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Recent episodes
Ep 25: Veterinary Leadership, Burnout & Compassion Fatigue with Cait Deppe
May 26, 2026
Unknown duration
Ep 24: What Veterinary Leaders Need to Know Before Changing PIMS
May 12, 2026
Unknown duration
Celebrating Veterinary Receptionists with Caitlin Palmer
Apr 21, 2026
Unknown duration
Ep 22 You're Not Understaffed. You're Running the Wrong Model.
Apr 14, 2026
Unknown duration
EP 21 High Stress, High Stakes: What ER VetMed Teaches Us About Leadership
Mar 24, 2026
Unknown duration
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 5/26/26 | ![]() Ep 25: Veterinary Leadership, Burnout & Compassion Fatigue with Cait Deppe | âYou canât pour from an empty cup.âBurnout in veterinary medicine is bigger than wellness programs â and in this episode, Cait Deppe and Suzanne Thomas unpack the leadership, communication, and systems issues that are quietly exhausting veterinary teams every day.In this episode of Leading Veterinary Teams on Air, we discuss:veterinary burnout and compassion fatigueleadership mistakes that increase team stresspsychological safety in veterinary hospitalsgrief support and emotional exhaustiontechnician utilization and trust within teamsneurodiversity in veterinary medicinecommunication breakdowns in clinicshow better leadership can reduce burnoutwhy support systems matter more than surface-level solutionsCait shares insights from her background in shelter medicine, specialty and emergency practice, ophthalmology, education, consulting, manufacturing, and veterinary distribution â offering a uniquely broad perspective on what veterinary teams actually need to thrive.This conversation is for:⢠veterinary technicians⢠veterinarians⢠practice managers⢠hospital leaders⢠CSRs⢠and anyone passionate about improving veterinary cultureIf youâve ever felt emotionally exhausted, unsupported, overwhelmed, or frustrated by the systems inside veterinary medicine, this episode will resonate deeply.đ Workbook: www.lvt.vet/workbookFrom Competent to Capable: https://amzn.to/4dINtvDđ Connect with Suzanne:Instagram: www.instagram.com/therealsuzannethomasLinkedIn: www.linkedin.com/in/suzannethomaslvtNewsletter: https://leadingveterinaryteams.beehiiv.com/đď¸ Listen to Leading Veterinary Teams on Air: https://leadingveterinaryteamsonair.riverside.com/Leading Veterinary Teams: Website: www.lvt.vetInstagram: www.instagram.com/leadingveterinaryteamsđ¤ Connect with Cait Deppe: https://www.linkedin.com/in/caitdeppe/Subscribe for more conversations on veterinary leadership, burnout prevention, onboarding, communication, technician utilization, and sustainable veterinary medicine.#VeterinaryMedicine #VetTech #Burnout #VeterinaryLeadership #CompassionFatigue #VetMed #PracticeManagement | â | ||||||
| 5/12/26 | ![]() Ep 24: What Veterinary Leaders Need to Know Before Changing PIMS | Most veterinary practices are making software decisions without a real roadmap â and the consequences impact everything from workflow efficiency to patient care.In this episode of Leading Veterinary Teams, Suzanne Thomas sits down with Adam Wysocki, founder of VetSoftwareHub.com, to talk about veterinary software, PIMS transitions, AI in veterinary medicine, workflow mapping, data ownership, and the operational realities most hospitals are completely unprepared for.Adam has spent more than 35 years building software and leading technology companies, including serving as CEO of a veterinary software company before launching VetSoftwareHub.com â the largest independent veterinary software directory online.This conversation is essential listening for:⢠Veterinary hospital managers⢠Practice owners⢠Lead technicians⢠Operations leaders⢠Anyone evaluating veterinary software or AI toolsIn this episode, we discuss:⢠Why most veterinary software demos are misleading⢠The biggest mistakes practices make during PIMS transitions⢠Workflow mapping before implementation⢠Hidden software costs and contract pitfalls⢠AI scribes and the future of veterinary AI⢠Open APIs and veterinary data ownership⢠Why veterinary leaders need better software education⢠What happens AFTER go-live during implementation⢠The operational impact of poor software decisionsOne of Adamâs most important insights:âThe demo is the midway point â not the start.âIf your hospital is considering:⢠changing PIMS⢠moving from server-based to cloud software⢠implementing AI tools⢠improving workflows⢠evaluating integrationsâŚthis episode will save you time, money, and operational frustration.CHAPTERS00:00 Why Veterinary Software Decisions Matter05:28 The Power Imbalance in Software Sales11:36 The Reality of PIMS Transitions20:59 Common Software Evaluation Mistakes24:56 Why Sandboxes Matter27:18 How Long PIMS Implementations Actually Take29:12 APIs, Data Ownership, and Migration Challenges36:30 AI, Decision Support, and Veterinary Teams46:59 The Future of AI-Powered PIMS53:12 Building VetSoftwareHub55:26 Adamâs Upcoming Book on PIMS TransitionsConnect with Adam: https://vetsoftwarehub.com/Follow Adam on LinkedIn: https://www.linkedin.com/in/the-adam-wysocki/Take the Free CLARITY Assessment: https://suzanne-xlfkmtbz.scoreapp.comJoin the Leading Veterinary Teams Community: www.lvt.vet/community#VeterinaryLeadership #VeterinaryMedicine #VetMed #PracticeManagement #VeterinarySoftware #VeterinaryAI #PIMS #VeterinaryOperations | â | ||||||
