In the Hot Seat

Financial fraud is a full-blown epidemic. Geoff White, Investigative Journalist and Author of Rinsed jumps in the hot seat to explain the current landscape, what the future might look like, and how getting back to the basics of employee engagement might be the best defense companies have against fraudsters. Key Takeaways. [0:0] Denise Johansson puts Geoff White, Investigative Journalist and Author of Rinsed, in the hot seat. [2:24] Social media feeds are feeding the fraud epidemic while a cashless society removes friction for laundering and money routing. [4:53] Geoff explains how the layered world of money laundering has evolved with technologies and into unexpected sectors like gaming. [7:28] How North Korean money heists led Geoff to write Rinse. [9:35] The most astonishingly strange theft Geoff knows about, from billion-dollar salamander video games to totalitarian regimes laundering hundreds of millions of hot crypto. [13:47] Is 5 years too much or too little for financial crimes? [14:57] Geoff explains who AI is currently benefiting most and why AI battling AI won't necessarily come to pass. [17:26] How defenders can keep the AI advantage over time through auditing. [19:51] The current state of action for individual defrauded customers needs to be more cohesive and encouraging both for customers and law enforcement. [23:26] Social media platforms and the dilution of responsibility. [26:06] Geoff's 1-2-3 advice for fintechs looking to increase their fraud detection. [28:11] Back to the basics: Phishing messages. The future of fraud control is awareness and employee engagement! [29:23] How an employee looking for a new job costs a company 625 million dollars. [32:11] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest Geoff White, Investigative Journalist and Author of Rinsed: From Cartels to Crypto: How the Tech Industry Washes Money for the World's Deadliest Crooks. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Rinsed Enfuce Guest Quotes (edited). We are now increasingly in a cashless society. That gives more digital routes for stealing people's money or conning them out of it. — Geoff White, Rinsed, InTheHotSeat The public thinks that video games and Bitcoin are not real money. But actually, it is still worth millions and millions of pounds if you can transfer it into usable money. — Geoff White, Rinsed, InTheHotSeat Many people think that cybercriminals are just geniuses: A few lines of code and that's it, your money's gone! Computer hackers are very good at breaking into banks, but what they're not so good at is once they've got in: Taking the money out, washing it, and hiding the traces. — Geoff White, Rinsed, InTheHotSeat Hackers are very good at code, malware, phishing, social engineering, and working out how your servers work. But to transfer the money, you need to know about Swift, IBANs, and MoneyMule accounts. — Geoff White, Rinsed, InTheHotSeat Transferring out the 625 million dollars, in the form of crypto, took one minute 55 seconds. Fastest crime ever, hands down. — Geoff White, Rinsed, InTheHotSeat You have this bizarre situation where there is a video game involving salamanders, half a billion stolen by the most dangerous regime in the world and the crypto and tech community prosecuting the U.S. government when they take action against it! — Geoff White, Rinsed, InTheHotSea Do I have to build an AI system to defraud you? No. What I need to know are the parameters that your AI is sticking to and work around those. I don't have to build my own AI to get around yours. — Geoff White, Rinsed, InTheHotSeat Where there's lots of money sloshing about with lots of values going down, international trade, and lack of regulation, that's where you'll find the money launderers. And cryptocurrency, video gaming, and NFTs. — Geoff White, Rinsed, InTheHotSeat Denise Quotes (edited). The fraud epidemic is being driven by advances in AI, cryptocurrency, and scamming techniques that are leaving even the most trained detectives scratching their heads. — Denise Johansson, InTheHotSeat For the experts in money laundering and cybercrime, the world they work in is getting more and more interesting, if not more and more disturbing. — Denise Johansson, InTheHotSeat When it comes to fraud detection, we've been talking more about how to detect false positives, but it might be time to identify the false negatives and understand why they went through. — Denise Johansson, InTheHotSeat

