Hospitality Leadership Podcast - Restaurant and Hotel Leadership.
by Andy Jones
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Est. Listeners
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- Per-Episode Audience
Est. listeners per new episode within ~30 days
1 - 1,000 - Monthly Reach
Unique listeners across all episodes (30 days)
1 - 5,000 - Active Followers
Loyal subscribers who consistently listen
501 - 5,000
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
Recent episodes
How to Be An Exceptional Hospitality Leader, with Adam Lamb
Apr 4, 2024
Unknown duration
Manifest: How to Lead As A Manager In The Middle.
Mar 22, 2024
Unknown duration
How To Accelerate Culture Change In Your Hotel or Restaurant.
Mar 14, 2024
Unknown duration
Elevating the Fast Casual Restaurant Experience with Troy Hooper of Pepper Lunch
Mar 6, 2024
Unknown duration
How to Effectively Over-Communicate with your Restaurant or Hotel Workforce.
Mar 1, 2024
Unknown duration
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 4/4/24 | How to Be An Exceptional Hospitality Leader, with Adam Lamb | In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success. | — | ||||||
| 3/22/24 | Manifest: How to Lead As A Manager In The Middle. | Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.What challenges are you facing in middle management? If you need some advice, don't hesitate to contact me at andy@thecafehustle.com. I'm always happy to help out!Don't forget to connect with me over on Linkedin. Connect with me HERE! | — | ||||||
| 3/14/24 | How To Accelerate Culture Change In Your Hotel or Restaurant. | This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation.We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward. Dive in to unlock the key to a thriving hospitality environment! | — | ||||||
| 3/6/24 | Elevating the Fast Casual Restaurant Experience with Troy Hooper of Pepper Lunch | In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth. 02:10 Troy Hooper's Journey in the Hospitality Industry04:13 The Birth and Growth of Pepper Lunch06:04 The Unique Value Proposition of Pepper Lunch11:36 The Strategy for Growth and Expansion17:25 Maintaining Brand Identity and Culture21:20 Challenges and Learnings in Leading Pepper Lunch24:12 Embracing the Brand's Legacy25:13 The Art of Selling and Passion26:13 Authenticity and Franchise Partnerships29:19 The Ideal Franchisee for Pepper Lunch32:14 The Unique Appeal of Pepper Lunch38:26 The Future Vision for Pepper Lunch40:51 Book Recommendations for Success43:47 Closing Remarks and Contact Information | — | ||||||
| 3/1/24 | How to Effectively Over-Communicate with your Restaurant or Hotel Workforce. | Communication in the world is lacking - generally. So, it is no wonder we struggle to lead our people in the restaurant or hospitality industry.That is why you must consider over-communicating with your people to get the best results as a team.In this episode, I take a look at what over-communication is and how it can help you. I also look at how you can avoid the pitfalls of too much information. Listen now!WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. | — | ||||||
| 2/28/24 | Mastering Communication In Your Hospitality Business | In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry. I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication. I also share practical advice on conducting meaningful meetings and maintaining a regular communication schedule to avoid misinformation and rumours.Remember, if you would like our Communciation Framework PDF or would like to explore our coaching opportunity, drop me an email to andy@thecafehustle.com 00:00 Introduction to the Importance of Communication in Leadership01:04 The Misconception of Less Communication is Better01:31 Promotion of Annual Coaching Program03:21 The Importance of Proactive Communication05:08 The Role of Weekly Group Meetings in Communication07:30 The Power of One-on-One Meetings09:12 The Impact of Daily Huddles and Digital Channels11:11 The Importance of Agendas and Consistent Meeting Schedules12:31 Conclusion and Offer of Communication Framework | — | ||||||
| 2/26/24 | Maximising The Social Impact of Your Restaurant or Hospitality Business | We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram | — | ||||||
| 2/22/24 | Gamify Your Leadership with Liam Jones from Pilla | In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency. Find out more about the management model here. | — | ||||||
| 2/20/24 | Embracing Vulnerability to Maximise Your Leadership Potential. | Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members. I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress. I also give you some practical advice on how to show your vulnerable side, such as sharing personal experiences and openly discussing challenges, along with emphasising on the importance of active listening. We cover🔑Vulnerability in Leadership🔑Understanding the Importance of Vulnerability 🔑The Role of Vulnerability in Building Trust🔑Vulnerability and Innovation🔑Vulnerability in Decision Making🔑Vulnerability and Personal Growth🔑Practical Steps to Embrace Vulnerability🔑Creating a Resilient Team Culture through Vulnerability🔑The Power of Vulnerability in Shaping Organisational Culture🔑The Transformative Power of Vulnerability | — | ||||||
