Why Trust Needs Tension | Nancy Burger on Repairing Relationships That Matter

Why Trust Needs Tension | Nancy Burger on Repairing Relationships That Matter

From Just Press Record by Matt Zeigler

May 12, 2026 · 34 min

About this episode

Matt Zeigler and Nancy Burger discuss the importance of language and repair in building trust and relationships.

In this Oh Snap “Guess What I Saw” episode of Just Press Record, Matt Zeigler brings workplace communication strategist and keynote speaker Nancy Burger back to react to a clip from psychologist Naomi Win on language, repair, and trust. Together, they unpack how the words we use — and the meanings we quietly attach to them — can deepen connection, create misunderstanding, and shape how we lead, work, and show up in our relationships. They dig into why repair matters more than compatibility, how curiosity can beat blame in hard conversations, and what it really means to co-create every relationship you’re in. Nancy shares stories from her non-linear career, including Wall Street, her new keynote “Who Do You Think You Are?”, and how leaders can use vulnerability, accountability, and self-reflection to build durable trust. This special Oh Snap format pulls a prior guest back to watch a clip and see what it reveals about their work in the wild. Naomi Win’s riff on language, apples, and misunderstanding becomes a launchpad for talking about fear, internal narratives, and “garden glove” change — the kind where everyone gets their hands a little dirty in service of growth. In this…

People in this episode

Host: Matt Zeigler

Guest: Nancy Burger

Topics covered

  • trust
  • communication
  • relationships
  • curiosity
  • vulnerability
  • accountability

Keywords

  • trust
  • communication
  • relationships
  • curiosity
  • vulnerability
  • accountability
  • misunderstanding

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