Disrupt the status quo and give power to the people! Felipe Hillard from the Bank of London, jumps in the hot seat to tackle the notion of control (and why sharing is a good thing), how inclusivity helps align payment solutions with customer needs, why choosing value over profit puts you squarely in the eye of the finance revolution, and why honing your purpose and focus in the fintech space can save you from going extinct. Key Takeaways. [0:0] Denise Johansson puts Felipe Hillard, Chief Client Officer at the Bank of London, in the hot seat. [2:01] The historical context and current geopolitical aspects of the UK's powerhouse status in fintech and banking. [4:53] Felipe shares how the Bank of London, and Enfuce are focusing on giving power to the people. [6:06] Felipe shares what difficult (and scary) thing financial organisations need to give up to be part of the citizen-focused financial revolution. [7:39] Being purpose-built isn't baked-in only at inception, Felipe explains how your purpose can be nourished by enabling your customer's purposes and disrupting the status quo. [10:37] Innovation can be painful! Making it part of your culture from the get-go can make it less so. [13:36] Culture is a tricky thing, about rhythms and rituals, how teams function together and come together. [17:21] Felipe talks about how to manage sharing control to extend agency to the margins and reframes the discussion away from philanthropy. [18:56] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest Felipe Hillard, Chief Client Officer at the Bank of London, disrupting the fundamentals of banking while prioritising depositor money preservation and market stability. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Bank of London Enfuce Guest Quotes (edited). With the Brexit vote, the UK just can't take access to outside markets for granted anymore, there's a need to innovate. — Felipe Hillard, Bank of London, InTheHotSeat Citizen-focused finance means being willing to give up a degree of control, which means a very awkward moment for organisations that are used to having control, giving a piece of it up. — Felipe Hillard, Bank of London, InTheHotSeat Culture comes down to how decisions are made and how decisions are communicated. — Felipe Hillard, Bank of London, InTheHotSeat If innovation is baked in from the start, it won't be as painful, but it will always be painful. — Felipe Hillard, Bank of London, InTheHotSeat Denise Quotes (edited). We live in an almost cashless society, except for marginalised communities that can't access digital payments. We decided there must be a better way and today, more funds are being delivered through cards, through Enfuce. — Denise Johansson, InTheHotSeat In the UK, a place built on tradition and legacy institutions, the banking revolution is driven by purpose-built, citizen-focused fintechs and banks. — Denise Johansson, InTheHotSeat Being purpose-driven is finding a niche where you can make a change, and where you can tackle real challenges. Don't invent challenges, there are enough real ones out there! Find out what they are and how you can add value. Find your purpose, and then weigh all your decisions against that purpose. — Denise Johansson, InTheHotSeat We need to rebuild how banks make decisions and how the operations work so that we can serve the clients that we want to serve. — Denise Johansson, InTheHotSeat

Strong safety nets and early-age encouragement build fearless innovators. Love Dager and Lana Brandorne of Stockholm Fintech jump in the hot seat to talk about where Nordic innovation is today and where it is going. Fintech isn't dead! Long live fintech! Key Takeaways. [0:0] Denise Johansson puts Love Dager, CEO and co-founder of Stockholm Fintech, and Lana Brandorne co-founder of Stockholm Fintech, in the hot seat. [3:37] Nordic tech is hot! Lana and Love talk about why that is and the factors that drive innovation from the north. [6:06] The world looks to Nordic countries for innovation, but some legacy systems have to catch up. [8:55] Embedded everything! Denise, Love, and Lana discuss hot trends. [11:01] Flat hierarchies, sandboxing, and sibling-like relationships between Nordic countries drive healthy collaboration and competition in the fintech ecosystem. [14:52] Want to replicate Nordic success? Move your startup to the Nordics! [18:49] Long live Fintech! Lana and Love talk about upcoming movements in fintech and why it's just getting started, from better investment opportunities to available talent. [22:57] Love and Lana discuss what to watch for in the coming years, from embedded, B2B, AI — with less hype! to increased demand in cyber-security. [24:27] The AI revolution may have been over-hyped in terms of immediate impact, Love and Lana share examples of how it's making a difference today. [28:02] Lana and Love share their closing thoughts on Nordic innovation in these challenging times. [29:06] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest Love Dager, CEO and co-founder of Stockholm Fintech, co-founder and COO of Hack for Earth, and founder of Outside Minds, driving innovation and creativity using modern methodology. Guest Lana Brandorne formerly at Mastercard, co-founder of Stockholm Fintech, advancing the fintech landscape through community collaboration, and knowledge sharing. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Stockholm Fintech Hack for Earth Outside Minds Enfuce Guest Quotes (edited). "Embedded everything" is a mega trend we've seen for a couple of years, but it's definitely ramping up. — Love Dager, Stockholm Fintech, Hack for Earth, Outside Minds, InTheHotSeat A shared sameness makes us good at collaborating in Nordic countries, we are like siblings who want to be the best. It creates an ecosystem of friendly players competing to create innovation and synergies. — Love Dager, Stockholm Fintech, Hack for Earth, Outside Minds, InTheHotSeat Nordic innovation comes from a combination of having the potential to go big and go global, but testing it out in our safe backyard. — Love Dager, Stockholm Fintech, Hack for Earth, Outside Minds, InTheHotSeat It's not a bad time for all fintechs. There are a lot of quality investments being done: more quality over quantity. If you have a good fintech and you have products and customers, it's not that hard to raise money. — Love Dager, Stockholm Fintech, Hack for Earth, Outside Minds, InTheHotSeat For many startups, it's about pushing through these hard times. So maybe look into alternative financing if you're running low on cash and use AI tools to try to be more efficient. — Love Dager, Stockholm Fintech, Hack for Earth, Outside Minds, InTheHotSeat We are very digital in Nordic countries. It's such a natural thing to build companies, we even ask our teenagers to start companies, to think about solutions. And we have the safety net to do so. — Lana Brandorne, Stockholm Fintech, InTheHotSeat Hierarchies here are flat. Any idea is welcome, whether it is your first day at an entry-level job, if you have a good idea senior management often listens and it fosters a lot of innovation. — Lana Brandorne, Stockholm Fintech, InTheHotSeat As someone coming into the Nordic market, you need to be aware that your reputation will precede you. You do not have room for mistakes in this market because people will remember. — Lana Brandorne, Stockholm Fintech, InTheHotSeat Fintech is definitely not dead. The people who don't truly understand the space are exiting it because there's no longer hype, but it's far from dead. If anything, we're in many areas just getting started. — Lana Brandorne, Stockholm Fintech, InTheHotSeat Denise Quotes (edited). Globally, they see us as the Nordic countries, we are bundled in together. But then when you are in the Nordics, then we are Swedes, we are Finns, we are Danes. — Denise Johansson, InTheHotSeat Since day one at Enfuce that we have had the zero asshole policy. — Denise Johansson, InTheHotSeat You can't fail. Everything won't necessarily become a success, but you will always learn from everything you do in life. If you calculate risk and start being afraid of what might happen you will never move forward. — Denise Johansson, InTheHotSeat As the CEO of a flat organisation it's a huge relief to feel that trust from the employees, and I can trust that innovation, ideas, and improvements will make their way to me. — Denise Johansson, InTheHotSeat

What is up with the glass ceiling? Charlotte Hogg of Visa joins Denise Johansson to chip away at the obstacles holding future diverse leaders back. They discuss the responsibilities of current leaders, the fundamental difference between targets and quotas, and why pushing for diversity sets you up for success in an increasingly diverse world. Key Takeaways. [0:00] Denise Johansson puts Charlotte Hogg, Executive Vice-President and Chief Executive Officer for Visa's European operations, in the hot seat. [4:53] Charlotte shares how her path winded over the years and how both luck and seizing opportunities shaped her career. [6:30] Believing in luck as a way to ground yourself, Charlotte also touches on the role of fearlessness in success. [8:07] Reframing women's struggle as a list of spectacular accomplishments is important in staying positive while knowing that challenges still exist for future generations. [10:02] Charlotte talks about the principle of responsibility when it comes to ensuring future opportunities and the need to project a less-than-perfect image. [11:40] Diversity in the future will need us to provide role models of every kind. [12:32] Charlotte shares how she helps break out of historical patterns and foster innovation and why celebrating accomplishments is critical to building culture. [15:29] Balancing caring and commercial. [17:29] Being a female CEO calls more applicants to the table and fosters a greater number of women in leadership roles. [18:12] Charlotte shares 4 tips for male-dominated companies looking to diversify. [20:15] Denise shares her experience in increasing diversity. [21:42] The future is diverse! [22:28] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest Charlotte Hogg, Executive Vice-President and Chief Executive Officer, Europe, Visa, Helping people and businesses in our markets to prosper in a global economy. