Episode 26: The Infrastructure of Trust

Episode 26: The Infrastructure of Trust

From Growth Beyond Boundaries by Ad Astra Coach Alliance

May 15, 2025 · 50 min · Episode 26

About this episode

This episode explores the dynamics of trust in the workplace, discussing its definition, assessment, and how to build and repair it.

Guests: Teresa Schwab & Phyllis Collins (Ad Astra Coach Alliance) Host: Andy Huckaba In this episode, we explore the hidden dynamics of trust in the workplace —how to define it, assess it, build it, and repair it. Teresa Schwab and Phyllis Collins join Andy Huckaba for a deep and thoughtful discussion that blends personal insight, leadership experience, and practical advice. Together, they examine how trust and psychological safety relate, how power and past experiences shape trust, and what leaders can do to create environments where trust can thrive. Defining Trust and Psychological Safety Trust = Expectations of others Psychological Safety = Feeling safe to take interpersonal risks They are distinct but interconnected How Trust is Built Through consistent, congruent, and authentic behavior Small “marble jar” transactions over time (inspired by Brené Brown) Reliability, presence, and alignment with stated values The Role of Power and Experience People carry stories about authority into workspaces Trust in a role can be eroded by past negative experiences—even before personal interactions occur Leaders must separate themselves from the role and model trustworthy behavior…

People in this episode

Host: Andy Huckaba

Guests: Teresa Schwab, Phyllis Collins

Topics covered

  • trust
  • psychological safety
  • leadership
  • workplace dynamics

Keywords

  • trust building
  • workplace trust
  • leadership advice

Mentioned in this episode

Products: Brené Brown's marble jar concept

Books & works: The Infrastructure of Trust

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