| 4/21/26 | ![]() Celebrating Veterinary Receptionists with Caitlin Palmer | National Receptionist Week only comes once a year, but the work receptionists do in veterinary medicine happens every single shift, every single call, every single difficult conversation at the front desk. This episode is dedicated to them.I'm joined by Caitlin Palmer, veterinary receptionist, community builder, and member of the NAAVR President's Advisory Board. We talk about what the receptionist role actually demands, the emotional labor that goes largely unacknowledged, and why the profession keeps underestimating the people holding the front of the hospital together.This is not a fluff episode about appreciating your front desk staff. It's a real conversation about imposter syndrome, career expectations, mental health, and what it looks like to build a professional identity in a role that a lot of people still treat as a stepping stone. Caitlin brings the kind of clarity and candor that this conversation has needed for a long time.If you lead a team that includes receptionists, this one is required listening.What we cover:The emotional toll of receptionist work and why it doesn't get named enoughImposter syndrome and career identity at the front deskWhat recognition actually looks like for this role versus what hospitals typically doThe mental health dimension of client-facing work in veterinary medicineNAAVR, the President's Advisory Board, and what's being built for this communityTraining, certification, and the future of the receptionist role in vet medIf this resonates, share it with every hospital manager who has ever underestimated their front desk. Subscribe for more real talk on the operational and relational work of leading in veterinary medicine.I'm Suzanne Thomas. This is Leading Veterinary Teams. Until next time, lead where you are. Even when it's uncomfortable. Especially when it's uncomfortable.Chapters00:00 The Role of Receptionists in Veterinary Medicine07:51 Navigating Social Media and Work Persona21:16 Recognition and Support for Receptionists31:02 Supporting Receptionists in Veterinary Medicine36:35 Recognizing the Emotional Labor of Receptionists44:20 The Role of NAAVR and the President's Advisory Board49:46 Empowerment and Recognition for ReceptionistsConnect with Caitlin: @thedeskwench and @desk_wench across all platformsLearn more about NAAVR: https://naavr.org/Take the CLARITY Leadership Assessment (free, 14 questions)Join the Leading Veterinary Teams CommunityGet the book, From Competent to Capable: Available on Amazon in paperback, hardcover, and Kindle. | â | ||||||
| 4/14/26 | ![]() Ep 22 You're Not Understaffed. You're Running the Wrong Model. | There's a distinction that most hospital leaders never make, and it's costing them constantly: being understaffed and running a model that structurally produces more work than it can sustain are not the same problem. They just feel identical from the inside.In this episode, Suzanne breaks down what's actually driving the staffing and retention crisis in veterinary medicine, starting with the high-volume, fee-for-service model that most practices have inherited and never questioned. She gets into what lean staffing actually produces in practice (hint: it's not efficiency), why credentialed technicians are leaving even when pay isn't the issue, and what forward-thinking practices are doing differently.You'll hear about structural models from human medicine and veterinary medicine, including Direct Primary Care, subscription-based care, VEG's people-first hospital design, and what Modern Animal built on the client communication side before the Chewy acquisition.This is not a theoretical episode. Suzanne closes with four concrete things you can move right now, without rebuilding your entire business model.If you're not sure whether your practice has a staffing problem or a model problem, the CLARITY Leadership Assessment was built to help you see exactly that. Fourteen questions, free, at LVT.vet.All resources, links, and tools mentioned in this and all episodes are available here. Find everything at the link below:https://www.lvt.vet stan.store/therealsuzannethomasDISCLAIMERA note before you listen: this episode references subscription-based care models and draws comparisons to how Direct Primary Care has been structured in human medicine. Sharing that context is not an endorsement. Suzanne is not saying subscription models are the right answer for veterinary practice. She is saying that veterinary medicine is actively looking at what human medicine has built, and that hospital leaders should understand what that looks like, why it's being considered, and what the implications are for staffing and team structure. Awareness is not advocacy. Know what's in the conversation so you can engage with it on your own terms. | â | ||||||
| 3/24/26 | ![]() EP 21 High Stress, High Stakes: What ER VetMed Teaches Us About Leadership | What does emergency medicine teach us about leadership? More than most leadership books ever will.In this episode of Leading Veterinary Teams On Air, Suzanne sits down with Dr. Brianna Tobin, small animal emergency veterinarian, shelter medicine advocate, birth doula, yoga practitioner, and the voice behind @emergencypetvet, to talk about what it actually takes to lead in one of the most high-stakes environments in veterinary medicine.Brianna brings a perspective that is both clinically sharp and genuinely human. She shares how a rough internship with poor leadership shaped everything she wanted to become as a doctor, why psychological safety isn't just a nice-to-have in emergency medicine, and how trust between doctors, technicians, and assistants is the thing that holds a team together when a hit-by-car dog rolls in at 3am.This one covers a lot of ground: the "sink or swim" myth in emergency medicine, why hierarchy is one of the most damaging things we've imported into veterinary hospitals, what real teamwork looks like in a code situation, how she navigates compassion fatigue without losing herself, and why she thinks the most important thing we can do for this profession is let people see it honestly.She also shares why she started @emergencypetvet, what it means to lead without a title, and the one book that changed the way she thinks about meaning, resilience, and why we keep going when things get hard.If you've ever been the person in the room who knew something was off but wasn't sure if you were allowed to say it out loud, this episode is for you.Brianna's Book Recommendation: Man's Search for Meaning by Viktor Frankl â https://www.amazon.com/dp/0807014273Connect with Dr. Brianna Tobin: Instagram: @emergencypetvetConnect with Suzanne + Leading Veterinary Teams:đž Join The Leading Veterinary Teams Communityđ For Resources, Consulting + More: stan.store/therealsuzannethomasđ Take the CLARITY Leadership Assessment:Have a topic you'd love Suzanne to cover, or want to be a guest? Submit here: http://www.lvt.vet/podcast-questions | â | ||||||
