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On the show
From 12 epsHosts
Recent guests
Recent episodes
Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan
Jun 9, 2026
53m 47s
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
May 12, 2026
1h 00m 20s
Practical Uses of AI in Customer Support with Craig Stoss
Apr 14, 2026
50m 09s
Using Psychology to Thrive in Customer Support with Melody Wilding
Mar 10, 2026
51m 52s
Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Feb 10, 2026
59m 24s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/9/26 |  Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan✨ | customer supporthelp articles+4 | Leslie O'Flahavan | E-WRITE | — | customer supporthelp docs+3 | — | 53m 47s | |
| 5/12/26 |  How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios✨ | customer supportvalue communication+3 | Andrew "Coach" Rios | CiscoFitbit+1 | — | customer supportsupport teams+3 | — | 1h 00m 20s | |
| 4/14/26 |  Practical Uses of AI in Customer Support with Craig Stoss✨ | AI in customer supportsupport workflow+3 | Craig Stoss | Kodif | — | AIcustomer support+5 | — | 50m 09s | |
| 3/10/26 |  Using Psychology to Thrive in Customer Support with Melody Wilding✨ | customer supportpsychology+4 | Melody Wilding | Psychology at Work | — | customer supportpsychology+4 | — | 51m 52s | |
| 2/10/26 |  Creating a Healthy Mindset in Customer Support with Sarah Caminiti✨ | customer supportmindset+3 | Sarah Caminiti | — | — | customer supportmindset+3 | — | 59m 24s | |
| 1/13/26 | Finding Excellent Customer Support Agents in Unlikely Places✨ | customer supportteam building+3 | — | Buzzsprout | — | customer support agentssupport team+3 | — | 41m 26s | |
| 12/9/25 |  How Intentional Gifting Creates Loyal Customers with Sarah Betts✨ | customer experiencegift giving+3 | Sarah Betts | Vizit | — | intentional giftingcustomer loyalty+3 | — | 42m 06s | |
| 11/11/25 |  Turning Customers into Superfans with Brittany Hodak✨ | customer experiencebrand advocacy+3 | Brittany Hodak | — | — | superfanscustomer apathy+3 | — | 1h 06m 49s | |
| 10/14/25 | The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences✨ | customer supportburnout+4 | — | Buzzsprout | — | customer supportburnout+5 | — | 42m 40s | |
| 9/9/25 |  Remote Support Team Management with Erica Clayton✨ | remote team managementcustomer support+4 | Erica Clayton | Sunshine CXThe Culture Map | — | remote supportcustomer experience+4 | — | 55m 37s | |
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| 8/12/25 | Live Demos, Orientations, and Reducing Support Tickets Through Customer Education✨ | customer educationlive demos+3 | Cara Pacetti | Buzzsprout | — | customer supportpodcasting+3 | — | 48m 03s | |
| 7/8/25 |  The Role of AI in Customer Support with Conor Pendergrast✨ | AI in customer supporthuman touch+4 | Conor Pendergrast | Buzzsprout | — | AIcustomer support+5 | — | 43m 36s | |
| 6/10/25 |  Journey Mapping the Customer's Experience with Stacy Sherman | Send us Fan Mail Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful? In this episode, Priscilla welcomes Doing CX Right host and customer experience expert Stacy Sherman to demystify the practice of customer journey mapping. With 25+ years of experience building connections between people and brands, Stacy breaks down how to go beyond support tickets and start crafting every phase o... | 40m 58s | ||||||
| 5/13/25 |  Balancing Inbox Coverage and Support Projects with Chase Clemons | Send us Fan Mail We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support coverage, build new initiatives, and avoid burnout while still delivering exceptional customer service. In this episode, you’ll learn how 37signals structures their support team to thrive in both reactive and proactive work. Discover how they balance daily inbox demands with meaningful project wo... | 57m 34s | ||||||
| 4/8/25 |  How to Build and Maintain an Effective Knowledge Base with Mat Patterson | Send us Fan Mail A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading a larger team, this episode is packed with practical advice you can put to work today! Mentioned in this episode: The Supportive Podcast & Bl... | 46m 22s | ||||||
| 3/11/25 | Communicating Effectively with Developers and Tech Support | Send us Fan Mail We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experience. In this episode, you’ll learn how strong communication between customer support and product development fosters better teamwork, ensuring support teams stay informed and confident when changes roll out. Discover strategies for imp... | 1h 04m 44s | ||||||
| 2/11/25 | 5 Easy Ways to Instantly Improve Your Customer Service in 2025 | Send us Fan Mail Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to improve your customer service—no expensive tools or complex workflows required! Tips for leveling up your customer service: 1. Humanize Your Emails – Treat customers like real people, not ticket numbers. A little personalization goes a long way! 2. Shift Your Mindset on Problem-Solving – See ... | 40m 34s | ||||||
| 12/24/24 | Lessons from 20 Episodes of Happy to Help | Send us Fan Mail As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, and Suneet Bhatt. These experts shared their wisdom on leading with kindness, addressing feedback constructively, and fostering a sense of community and team support. We'll be returning in February 2025 for season two! Your suggestions for future topics or guests are welco... | 14m 28s | ||||||
| 12/10/24 |  Cultivating a Healthy Support Team with Suneet Bhatt | Send us Fan Mail In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt, a leadership expert dedicated to helping people and organizations reach their full potential. Suneet shares actionable insights from his “Happy, Proud, Not Yet Satisfied” workshop, offering powerful strategies for preventing burnout, encouraging personal growth, and empowering customer s... | 47m 49s | ||||||
| 11/26/24 |  How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson | Send us Fan Mail In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest Kristi Ernst Thompson, Senior Technical Support Specialist at Help Scout, joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction. Whether you’re part of a small star... | 41m 15s | ||||||
| 11/12/24 | Crisis Management Tips for Customer Success Teams | Send us Fan Mail In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team faces. Join us as we share real-life lessons from Buzzsprout’s 2021 DDoS attack, where our team went into overdrive to keep customers informed and reassured. We’ll cover essential strategies for crisis management, including how to co... | 52m 56s | ||||||
| 10/29/24 | Customer Support Strategies for a Stress-Free Holiday Season | Send us Fan Mail As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate! From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays and how you can apply similar strategies to your team. We hope these insights help you navigate holiday coverage without sacrificing you... | 48m 44s | ||||||
| 10/15/24 | Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas | Send us Fan Mail At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and customer satisfaction. In this episode, Priscilla and Jordan are joined by Kate Chupp to unpack key takeaways from the conference: real-world talks, case studies, and keynotes from CX leaders; the surprising role of AI-powered and AI-driven tools in customer success, customer engagement, and contact center innovation; and why community-led learni... | 48m 27s | ||||||
| 10/1/24 | How to Write Remarkable Emails for Customer Support | Send us Fan Mail We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be effectively conveyed through written communication, and offer practical, actionable strategies for sharpening your writing skills. If you haven't already listened to them, we recommend going back and listening to our episodes about... | 44m 46s | ||||||
| 9/17/24 |  Strategies for Understanding and Implementing Customer Feedback with Chase Clemons | Send us Fan Mail We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and... | 51m 02s | ||||||
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