Regence uses innovation and compassion to improve the member experience

About this episode

Charity Duckett discusses Regence's efforts to enhance member interactions through the creation of a Member Experience Office.

Charity Duckett, director of member experience and engagement at Regence, talks about how Regence created a Member Experience Office to improve how our members interact with us and get their health care needs met in an increasingly complicated marketplace.

People in this episode

Guest: Charity Duckett

Topics covered

• member experience
• health care
• innovation
• engagement
• compassion

Keywords

• member experience
• health care needs
• innovation
• Regence
• engagement

Mentioned in this episode

Organizations: Regence

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