| 3/10/26 | ![]() EP 20 March Madness in Vet Med: ACT x LVT Podcast Mashup | What do coaching, leadership, and veterinary medicine have in common? More than you might think!In this March Madness episode of Leading Veterinary Teams On Air, Suzanne is joined by Athletic Conceptual Training Podcast host, coach, and hospital manager Ryan, along with cohost, RVT, and life coach Katelyn. The conversation moves between coaching, leadership, and the realities of working in veterinary medicine.Drawing from both athletic coaching and veterinary practice, the group explores how many of the same leadership principles apply across fields. They talk about self-reflection, recognizing when something needs to change in your career or personal life, and the importance of having people around you who support growth rather than competition.The discussion also touches on mental health in veterinary medicine, including the stigma around medication, the challenge of asking for help, and the importance of creating systems that support wellness for veterinary teams.Suzanne, Ryan, and Katelyn share perspectives on leadership communication, feedback, and how workplace culture is shaped by everyday leadership behaviors. They also discuss mentorship, training, and the importance of building communities that elevate veterinary professionals rather than gatekeeping opportunities.The episode blends humor, personal stories, and leadership insights while leaning into the slightly unpredictable energy of a March Madness conversation.Chapters00:00 Introduction to March Madness and Coaches05:46 The Impact of Coaching and Training11:30 Connecting Physical Training and Veterinary Medicine16:38 Journey into the Darkness22:13 Personal Wellness Journey27:14 Overcoming Fear and Stigma35:16 Creating a Positive Workplace Culture50:18 Navigating Assumptions and Intentions56:17 Elevating Veterinary Hospitals and TeamsConnect with KatelynIG @vetmedlifecoach Connect with RyanIG, TikTok: @coachryan925Subscribe to their Podcast:Youtube.com/@coachryan925SpotifyKatelyn's Favorite Books:Opps I Became a Manager - Amy NewfieldBrene Brown - Dare to Lead Dr Becky Kennedy - Good InsideRyan's Favorite Books:Clifford the Big Red Dog (hehe)Oops I Became a Manager - Amy NewfieldJoin the Leading Veterinary Teams CommunityHave a topic you would love Suzanne to discuss or want to be a guest? Submit here:http://www.lvt.vet/podcast-questions | â | ||||||
| 2/24/26 | ![]() Ep 19: Surviving ER Isnât the Goal: Creating Safer Veterinary teams | This conversation with Geoffrey explores his journey into veterinary medicine, the importance of credentials, his transition into emergency medicine, and what inspired him to enter the field. Geoffrey shares why he chose to speak openly online about mental health, including the personal realization and courage it took to tell his story.Together, Geoffrey and Suzanne discuss recognizing mental health struggles, taking personal responsibility, and using a multimodal approach to support wellbeing. The episode also examines leadership responsibility in creating psychologically safe workplaces, building a positive team culture, avoiding judgment, embracing vulnerability, and supporting growth even when it is uncomfortable.Chapters00:00 Introduction to Geoffrey05:55 Reason for Sharing Online15:23 Recognizing Mental Health Struggles22:12 Multimodal Approach to Mental Health29:07 Embracing Discomfort and Growth35:43 Cultivating a Positive Work Environment41:19 Effective Communication and Collaboration49:20 Overcoming Fear and Sharing Vulnerability58:48 Books and Resources for Personal GrowthConnect with GeoffreyInstagram, TikTok: @aint.doin.rightYouTube: https://www.youtube.com/@aint.doin.right82Join the Leading Veterinary Teams Community:https://leading-veterinary-teams-community.mn.co/plans/1907700Have a topic you would love Suzanne to discuss or want to be a guest? Submit here:www.lvt.vet/podcast-questionsSome of Geoffreyâs Favorite BooksAtomic Habits by James ClearDare to Lead by BrenĂŠ BrownExtreme Ownership by Jocko WillinkEverything is F*cked by Mark MansonThe Subtle Art of Not Giving a F*ck by Mark MansonIf you or someone you know is struggling with thoughts of suicide, mental health challenges, or substance use, support is available:Immediate Support988 Suicide and Crisis LifelineCall or text 988Chat via 988lifeline.orgCrisis Text LineText HOME to 741741Substance Use SupportSAMHSAâs National Helpline1-800-662-HELP (4357)findtreatment.govVeterinary Specific SupportNot One More Vet (NOMV)notonemorevet.comNot One More Vet Support Staff (NOMV Support Staff)nomvsupportstaff.comNational Organization of Veterinary Nurses and Technicians (NOVN)novnt.orgLGBTQ+ SupportThe Trevor ProjectCall 1-866-488-7386Text START to 678678Deaf or Hard of Hearing SupportDial 711 then call 988Videophone access is also available through 988Subscribe to Leading Veterinary Teams On Air for conversations that challenge traditional leadership in veterinary medicine.If this episode resonates, share it with a colleague, subscribe, and leave a review to help more veterinary leaders find the show. | â | ||||||
