Quick Tip: Control the Situation
From Inspector Toolbelt Talk by Ian Robertson
March 18, 2026 · 12 min · Season 6 · Episode 8
About this episode
Ian Robertson shares a practical conflict resolution technique for managing emotions during home inspections.
Someone is going to get emotional during a home inspection. It might be a client who is stressed, an agent who is defensive, a contractor who disagrees, or a family member who wants to argue about a minor detail. When that moment hits, raw logic is not always the best tool. Control is. We start a Quick Tips mini-series with a simple, practical conflict resolution technique: deliberate breathing before you answer. I walk through the exact pattern I use and why it works in the real world, not ...
People in this episode
Host: Ian Robertson
Topics covered
- conflict resolution
- home inspection
- emotional control
- deliberate breathing
- stress management
Keywords
- home inspection
- conflict resolution
- emotional control
- deliberate breathing
- stress
- communication
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