In conversation with coeo UK

From our latest event, Elevating Collections 2025, watch Stephen Lubbock, Director of Technology at coeo UK, explore how AI is transforming customer interactions in collections, focusing on segmentation, communication, and resolution. This session provides a practical look at AI-driven tools in action, with live demonstrations showcasing vulnerability detection, engagement quality analysis, and personalised customer journeys. Building on coeo UK’s commitment to innovation, Stephen shares real-world insights into how AI enhances decision-making and improves customer outcomes, giving attendees a deeper understanding of how technology can drive efficiency and better results in collections.

From our latest event, Elevating Collections 2025, watch Paul Heywood, Chief Data and Analytics Officer at Equifax UK delve into the vital topic of economics in collections, providing a comprehensive view of the consumer finance landscape. Drawing on his extensive expertise, Paul talks on the wider macro environment of consumer finance, trends from last year and what we expect to see for the year ahead. Building on the impactful sessions led by Dennis Sanford-Casey at previous events, Paul continued to showcase how Equifax’s data can empower businesses to better understand consumer behaviour and navigate arrears trends across markets.

From our latest event, 'Shaping the Future of Collections', hear from expert guest panellists: Sam Challenger, Sheraz Afzal, Tony Gunderson and Angela Woolham as they explore the big questions facing the collections industry right now.

From our latest event, 'Shaping the Future of Collections', hear from expert guest panellists: Sam Challenger, Sheraz Afzal, Tony Gunderson and Angela Woolham as they explore the big questions facing the collections industry right now.

Kicking off the coeo Group podcast series with a bang. In this episode, we talk to none other than Jan Hansson, Vice President of Collections at Klarna! Joining from coeo is Elias Reitter. They talk about Klarna's success, the current challenges in the BNPL market and, of course, about true customer centricity at both companies. We can't thank everybody enough for these super exciting insights and hope you enjoy the great podcast production.

From our latest event, 'Shaping the Future of Collections', hear from expert guest panellists: Sam Challenger, Sheraz Afzal, Tony Gunderson and Angela Woolham as they explore the big questions facing the collections industry right now.

Listen to 'The Big Questions' from our inaugural event, 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry. The Big Questions Panel: Gary Grey, Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston, Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson, 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching, Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires, Business Development Director at CRS

Listen to 'The Big Questions' from our inaugural event, 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry. The Big Questions Panel: Gary Grey, Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston, Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson, 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching, Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires, Business Development Director at CRS