| 2/15/26 | ![]() Ep 18 You Canât Avoid Your Way to Trust: Accountability and Hard Conversations | In this episode of Leading Veterinary Teams on Air, Suzanne is joined by Dr. Desmond Coates, a practicing veterinarian and medical director in Mason, Ohio, who stepped into leadership just a few years after graduating vet school in 2022. Dr. Coates shares how his Uncle Brian inspired both his love of animals and his commitment to mentorship, and how early leadership experiences in college, vet schoolâs Veterinary Leadership Experience (VLE), and associate practice shaped his service-based view of leadership. Together, they explore what it means to lead with attention, build trust, and create psychological safety while still holding people accountable. Dr. Coates discusses the importance of self-reflection, consistency, follow-through, and asking for feedback, emphasizing that teams donât expect perfectionâthey expect accountability. He shares communication strategies drawn from books like Crucial Conversations, Crucial Accountability, Never Split the Difference, and Stories That Stick, including entering hard conversations calmly, saying the âquiet partâ out loud, and using curiosity-driven prompts like âWhat do you mean by that?â and âTell me more.â Dr. Coates also reflects on repairing relationships after missteps, the strengths and challenges of early-career leadership, and how he integrates clinical diagnostic thinking with leadership problem-solving. He highlights delegation, empowering teams, and strong technician utilization as key to sustainability, describing technicians as leaders who should be trusted and utilized to the full degree of their training and licensure. Finally, he shares his view that avoidance is a root driver of burnout and cultural decline in veterinary medicine, and encourages leaders to lean into discomfort, address issues early, and seek mentorship and a strong leadership network. Dr. Coates recommends Crucial Conversations as the one book every leader should read and invites listeners to connect with him on LinkedIn.đ Connect with Dr CoatesLinkedIn: / desmond-xavier-coates-dvm-802595123 đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.And if this episode resonates, share it with a colleague, Subscribe, and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
| 1/21/26 | ![]() EP 17 The Leadership Problem No One in Veterinary Medicine Is Talking About | Recorded from my AirBnB while at VMX, this solo episode is an honest conversation about where veterinary medicine is headed, from my view, and why leadership, not resilience, is the real issue we need to address.In this episode, I share: ⢠What genuinely excites me about the future of veterinary medicine ⢠The patterns I keep seeing that lead to burnout, turnover, and frustration ⢠Why so many leadership efforts fail to create real change ⢠How those patterns led me to build CLARITY, the Veterinary Leadership Operating SystemI also talk about what I launched this weekend at VMX: ⢠A 5-question Leadership Blind Spot Assessment designed to help leaders identify the one thing quietly undermining their leadership ⢠The CLARITY Toolkit, made up of three practical tools you can use like a workbook ⢠A sneak peek into the larger CLARITY system dropping later this yearFinally, I share whatâs coming next: A 3-week small-group leadership experience starting February 10th, focused on the biggest leadership leak I seeâleading peopleUpcoming speaking engagements including HiVE San Antonio, New York Vet, GVScon, and a Hound webinar An open invitation for future speaking opportunities and collaborationsThis isnât a hype episode.Itâs a clarity episode.If youâre a practice owner, manager, medical director, or emerging leader who feels like something isnât workingâbut canât quite name whatâit starts here.đ Next steps mentioned in this episode: ⢠Take the Leadership Blind Spot Assessment ⢠Explore the CLARITY Toolkit ⢠Learn more about the February leadership groupThanks for being hereâand for doing the work this profession is asking of us.Find Suzanne:on IG: therealsuzannethomason LinkedIN: @suzannethomaslvtLVT.VET | â | ||||||
| 1/7/26 | ![]() Ep 16 Authenticity and Neurodivergent Leadership with Ron Sosa | In this special first episode of 2026, host Suzanne Thomas welcomes Ron Sosa, a certified veterinary practice manager, neurodivergent leadership coach, and author of the upcoming book 'Rewriting the Rules.' Ron shares his journey from meeting Suzanne in 2025 to discussing important topics like masking, authenticity, and neurodivergent leadership. Emphasizing that his work is about honoring neurodivergent individuals, Ron explains how he helps professionals stop masking, prevent burnout, and lead authentically. He underscores the significance of starting the year gently, focusing on authenticity, and resisting societal pressures for perfection. The conversation also highlights Ron's companion workbook designed to support neurodivergent leaders. Packed with reflective insights and strategies, this episode is a must-listen for anyone looking to redefine leadership on their own termsđ Connect with RonLinkedIn: @ronald-sosa-cvpm-ccfp-pgd-cld-53453797/www.syn-apt.meGet the Left Unattended Playbook: https://www.syn-apt.me/what-s-left-un...Pre-order Ron's book on Amazon: https://a.co/d/3ehRzjCor directly with his publisher, Press49: https://www.press49.com/catalog/p/rew...Check out the Episode on Rons Podcast: Left Unattended where Suzanne was his guest: ⢠S1 - E1 - IâM NOT BEING DIFFICULT with Suz... đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.Join the Leading Veterinary Teams Community: https://leading-veterinary-teams-comm...And if this episode resonates, share it with a colleague, Subscribe, and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
