About this episode
Kim Schultz discusses her disappointing experiences with Southwest Airlines and the changes in their customer service.
Everyone knows that I love to go on my adventures and I loved using my Southwest credit card to earn points so I could fly for free.but with all these changesI doubt I'll be flying that often. I do know that I will bepaying more close attention to other Airlines and trying to find the better deal. Southwest Airlines was a leader in the industry about customer service and from what I see they could care less about customers anymore.
People in this episode
Host: Kim Schultz
Topics covered
- airline customer service
- travel experiences
- credit card rewards
- airline comparison
- business travel
Keywords
- Southwest Airlines
- customer service
- travel
- credit card points
- airline deals
Mentioned in this episode
Organizations: Southwest Airlines
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