Lean in Government | Episode 4 | Developing People to Improve Process Flow

About this episode

This episode discusses the importance of developing people in government to improve process flow.

Today, we’re talking about one of the most important principles in Lean — developing people. Not just improving processes, not just mapping flow, but actually helping our staff grow so they can solve problems and create better flow for the customer. In government, process issues are usually people issues — not because staff don’t care, but because they were never trained, never coached, and never given a chance to improve their own work. When we develop people, everything else gets better: th...

Topics covered

• Lean
• developing people
• process flow
• government

Keywords

• training
• coaching
• problem-solving

Mentioned in this episode

Products: Lean

Books & works: Lean in Government

More episodes of Lean in Government Podcast

• Lean in Government | Episode 10 | KPIs & LSW · March 27, 2026 · 25 min
• Lean in Government | Episode 9 | Daily Huddles & KPI Discipline (Part 3) · January 26, 2026 · 25 min
• Lean in Government | Episode 8 | How Standards & Systems Sustained Warehouse Success (Part 2) · January 18, 2026 · 33 min
• Lean in Government | Episode 7 | From Warehouse Chaos to Millions in Savings (Part 1) · December 28, 2025 · 34 min
• Lean in Government | Episode 6 | Using Value Stream Mapping to Identify Bottlenecks and Problems · December 15, 2025 · 26 min
• Lean in Government Podcast | Episode 5 | How to Manage Visually with KPIs & Metrics · December 2, 2025 · 16 min