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| 12/24/25 | ![]() Ep. 15 Making Waves in Veterinary Medicine with Kelly Cronin | In this episode of Leading Veterinary Teams On Air, host Suzanne Thomas welcomes Kelly Cronin, a veterinary technician specialist with over 30 years of experience across multiple roles. Kelly shares her journey from a shift lead to VTS in ECC to VP of operations, and how continuing education and community building became central to her career. She discusses the challenges and solutions in leadership, the importance of delegation and trust within teams, and how she reinvents herself through diverse entrepreneurial ventures. Highlights include Kelly's initiatives like CE on the Sea and her unique vacation rental business, which showcase her ability to integrate personal passions with professional growth. This episode offers valuable insights for veterinary leaders looking to foster a more inclusive, empowered, and dynamic work environment.00:00 Introduction to Leading Veterinary Teams01:10 Meet Kelly Cronin: A Veterinary Powerhouse02:42 Kelly's Leadership Journey06:10 Balancing Leadership and Technical Skills08:40 The Importance of Team Dynamics13:24 Delegation and Empowerment in Veterinary Teams18:06 Navigating Leadership Challenges23:46 Self-Examination and Setting Boundaries30:42 Intent and Grace in Leadership34:48 The Impetus for Writing My First Book37:09 The Birth of CE on the Sea39:30 Impactful Experiences and Connections48:22 Reinventing Myself in the Profession52:14 Exploring Opportunities Beyond Vet Med59:26 Advice for Aspiring Entrepreneurs01:01:26 Rapid Fire Questions and Fun Facts01:04:08 Final Thoughts and Resourcesđ Connect with Kelly LinkedIn: @kellylynncroninhttps://linktr.ee/kellylynncroninhttps://vettechlife.com/Kellyâs Book: https://a.co/d/fxpmymTCroninâs Castles: https://croninscastles.com/VetTechLife Financial Fitness Facebook Group: https://www.facebook.com/groups/1565420814266226/đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.Join the Leading Veterinary Teams Community: https://leading-veterinary-teams-community.mn.co/plans/1907700And if this episode resonates, share it with a colleague, Subscribe, and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
| 12/10/25 | ![]() Ep 14: Addressing Burnout and Harnessing Talent in Veterinary Teams w/ Lucy Nash, RVT | In this episode of Leading Veterinary Teams On Air, host Suzanne Thomas speaks with Lucy Nash, a seasoned RVT with diverse experiences across the veterinary field. Lucy shares her journey from clinical practice to her current role in industry, emphasizing the prevalence of burnout and the importance of recognizing and utilizing the skills of veterinary technicians. The discussion highlights the significance of open communication, team utilization, and creating a positive workplace culture. Lucy advocates for the inclusion of all team members in decision-making processes and stresses the need for understanding individual learning and communication styles to enhance employee engagement and retention.00:00 Understanding Compassion Fatigue in Veterinary Medicine00:24 Introduction to Leading Veterinary Teams Podcast01:16 Meet Lucy Nash: A Journey Through Veterinary Medicine03:17 Transitioning from Clinical Practice to Industry Roles05:11 The Importance of Skill Sets in Veterinary Medicine08:09 Leadership and Team Engagement in Veterinary Practices13:20 Feedback and Communication in Veterinary Teams24:15 Building Trust and Transparency in Veterinary Leadership34:47 Changing Feedback Methods36:39 The Importance of Timely Feedback39:24 Understanding Team Communication Styles43:58 Building a Respectful Work Culture46:36 The Role of Leadership in Large Organizations48:45 Adapting to Adult Learning Styles59:01 Exploring Non-Clinical Career Paths01:05:10 Conclusion and Final Thoughtsđ Connect with LucyEmail: Lucy@hound.vetLinkedIn: @lucynashRVTInstagram: @lucylupoprvtđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.Join the Leading Veterinary Teams Community: https://leading-veterinary-teams-community.mn.co/plans/1907700And if this episode resonates, share it with a colleague, Subscribe, and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
| 12/10/25 | ![]() Ep 13: Self awareness and the energy to cultivate thriving veterinary teams with Dr Jennifer Edwards | Self-Awareness and Energy to Cultivate Thriving Veterinary TeamsIn this episode of Leading Veterinary Teams, host Suzanne Thomas engages in a profound conversation with Dr. Jennifer Edwards, a veterinarian, leadership coach, and certified success principles trainer. Dr. Edwards shares her unconventional journey from studying psychology to veterinary medicine, her extensive career, and her transition to coaching. They discuss the crucial role of self-awareness, the power of curiosity over judgment, and the significance of managing and shifting personal energy for effective leadership. Dr. Edwards provides insights into how individual and collective energy influences team culture and resilience, emphasizing the importance of movement for physical and emotional well-being. Listeners gain practical advice on fostering positive, supportive environments and the impact of conscious leadership in veterinary practices.00:00 Dr Jennifer Edwards Leading Veterinary Teams On Air01:42 Meet Dr. Jennifer Edwards03:03 Dr. Jennifer's Unconventional Journey08:05 Understanding Resilience and Energy14:31 The Importance of Conscious Leadership21:49 Self-Awareness and Personal Growth26:29 Navigating Personal and Professional Challenges33:55 Realizing Self-Awareness and Letting Go34:36 The Importance of Honoring Your Emotions40:24 Movement and Emotional Wellbeing48:02 Rebuilding Energy and Taking Responsibility51:56 The Power of Books and Continuous Learning55:19 Creating a Positive Workplace Culture59:28 Conclusion and Contact Informationđ Connect with Dr Jennifer EdwardsLinkedIn: https://www.linkedin.com/in/drjenniferedwards/Website: drjenniferedwards.com Youtube: https://www.youtube.com/@drjenniferedwardsđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.If this episode resonates, share it with a colleague and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
| 11/11/25 | ![]() Ep 12: Mastering the Art of Active Listening to Enhance Leadership in Vet Med with Rick Albrecht | In this episode of Leading Veterinary Teams, host Suzanne Thomas welcomes Rick Albrecht, a seasoned professional with over 27 years in the veterinary field and extensive experience in education and leadership development. Rick shares his journey, from starting as a veterinary assistant to becoming a clinical educator, emphasizing the critical role of active listening in effective leadership. He explains how active listening involves empathy, validation, and understanding the root causes of issues, and highlights its impact on building trust, mentorship, and team dynamics. Rick also discusses the importance of self-awareness, growth mindset, and the value of investing time upfront to ensure long-term success. The episode is a comprehensive guide for veterinary leaders looking to refine their listening skills and foster a positive and productive team culture.đ Connect with Rick LinkedIn: Rick Albrechtđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.If this episode resonates, share it with a colleague and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