| 2/16/24 | How To Use Data And Metrics In Your Restaurant With Derek Smith of Canopy Metrics | If you operate a coffee shop, restaurant or hotel, you are now in an era where you have the possibility of collecting so much data.But the real question is - are you using it properly?Derek Smith of Canopy Metrics joins me on this week's episode of the podcast to talk about the possibilities and how data can transform how you operate your business.Don't Miss out on our 4-week leadership boot camp, Leadership Launchpad.Reserve Your Space on Leadership Launchpad NOW!--------If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
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| 2/7/24 | How AI Can Transform Your Hospitality Business, with Matt Wampler of ClearCOGS | Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector. From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry. Matt highlights the advantages of AI's analytical strengths in reducing food waste, improving inventory management, and transitioning businesses from reactivity to proactivity. He underscores the need to be authentic in leadership roles and the benefits of using AI to handle tedious tasks, allowing businesses to focus on creating magical customer experiences. Despite the differences in every restaurant, this conversation explores how AI can help systemise operations to be smoother and more efficient.Find out more about the Leadership Support Package that will transform leadership development and support in your business.Connect with Andy on LinkedInLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 2/7/24 | Transforming Restaurants with Alex Mumford | This episode delves into an enlightening conversation with Alex Munford, an experienced assistant restaurant manager and writer of The Hospitality Folks on Linkedin. Our conversation covers various topics centred on hospitality and leadership like the essence of business and team values, effective methods for team and business growth, and navigating through roles and responsibilities in hotels and restaurants. We also talk about the importance of building a positive work culture and the role lifelong learning plays in the trajectory of your career progression. Discussing his journey in the hospitality industry, Alex shares valuable insights and lessons learnt from his experiences. We cover; Investing in Teams Learning from Experiences Balancing Life and Work Role and Contributions Creating a Positive Culture Developing People And much more.If you are looking for an experienced Executive Leadership and Mindset Coach, have a chat with Andy who can help you and your business grow throughhe power of your people. Book a chat today! | — | ||||||
| 1/26/24 | Navigating Food Safety in the Hospitality Industry with Natalie Stanton | In this episode of the Hospitality Leadership Podcast, Andy talks with Natalie Stanton, a Chartered Environmental Health Officer, about the role of food hygiene in your hotel or restaurant.Natalie discusses the importance of food safety management systems and how a positive attitude towards these systems plays a crucial role in a company's success.We also talk about some of the most common mistakes businesses make when it comes to food safety, and Natalie shares her passion for helping food businesses succeed safely.Throughout the discussion, the importance of having proper food safety practices is highlighted, not just from a legal standpoint, but also as a crucial part of providing an ideal customer experience.00:00 Opening03:58 The Consequences of Poor Food Safety05:40 Understanding Food Hygiene Ratings08:26 The Role of Training in Food Safety10:12 The Importance of Consistent Food Safety Practices16:43 Improving Food Safety in Your Business21:16 The Impact of Leadership on Food Safety Compliance23:14 The Importance of Regular Food Safety Audits25:14 The Role of Passion in Food Safety29:57 The Importance of Measuring Food Safety Performance38:42 The Most Common Food Safety Mistakes45:08 Conclusion and Contact InformationLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 1/16/24 | Coaching & Leadership in Hospitality with Lisa Robyn Wood | In this episode, I have an insightful conversation with Lisa Robyn Wood, who is a fellow leadership coach with experience in both the energy and hospitality industries and the founder of Grip Coaching.Lisa shares her passion for coaching and middle management as well as perspectives and experience of effective leadership, the importance of personal development, and how coaching practices can be used to enhance overall organizational performance.Lisa also highlights the importance of knowing yourself, setting priorities, establishing boundaries and creating space for thinking within any organisation.We discuss;Role of Middle ManagementImportance of Personal DevelopmentPower of CoachingLeadership in PracticeTips for Self-ManagementBenefits of Coaching for OrganisationsRight now, Andy has only two slots open for his bi-weekly coaching program. If you are interested in exploring what coaching can do for you, drop him an email at andy@thecafehustle.com Learn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 1/8/24 | MondayManifest: Attracting People to Hospitality with Scot Turner | Explore the challenges and solutions for attracting, engaging and retaining talent in hotels and restaurants with our MondayManifest with Scot Turner.Don't miss out on some huge guests coming soon on the podcast - Subscribe today.Learn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 1/3/24 | Innovate Your Leadership in 2024 | Leadership is everything to any business - but hotels and restaurants have to go about it differently to other sectors.But why does the training and development of leaders in hospitality continue down the same route as other businesses?It's different - so make sure you are innovating how you lead to bring you the results you and your business deserve in 2024.PartnersTrainual is the best solution to producing a business playbook for your business. Check it out here at https://thecafehustle.com/trainualSubscribe to the podcast here: Apple / SpotifyLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 12/22/23 | The Key To Authentic Leadership | We talk about it a lot, but what does it take to be an authentic leader?It is one of the best ways to connect and build trust with your people but why do leaders find it so hard to embrace?Join me in this episode where I chat about the first step in embracing authenticity and vulnerability - and why it's so important.Connect with me on LinkedIn over at https://www.linkedin.com/in/andyjonesmihi/Learn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 12/15/23 | How To Adapt Your Training to Your Hospitality People | For too long, our people in hospitality have been subject to generic training courses and modules that has let most people down.In todays industry, whether a hotel, restaurant or coffee shop, adapting your training approach can really help your people and your business grow stronger.I would love to know how you are adapting your business training to meet the needs of your people - drop me an email.Learn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 12/8/23 | How To Lead Your Hotel or Restaurant Effectively | So we have learnt how to lead ourselves and our people better, but now we need to pull it all together.If we have covered how to lead people in our people leadership episode, organisational leadership is about how we can lead groups of people.Learn some of the ways in which you can better lead your business in this episode.Check out our episode on how to lead your people better.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 12/7/23 | How to Lead Your People Better and Increase Revenue | The most important part of leadership in your hotel, restaurant or coffee business, is your ability to lead people.There is no way in which we could do it all on our own. That being said, there is only one thing worst than this, and that is leading unhappy people - who seem to work against you.In this episode, I am going to share with you three strategies to improve you people leadership and how that transfers into real revenue generation for your business.Check Out Our Last Epsiode on 3 Strategies to Improve Your Self-Leadership.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 12/2/23 | 3 Ways To Grow Your Self Leadership | When we think about leadership in the hospitality industry, we instantly look at theory and how that impacts on others but we miss out on the most important link in the chain of your restaurant or hotel?You!Self-leadership is fundamental to your ability to lead and influence your people. Today I share 3 strategies to help you improve your self-leadership that will help grow the abilities of your team and your business.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 11/27/23 | Exploring Order Pickup Lockers with Ashley McNamara of Apex Order Solutions. | In this epsiode, I am joined by Ashley McNamara of Apex Order Solutions where we explore the use of order lockers to increase the convenience for your customers.We look at the impact of the technology on the delivery of hospitality, the wider benefits of order lockers and how we can successfully integrate technology to complement the human interaction. Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 11/24/23 | Simplifying Leadership In Your Hotel, Restaurant or Coffee Shop | Leadership isn't difficult in a hotel, restaurant or coffee shop - that doesn't mean it isn't complex.In today's episode, I share how you can view leadership in a new light - a simpler light - that will transform how you see the future leader in you.Once you simplify what leadership really is, it becomes much less difficult - and your life becomes infinitely easier.Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 11/17/23 | Levelling Up Your Leadership With Specialist Coaching | Join me as I share how a specialist hospitality leadership coach can transform how you lead your hospitality business.Whether you are a coffee shop, restaurant or hotel, a hospitality leadership coach can bring massive benefits to how you guide your business towards success.Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
| 11/10/23 | How To Transform Your Hospitality Business | Join us on this episode, where I share one way we help transform hospitality businesses' performance and how that can work for you.If you want to explore what coaching could do for you and your business, head here: https://thecafehustle.com/leadershipclarityJoin me on Linkedin.Learn more about your ad choices. Visit megaphone.fm/adchoices | — | ||||||
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6 placements across 6 markets.
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6 placements across 6 markets.