What Makes an Experience Positive in a Regulatory Complaint Management Process? A Qualitative Study

About this episode

David Johnson interviews Lakshmi Bondu about her article on positive experiences in regulatory complaint management.

Host David Johnson interviews Lakshmi Bondu, MDS, MPH, regarding her JMR article What Makes an Experience Positive in a Regulatory Complaint Management Process? A Qualitative Study.

People in this episode

Host: David Johnson

Guest: Lakshmi Bondu Mds Mph

Topics covered

• regulatory complaint management
• qualitative study
• positive experience

Keywords

• regulatory complaints
• management process
• healthcare

Mentioned in this episode

Books & works: What Makes an Experience Positive in a Regulatory Complaint Management Process

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