| 10/28/25 | ![]() Ep 11: Equity in Action: Inspiring the Future of Vet Med with Lanise Parnell, LVT | In this episode, I sit down with Lanise Parnell, a Licensed Veterinary Technician, leader, and co-founder of the PET X Foundation, to talk about something our profession still has a long way to grow into â belonging, mentorship, and equity in veterinary medicine.Lanise shares her journey from being fired from her first job to becoming recognized as a voice advocating for inclusion and representation in our field. With over 17 years of experience, she brings raw honesty, vulnerability, and hope to a conversation that challenges us to look inward as leaders.We talk about the realities of navigating racial bias and barriers to mentorship, what true allyship looks like in action, and how creating inclusive spaces starts with small, intentional choices. Lanise reminds us that leadership isnât just about managing teams â itâs about seeing people fully and creating an environment where everyone can thrive.This episode is a must-listen for anyone who wants to build a stronger, more inclusive culture â not through performative checkboxes, but through courage, accountability, and everyday leadership.đĄ What Youâll Learn in This EpisodeThe personal story behind Laniseâs passion for equity and inclusion in veterinary medicineHow early career challenges and lack of mentorship can shape leadership identityThe founding story and mission of the PET X FoundationPractical ways to start conversations about inclusion in your own hospitalWhy representation and mentorship matter for retention and belongingHow leaders can move from awareness to meaningful, lasting changeâąď¸ Episode Chapters00:00 Introduction to Leading Veterinary Teams01:06 Guest Introduction: Lanise Parnell's Journey02:08 Early Challenges in Veterinary Medicine04:25 Returning to Vet Med and Gaining Experience06:40 Founding the PET X Foundation12:30 Mentorship and Barriers in Vet Med16:09 Addressing Bias and Inclusivity in Veterinary Practices29:40 Starting Small: Community Inclusion31:49 The Power of Mentorship in Vet Med33:31 Networking: Building a Supportive Community36:40 Opportunities and Challenges in Vet Med44:15 Future of Diversity and Inclusion in Vet Med49:27 Final Thoughts and Encouragementđ Connect with LaniseLinkedIn: Lanise ParnellOrganization: PET X Foundationđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.If this episode resonates, share it with a colleague and leave a review â it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession. | â | ||||||
| 10/14/25 | ![]() Ep 10: Moral Injury in Vet Med: What is it and How Leaders Can Help with Kristin Lake BSc CVT LVT | In this episode, I sit down with Kristin Lake, a credentialed veterinary technician with extensive experience in emergency and critical care, to talk about something that hits close to home for so many in our field â moral distress and moral injury in veterinary medicine.Kristin shares how these experiences often show up in practice, how they differ from burnout, and what leaders can do to help their teams process and prevent moral injury. We dig into real-life examples, the emotional toll of tough cases, and the importance of debriefing as a leadership tool â not just to support team wellbeing, but to build trust and psychological safety across the hospital.We also explore how financial constraints and systemic challenges contribute to moral injury, why technicians often carry a unique emotional weight, and how advocacy can be both empowering and exhausting.This is a powerful conversation for any leader who wants to understand the deeper âwhyâ behind team fatigue â and learn how to lead through it with empathy, transparency, and action.What Youâll Learn in This Episode:The difference between moral distress, moral injury, and burnoutHow moral injury shows up in day-to-day veterinary practiceThe role of leadership in recognizing and responding to team distressWhy debriefing after difficult cases builds trust and resilienceHow to navigate the emotional toll of financial and ethical constraintsPractical ways to create psychological safety within your teamEpisode Chapters:00:00 Introduction to Moral Distress in Veterinary Medicine00:24 Meet Kristin Lake: Expertise and Experience02:20 Understanding Moral Injury vs. Burnout04:00 Real-Life Examples of Moral Distress10:35 Impact on Team Dynamics and Leadership15:44 Addressing Moral Injury: Solutions and Strategies23:51 Building Trust and Accountability in Leadership26:58 The Role of Technicians in Advocacy28:15 Balancing Emotions in Professional Advocacy31:53 Addressing Financial Constraints in Veterinary Care37:41 The Importance of Psychological Safety41:14 Recommended Reading for Veterinary Professionals44:24 Final Thoughts and ResourcesConnect with Kristin:LinkedIn: https://www.linkedin.com/in/kristinlake/Website: https://vetmedmathtutoring.com/đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med. If this episode resonates, share it with a colleague and leave a review â it helps more veterinary leaders find the show. | â | ||||||
