Professor West is a Senior Visiting Fellow at The King’s Fund, London and Professor of Organisational Psychology at Lancaster University, Visiting Professor at University College, Dublin, and Emeritus Professor at Aston University, where he was formerly Executive Dean of Aston Business School. He has authored, edited and co-edited 20 books and has published more than 200 articles in scientific and practitioner publications on teamwork, innovation, leadership, and culture, particularly in healthcare. He is a Fellow of the British Psychological Society, the American Psychological Association (APA), the APA Society for Industrial/Organisational Psychology, the Academy of Social Sciences, the International Association of Applied Psychologists and the British Academy of Management. He is an Honorary Fellow of the Royal College of Physicians and Surgeons of Glasgow and an Honorary Fellow of Royal College of Surgeons of Ireland, Faculty of Nursing and Midwifery. He was appointed a CBE in the Queen’s Birthday Honours List 2020 for services to compassion and innovation in healthcare. To learn more or to sign up for the Governing for Reform in Aged care program visit: https://gfr.agedcarequality.gov.au If you are interested in reading further about Professor West’s work in compassionate leadership you can read his book “Compassionate Leadership: Sustaining Wisdom, Humanity and Presence in Health and Social Care”.

The interplay between corporate and clinical governance is a challenging one, which has both separate and overlapping principles. Governing bodies of aged care providers must understand how both clinical and corporate governance work and the impact that these principles have on the quality of care that is provided to consumers. This podcast will explore what the interplay of clinical and corporate governance looks like and how governing body members and executives can navigate that interplay in the board room to achieve the best possible outcomes for consumers. This episode will discuss the importance that governance frameworks have on the ability of an organisation and its staff to deliver quality care and will set out some tools that leaders can use to understand, lead and drive quality care in aged care. This episode features Dr Cathy Balding . Cathy works with acute, community and aged care boards, executives and leaders to ‘make quality make sense’; specialising in ‘strategic clinical governance systems with purpose’ that focus on achieving a high quality point of care and service experience. After a career as a quality manager, health service executive, accreditation assessor and quality policymaker, Cathy decided it was time to focus on what it really takes for leaders and managers to shape quality and clinical governance systems for consistently good care. She is now the author of three books on this topic, has developed state-wide clinical governance frameworks and conducted published research into characteristics of effective quality and clinical governance systems. She is a current RSL LifeCare NSW Board Director, chairing the Board Quality, Safety and People Committee, and sits on the Alfred Health Board Quality Committee as an external expert. Cathy is a member of two Commonwealth aged care committees: the ‘Sector Quality Reference Group’ and the ‘Expert Advisory Panel for a new aged care regulatory framework.’ To learn more or to sign up for the Governing for Reform in Aged care program visit: https://gfr.agedcarequality.gov.au If you are interested in further reading about Dr Balding’s work you can read download her paper on clinical governance: https://www.aicg.edu.au/download-aged-care-paper/ You can also access further resources about quality systems here: https://www.cathybalding.com/quality-tools

‘I've yet to meet anybody in this industry that doesn't want to innovate, I've yet to meet anybody in this industry that doesn't want to affect positive change.’ This podcast will explore the importance of governing body strategy in driving innovation and change in the aged care sector, while balancing risk and compliance. This podcast features Lucy O'Flaherty who is an experienced C-suite leader, CEO of Columbia Aged Care Services and creator of Korongee, Australia's first purpose built village for people living with Dementia. Lucy is now also supporting others to achieve the same, as a leadership consultant. Innovating for change, requires insightful and effective planning that balances the drive for innovation with compliance and risk management. Strategic planning not only helps to prepare for change but allows providers to be ready to take advantage of emerging technologies and opportunities in aged care. Governing bodies play an important role in incorporating innovation in their strategic goals to drive continuous improvement and better outcomes for consumers. Innovation at its core refers to new thinking and can result things like new scheduling approaches, new models of care, new systems for reporting to improve consumer outcomes and uplift the capability of the aged care sector. To learn more or to sign up for the Governing for Reform in Aged Care program visit: gfr.agedcarequality.gov.au.

‘There are as many different experiences of dementia as there are people living with it. And not everybody wants the same thing.’ This podcast will explore the importance of, not only understanding dementia care, but the role that the governing body and executives play in shaping a vision of what quality dementia care in Australia is. This podcast features Maree McCabe AM who is the CEO of Dementia Australia and a Director of the National Ageing Research Institute Board. As dementia care becomes an increasingly important part of the business of aged care providers, the governing body and executives should consider how their structure, model and workforce continue to meet the needs of people with dementia and their representatives. The governing body and executives must begin to think strategically about how dementia care can form part of their core offering, as opposed to dementia care being a specialist or discreet service. They have a role to play in ensuring that there are systems, processes and adequate resources in place to deliver safe, quality dementia care. To learn more or to sign up for the Governing for Reform in Aged Care program visit: gfr.agedcarequality.gov.au.

‘We've got to keep going forward, we've got to keep improving, looking for new ways of doing things, because we're creating an industry that will care for people in the future. And that is really important.’ This episode will explore the role of aged care leaders in governing through a period of change and various challenges, to create growth and opportunities to improve the sector. This episode features Jennifer Lawrence who is an experienced governing body member and executive. She was the recent CEO of the Brightwater Care Group, where she led the strategic direction and operational management of the organisation through periods of change and challenge. Leaders in the aged care sector have been required to step up and demonstrate their preparedness, resilience and leadership more than ever. The Royal Commission into Aged Care Quality and Safety, natural disasters and the COVID-19 pandemic are a few examples of events that had a significant impact and strain on the sector. The experience of every leader will be different. But in sharing knowledge and the experiences, these leaders have an opportunity to come together with renewed focus on improving the future of aged care. To learn more or to sign up for the Governing for Reform in Aged Care program visit: gfr.agedcarequality.gov.au.