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Visa Enfuce Guest Quotes Women who are juggling family and career and not always getting it right are better role models than someone exuding perfection the whole time. There is a responsibility to be less than perfect. — Charlotte Hogg, Visa, InTheHotSeat I've had the downs and ups. The downs can be incredibly helpful and liberating in terms of how you think to lead. — Charlotte Hogg, Visa, InTheHotSeat There is less of a glass ceiling, to be honest. But we still need to play it forward for the next generation, to lift whatever burden there might be or whatever biases might still exist. — Charlotte Hogg, Visa, InTheHotSeat Targets at every level of organization help you broaden your mind when you decide who the next appointment should be. To look for a broader definition of good than perhaps you've historically done. — Charlotte Hogg, Visa, InTheHotSeat When people get to know a diverse leadership team, they feel welcomed, they feel included, and they feel like it's a place they want to be part of. — Charlotte Hogg, Visa, InTheHotSeat Denise Quotes (edited). How you look will influence your voice and that will influence how the other person will receive what you say. — Denise Johansson, InTheHotSeat When it comes to the glass ceiling, we've come a long way, but we shouldn't get lazy. — Denise Johansson, InTheHotSeat Role models in all shapes and colours are needed. Women are just one part of it, there are other minorities in the industry, and making sure we have role models for everyone is important. — Denise Johansson, InTheHotSeat To build a long-term company, a sustainable company, everyone needs to embrace the same kinds of values and believe in them collectively, no matter who you have around the table. — Denise Johansson, InTheHotSeat When it comes to "caring" or "commercial" it's not either/or. You can be very value-driven but also do great business, grow, and exceed targets. — Denise Johansson, InTheHotSeat When hiring someone, use targets "I want as many women as men on the long and the shortlist.", "I want as many interviews for each." It's going to be a struggle for your team to find those candidates, they'll have to look harder. — Denise Johansson, InTheHotSeat

90% of startups fail, but in the 10% that don't, the XXX factor is there. Ricardo Ribelles of Mambu and Wesley van Daijken of Shuttel talk courage, innovation and collaboration. They share their thoughts on what exactly makes or breaks great ideas (people and process!), which quality is paramount to ensure long term success and what bold leadership actually looks like in growing companies. Key Takeaways. [0:00] Denise Johansson puts Ricardo Ribelles, Director of Partnerships Development at Mambu, and Wesley van Daijken, Director Shuttel B.V. at Shuttel, in the hot seat. [2:28] Is one of the triple X's more important than the next? [5:21] Good execution trumps good ideas, but starting small and staying nimble is key. [6:15] Ideas are a dime a dozen, it's all about the people that make or break them. [8:32] From startup to scaleup, Wesley talks about maturing as an organisation. [9:22] Ricardo offers what the foundation of collaboration is. [12:22] Wesley explains cross-section innovation and success as Shuttel is growing. [14:35] Success for Mambu is inclusive, Ricardo explains. [17:05] Leadership, trust, and culture are deeply intertwined and when all three aim in the same direction, you can expect results. [20:58] Wesley and Ricardo share thoughts on what the near future holds for their respective companies. [23:46] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest Ricardo Ribelles, Director Partnerships Development, Mambu, bringing banking and financial services technology into the digital-first world and making it accessible for all. Guest Wesley van Daijken, Director Shuttel B.V., Shuttel, revolutionizing the mobility sector, making tomorrow's mobility cleaner, more sustainable, and smarter. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges and extend financial inclusion. Links. Enfuce Mambu Shuttel Guest Quotes. The beauty lies in ruthless execution, methodology, the step by step rather than the idea. I think better execution beats a great idea. — Ricardo Ribelles, Mambu, InTheHotSeat Collaboration needs transparency, it needs honesty. It needs to be able to say no. — Ricardo Ribelles, Mambu, InTheHotSeat Every leader in the company has to feel the company purpose as their own and really link what to what they're doing on a day-to-day basis. — Ricardo Ribelles, Mambu, InTheHotSeat Innovation is one of the most important things because the markets are changing very fast, compared to five years ago. — Wesley van Daijken, Shuttel, InTheHotSeat Success is offering the right product for the right clients. — Wesley van Daijken, Shuttel, InTheHotSeat I'm not standing on a stage saying "this is the strategy, this is what we are going to do". No, it's bottom up and top down: we are doing this together. — Wesley van Daijken, Shuttel, InTheHotSeat Denise Quotes. Companies that succeed invest in three key ingredients for success; courage, innovation, and collaboration. — Denise Johansson, InTheHotSeat You will never have all the answers. You won't know exactly what new things are going to look like in one year or two years sometimes. It's about having the courage to actually make a decision, move forward, and trust. — Denise Johansson, InTheHotSeat Collaboration is trust and transparency because within our industry we also need to realize that it's not always going to be happy clappy. — Denise Johansson, InTheHotSeat Setting bold goals is needed to keep the focus on where you are going and not drift apart. — Denise Johansson, InTheHotSeat I need my people to trust me and the decisions I'm making for the business, even though they might not always understand exactly from where I'm coming from, and in return I need to be as transparent as I can. — Denise Johansson, InTheHotSeat Bet on the things that feel right in your gut. You may not know exactly where it'll take you, but if it feels right, it's probably going to be right. And that's the triple X factor. — Denise Johansson, InTheHotSeat