| 10/10/25 | ![]() EP 9: World Mental Health Day Special: From Burnout to Breakthrough with Dr. Amelia Knight Pinkston | In this episode, I sit down with Dr. Amelia Knight Pinkston â veterinarian, integrative health and life coach, consultant, speaker, entrepreneur, and as she calls herself, a ârecovered, burned-out veterinarian.âAmeliaâs story is one so many of us in this profession can relate to. On the outside, she was thriving and living her childhood dream, but underneath she was anxious, exhausted, and burned out. That turning point led her to explore a different way of living and workingâone rooted in compassion, curiosity, and connection. Today, she helps veterinary professionals âuninstall the malwareâ of hustle culture and outdated roles so they can create sustainable, authentic, and energizing lives.We get into what burnout really is (spoiler: itâs an overwhelmed nervous system), why productivity can feel safer than rest, and how shifting from judgment to curiosity changes everythingâfrom team dynamics to self-leadership. We talk about vulnerability in leadership (why saying âtoday isnât my best dayâ builds psychological safety), the trap of external validation, and how to reframe uncomfortable pauses as powerful opportunities for growth.What Youâll Learn in This Episode:How burnout shows up in the body: fight, flight, and freeze explainedWhy rest feels so uncomfortableâand how to practice it without guiltThe â3 Câsâ framework: compassion, curiosity, and connection as everyday toolsLeading by example: modeling boundaries and vulnerability for your teamHow to spot the early warning signs of burnout (in yourself and your team)Why external validation feeds burnoutâand how to redefine success on your termsThe power of the pause: lessons from healing through concussion and burnout recoveryConnect with Dr. Amelia:đ Website: https://www.lifeboost.today/IG: @lifeboostwithameliaLinkedIn: Amelia Knight Pinkstonđ Podcast: https://lifeboostwithamelia.buzzsprout.com/đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med. If this episode resonates, share it with a colleague and leave a reviewâit helps more veterinary leaders find the show. | â | ||||||
| 9/23/25 | ![]() EP 8: Leading without backup: finding strength in the silence | In this episode, I sit down with Sharon Vaturi, MS, RVT, CVT â a credentialed veterinary technician with 20+ years in the field, scientist, educator, musician, and founder of RVT Seminars. Sharon has trained teams, led on the floor, and now delivers âkeynote concertsâ that blend live music with leadership teaching to strengthen culture and morale in veterinary hospitals.We get into what it actually looks like to step up when youâre on your own: channeling that ER-level focus under pressure, turning training into muscle memory (CPR drills that actually prepare teams), and carrying the same practice mindset into tough leadership conversations. We talk psychological safety in everyday moments (yes, even âcan you show me the microscope?â), why gatekeeping kills performance, and how explaining the why boosts client adherence and team follow-through.What Youâll Learn in This Episode:How to use âER brainâ (focus + delegation) without a crisisTraining that sticks: short, realistic reps more than once-a-year checklistsPsychological safety in small momentsâand why âthank youâ mattersTeaching vs. gatekeeping: building capability without losing controlSOPs that prevent blame culture: double-checks, estimates, and clarityWhy presence is greater than perfect words: pause, listen, then respondA creative twist: using music and storytelling to shift team cultureConnect with Sharon đ RVT Seminars: https://rvtseminars.com IG: https://www.instagram.com/rvtseminarsđ Keynote Concerts: https://sharonvaturi.com IG: https://www.instagram.com/sdv.speakerđ Upcoming Book (Oct 2025):IG: https://www.instagram.com/sdv.authorđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med. If this episode hit home, share it with a colleague and leave a reviewâit helps more hospital leaders find the show.Listen now and donât forget to subscribe here, on Spotify, Apple Podcasts, and on YouTube for more real talk about veterinary leadership. | â | ||||||
| 9/9/25 | ![]() EP 7 From Manager to Owner - running the playbook to writing your own people first, profit follows | In this episode, I sit down with Claire Pickens, EMBA, CVPM: certified veterinary practice manager, entrepreneur, and business strategist with over 30 years in animal health. Claire has helped countless veterinary owners turn big ideas into bank-ready business plans, while leading operations across the country with expertise in leadership, HR, and practice management.We dive into what it really takes to shift from managing someone elseâs playbook to writing your own as an owner. From opening a practice before ever managing one, to defining values that hold steady through recessions and pandemics, Claire shares candid lessons, practical strategies, and the people-first approach thatâs guided her success.What Youâll Learn in This Episode:Why people, not KPIs, are the only true leading indicatorHow to coach to behaviors and outcomes, not just metricsThe surprising transferable skills from coaching and practiceWhat every aspiring owner should study: HR, marketing, and IT basicsHow to define your values before day one and use them to guide tough callsConnect with Claire Pickens:đ Website: www.smallbusiness-dreams.comđ LinkedIn: Claire Pickens, CVPMđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med. | â | ||||||
| 8/26/25 | ![]() EP 6: Building True Mentorship in Veterinary Medicine with Dr. Kate Boatright | In this episode, I sit down with Kate Boatright, VMD: veterinarian, speaker, writer, and author of Small Animal Veterinary Mentorship Manual. With over a decade in practice, Dr. Boatright has become a leading voice on creating mentorship that works, not just for new grads, but for every role in the hospital.We dive into why mentorship is more than onboarding or skills training, how to build a culture of support across the whole team, and what both mentors and mentees can do to make the relationship successful. From navigating burnout as a mentor to setting clear expectations from day one, Dr. Boatright shares practical tools and candid advice to make mentorship a lasting part of veterinary culture.What Youâll Learn in This Episode:Why mentorship should extend beyond new graduates to every hospital roleHow to set clear expectations that prevent disappointment and turnoverThe shared responsibilities of mentors and menteesHow hospital leaders can build mentorship into culture, not just contractsThe difference between training and mentorship, and why it mattersConnect with Dr. Kate Boatright:đ Website: www.writetheboat.comđ LinkedIn: Kate Boatright, VMDđ Instagram: @writetheboatđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med. | â | ||||||
