Laundry Talks By TEXO

Season 2 kicks off with a conversation between host Eric Smith and sales coach and author Walker McKay, diving deep into what effective, modern sales really look like—especially in the textile rental industry. This episode challenges traditional sales mindsets, reframing “no” as a powerful and productive outcome, and emphasizes the importance of transparency, qualifying prospects early, and differentiating through meaningful conversations rather than generic claims. From handling competition, to empowering route service reps to sell confidently, to building a simple, repeatable sales process for family-owned and independent operators, Walker shares practical, actionable insights listeners can apply immediately. It’s an insightful episode packed with real-world sales strategies designed to help business leaders sell smarter, faster, and with far less friction. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/s2-ep1-no-bs-sales-conversation-with-walker-mckay

In episode 9 of Laundry Talks, we're excited to welcome TJ Acerra, the President and Founder of Avail Wealth Group, as our special guest. We'll explore succession planning strategies, employee benefits, and even insurance, for textile rental businesses. This new episode will help you learn more about why is very important for small and mid-sized family-owned businesses to have a forward-looking plan. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies

In Episode 7, we're joined by Joe Ricci, President and CEO of the Textile Rental Services Association (TRSA) to talk about how the Textile Rental Industry continues to grow and evolve. What are the top challenges operators face regarding labor? What are leading companies doing to retain talent? What technologies are changing how textile rental companies interact with their customers? What is TRSA doing to promote the industry? We'll answer these questions and more with Joe Ricci. As a textile rental professional, don't miss EP7: "Future-Proofing Your Textile Rental Business" to keep up with industry best practices!

In Episode 5: Expand or Build: What happens when you outgrow your textile rental facility? Our host, Eric Smith, brings two generations of Textile Rental Operators to answer the question on how to proceed when your production needs outgrow your plants’ technology resources. Join us in this amazing conversation to learn the story of Arrow Linen with John (3rd generation), Anthony, and John (4th generation) Magliocco and their key takeaways to a successful expansion. Don’t forget to utilize our Free ROI Calculator resource available for textile rental operators!

In this episode of the Laundry Talks podcast, the host, Eric Smith, interviews Dana Horne, the General Manager of CTC, a mixed textile rental operator based in Clinton, OK. Dana got her start in the textile rental with a national provider, Cintas, but has since worked on both the operator and supplier side of the business prior to landing with CTC. She has a long history of training and coaching success. Eric and Dana also discuss the value of daily face-to-face coaching sessions and challenges related to training and hiring in today’s business environment.

Calling all textile rental professionals! Get ready for an exciting new podcast, "Laundry Talks." In our debut episode, we have industry veteran Barry Smith, who helped pioneer computerized billing systems in the late 1960’s. Join us as Barry talks about riding his first route, his impressions of the industry at the time, discusses the limitations of computer hardware in the early days, and shares early challenges, successes, and his thoughts on where the industry is headed. Don't miss out on this insightful conversation. Tune in to "Laundry Talks" and join the conversation. Check out our episode recap and notes here or use our Free Resource for Textile Rental Operators here!