Compliance IS sexy when it's done right! Erik Howell of Flagship Advisory Partners and Donald Riddick of Featurespace discuss rebuilding trust after fintech f#ck ups, what the foundation of compliance done right looks like, how your KYC/KYB can make or break you, and the best way to treat a compliance department to stay lean and nimble. Key Takeaways. [0:00] Denise Johansson puts Donald Riddick, Company Secretary and Chief Legal Officer for Featurespace, and Erik Howell, Partner at Flagship Advisory Partners in the hot seat. [2:17] New standards and new tech are often the start of compliance. PCI DSS anyone? [4:55] Erik offers banks reassurance amidst compliance fuckups with methodical transparency. [6:17] Independent third-party assessments are Donald's fundamental health check to save banks the headache of uncertainty. He also offers that giving everyone time is key. [8:17] OK, compliance IS sexy, Donald. [9:05] Erik offers examples of transparency, and those more at risk of more opaque practices. [9:54] Self-certifiers are more prone to disaster, Donald offers a prime U.S. example. [12:26] With great liability for money laundering comes great KYC/KYB responsibility. [14:18] Erik shares his thoughts on picking your style of vendor. [15:10] Donald talks about dropped deals on the grounds of insufficient KYC/KYB. It is HUGELY important. [17:18] Factors of trust involve your choice of tools. [18:09] Evolving threat vectors mean adaptive processes. Donald talks about how to use machines to complement human weaknesses and vice versa. [19:33] What's your risk tolerance? Realistically, is it bank-level or gaming-level? [22:59] You can do high risk, but do it right. [23:51] Integrating compliance as a partner prevents it from slowing you down. [26:42] Ignoring dirty laundry will only make it worse, the same goes for compliance! Do it now and do it right. [29:00] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest Erik Howell, Partner at Flagship Advisory Partners, a payments & fintech advisory boutique. Guest Donald Riddick, Company Secretary and Chief Legal Officer at Featurespace, a world leader in Enterprise Financial Crime prevention for fraud and Anti-Money Laundering. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Flagship Advisory Partners Featurespace Enfuce Guest Quotes. For a bank, enterprise, or strategic buyer, the tolerance for compliance screw-ups is zero/nil because it's such a latent risk. — Erik Howell, Flagship Advisory Partners, InTheHotSeat Because it links to the money, KYC is hugely critical. That's one of the first things I look at, and there's just no tolerance there if you're looking to buy the company. — Erik Howell, Flagship Advisory Partners, InTheHotSeat If 1% of your portfolio is high-risk gaming pay-in and pay-out, and it's NOT driving value creation, don't do it. — Erik Howell, Flagship Advisory Partners, InTheHotSeat So many suppliers believe they're doing things right and they've certified their own controls but they only exist on paper. — Donald Riddick, Featurespace, InTheHotSeat Some organisations aren't willing to slow down. There's a real danger in looking at acceleration without simultaneously looking at the dirty laundry. — Donald Riddick, Featurespace, InTheHotSeat On the vendor side, the core is that you can have these massive governmental penalties if you get it even a little bit wrong, or even if there's the appearance of getting wrong. — Donald Riddick, Featurespace, InTheHotSeat The value of your company decreases if you don't have sufficient KYC and KYB. — Donald Riddick, Featurespace, InTheHotSeat Whenever humans are involved in processes – we are wonderful as a species but sometimes we get things wrong: you have to reduce that. — Donald Riddick, Featurespace, InTheHotSeat Denise Quotes. There is no room for error when it comes to compliance because you are not only losing trust with that specific customer or vendor but trust for the whole fintech industry. — Denise Johansson, InTheHotSeat It's one thing to have the right tooling and have the capabilities to do things right. But it's never only about tech. — Denise Johansson, InTheHotSeat @Enfuce and @Featurespace recently won the Celent Model Risk Manager Award. We combined our compliance people together with tech to provide a service. — Denise Johansson, InTheHotSeat Partner up with your compliance team, and make them a real part of the business because they are business enablers within your company. — Denise Johansson, InTheHotSeat