| 8/12/25 | ![]() EP 5: From Kennel to Founder: One Technicianâs Journey to Leading with Heart and Hustle | In this episode, I sit down with Alexandre Contreras, Vet Tech, Innovator, and Entrepreneur, whose path in veterinary medicine began with a childhood fascination and evolved into a career defined by creativity, resilience, and service.From working in the kennels to launching his own dog massage therapy service, Dogapy, Alexandre has built a career that blends hands-on animal care with entrepreneurial spirit. Heâs the inventor of a pet nail trimming tool, Klip Trio, and the founder of PetTrio Charity, which supports animal welfare and educational initiatives in underserved communities.In this episode we dive into how persistence and leadership have shaped his journey, the challenges and rewards of bringing big ideas to life, and how he balances professional goals with the responsibilities of being a single father.What Youâll Learn in This Episode:- How Alexandre grew from kennel work to launching multiple ventures in vet med- The origin story behind his innovative pet nail trimming tool - KlipTrio- How PetTrio Charity is creating opportunities for education and outreach- The leadership lessons and mindset shifts that fuel his successConnect with Alexandre:www.kliptrio.comwww.pettriocharity.orginstagram.com/kliptrioinstragram.com/pettriocharitywww.linkedin.com/in/dogapyđ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old school way of leading in vet med. | â | ||||||
| 7/22/25 | ![]() EP 4: Beyond Hustle Culture: How vet teams he burnout at the root | In this episode, I sit down with Dr. Amber Parksâa veterinarian, speaker, and certified stress and burnout coachâto explore the deeper layers of burnout in veterinary medicine. Amber shares her own journey through burnout, including her decision to leave general practice for relief work, only to discover that the real work was internal.We dig into the misconceptions around burnout (spoiler: itâs not just about changing jobs), why so many of us think relief work is the solution, and how shifting her relationship to stress changed everything. Today, Dr. Parks supports veterinary professionals in identifying the root causes of burnout and building lives that actually feel sustainable.We Talk About:đĽ Amberâs personal experience with burnout in general practiceđ§ Why relief work didnât fix the problemđ The deeper personal work burnout recovery requiresđ ď¸ How stress management, mindset, and coaching became her turning pointđŤ Why seeking support isnât weaknessâitâs strategyIf youâve ever thought, âMaybe relief work will fix everything,â this episode is for you.Links & Resources:Connect with Dr. Amber Parks on Instagram: @the_stress_and_burnout_coach | â | ||||||
| 7/8/25 | ![]() EP 3: Branding Without the BS: Ego, Authenticity, and the Courage to Keep Showing Up | What if branding wasnât about being loud, but about being real?In this episode, I sit down with Danielle K Lambert, founder of The Snout Group and veterinary branding queen of no BS, for a straight-up conversation about what it actually takes to build a brand, a voice, and a leadership presence that matters.This isnât a fluff piece about colors and logos. Weâre talking about:- The difference between confidence and ego in leadership- Why people-pleasing waters down your messageâand your mission- How to build a brand that walks the talk (not just lipstick on a pig)- What to do when it feels like no oneâs watchingâbut youâre still showing up- The myth of overnight success and the power of consistencyand Personal lessons weâve learned the hard way about visibility, boundaries, and staying true to yourselfWhether youâre leading a hospital, growing a platform, or figuring out how to be seen without losing yourself, this conversation is packed with honesty, clarity, and permission to do it differently.đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and the kind of leadership convos you wonât find in a management textbook. | â | ||||||
| 6/24/25 | ![]() EP 2: The Trust Gap: What Vet Leaders Need to Hear (with Lynn Blake, CVT) | When trust breaks down between leadership and the team, everything gets harderâcommunication, culture, even patient care.In this episode, I sit down with Lynn Blake, CVT, CVBL, FFCPâhospital manager, radically supportive leader, and the queen of âlittle treat cultureââto talk about what the trust gap really looks like in vet med and how to begin rebuilding it.We dig into:How to recognize when your team doesnât trust leadership (itâs not always loud)Why micromanagement and fear-based leadership keep teams stuckHow identity, inclusion, and psychological safety play a role in team dynamicsSmall, actionable ways to start earning trust backâeven if you feel like youâve lost itThis conversation is packed with honesty, practical insight, and a lot of heart. If youâre in a leadership roleâor want to beâthis oneâs for you.đ§ Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old school way of leading in vet med. | â | ||||||
| 6/3/25 | ![]() EP 1: Back in Session: Whatâs Next for Leading Veterinary Teams | Weâre back! In this solo kickoff episode, Suzanne shares where sheâs been, what sheâs been building behind the scenes, and what to expect from Season 2 of Leading Veterinary Teams (LVT) On Air. From technician utilization to trust-building and leadership that actually works, this season is about showing up real, messy, and ready to lead. Episodes drop every second and fourth Tuesdayâhit follow and letâs get to work. | â | ||||||
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