From paying for music to morning coffees, embedded transactions power daily life. With Christoffer Malmer we examine where embedded finance can have the biggest strategic impact, how fintechs can build stronger compliance with speed, why banks need to pick up the pace if they want to compete, and how banks and fintech could work with each other. Key Takeaways. [0:00] Denise Johansson puts Christoffer Malmer, Head of SEB Embedded, in the hot seat. [2:02] Earning customer trust has always been a brand thing. [4:08] While the embedded finance sector is still being defined, having a broad suite of products lets you customise customer solutions. [6:09] Finding the product you need is more about properly defining the problem to solve or the outcome desired. [7:13] Embedded finance is in the process of knitting banking into our lives in a more natural way. [8:28] Development and distribution are two areas in which fintech can play an exciting role. [10:40] Compliance doesn't have to make you slow, but with some fintech having had multiple failures in that regard, it does mean having discussions with potential partners. [13:00] Working in partnership with your compliance department will serve your customers, make you more agile, and enable company-wide alignment. [14:22] After having changed music, transportation, and online shopping, the next big revolution may yet be financial services themselves! [17:02] For banks, the transition has been slow. They need to rethink what products they are providing and how they deliver them. [20:25] The future is staggeringly fast. Becoming more agile, learning as you iterate, and having the guts just to start may be the key to future-proof any large organization. [23:50] Christoffer shares his last thoughts on the exciting possibilities embedded finance and BaaS offers. [24:22] Denise signs out and teases the next episode: female founders in fintech. People. Guest Christoffer Malmer, Head of SEB Embedded, an in-house startup dedicated to commercialising BaaS. Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges and extend financial inclusion. Links. Enfuce SEB Embedded SEBx SEB group Guest Quotes. Brands with strong market positions and strong relationships with their customers have earned the trust to say 'Hey, I'm offering you financial service now, but I'm not a bank.' — Christoffer Malmer, SEB Embedded, InTheHotSeat I see embedded payments as part of a subset of embedded finance. — Christoffer Malmer, SEB Embedded, InTheHotSeat Conversations might start somewhere but end up somewhere else. With a broad suite of financial services products at your disposal, you can really tailor the solution that the customer's looking for. — Christoffer Malmer, SEB Embedded, InTheHotSeat Shift the conversation from 'I am buying this particular payment service' to 'What am I trying to solve for? What is the user experience I'm trying to get to?' — Christoffer Malmer, SEB Embedded, InTheHotSeat The strategic shift will be that we are used to doing banking on one side and living our lives on the other: I want to buy a house, I need a bank for my mortgage, or I want to buy a car, and I need to find financing. — Christoffer Malmer, SEB Embedded, InTheHotSeat If you're building a FinTech, I would invest in compliance to make sure that that's part of your DNA. — Christoffer Malmer, SEB Embedded, InTheHotSeat Changes in the new world of finance are happening at an increasing pace and becoming more and more structural and fundamental. — Christoffer Malmer, SEB Embedded, InTheHotSeat When the product becomes all digital, it's software. And when you're providing software, you're building and launching software. As you would know @Enfuce, it's a different business, than providing a financial service. — Christoffer Malmer, SEB Embedded, InTheHotSeat SEB has been around since 1856 and we have owners that think about the next generation as much as they think about the next quarter. — Christoffer Malmer, SEB Embedded, InTheHotSeat We know the work of Clayton Christensen around The Innovator's Dilemma. How do you create disruptive innovation inside an established, successful organisation? It doesn't come naturally. It requires that bet and a bit of guts. — Christoffer Malmer, SEB Embedded, InTheHotSeat Denise Quotes. There is a transformative nature to embedded payments, the kind we might use to buy a coffee or catch a ride to work. Transactions like these are sometimes referred to as "invisible transactions" and they are essential for brands and merchants. — Denise Johansson, InTheHotSeat Banks can't buy from a provider like @Enfuce, they need to build services in-house. They were building Greenfield and wanted us to consult. We've been following those projects and here we are five years later and they haven't been able to launch. — Denise Johansson, InTheHotSeat One thing that the banks almost 100% do right is the compliance piece. And one thing that we have repeatedly seen FinTech failing at is compliance! — Denise Johansson, InTheHotSeat You shouldn't see the compliance department as the blocker within the company like 'Oh! No… here they come again'. You should really partner with them and they should be an integrated part of enabling all the business that you wanna do. — Denise Johansson, InTheHotSeat