Checking In with Jeff Lawson

Checking In with Jeff Lawson

From Leapfrog CX Strategies by Dave Michels

May 21, 2026 · 57 min

About this episode

Dave Michels checks in with Jeff Lawson, discussing his journey with Twilio and his next steps after leaving the company.

I’ve always admired Jeff Lawson. I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these sessions to understand Twilio, but I knew Jeff was brilliant. Not only did Jeff build an amazing company with a strong culture, but he also created an entirely new segment in communications. After 16 years of running Twilio, including an IPO, Jeff hung up his coding gloves. The next stop, surprising (at first) was The Oni...

People in this episode

Host: Dave Michels

Guest: Jeff Lawson

Topics covered

  • entrepreneurship
  • technology
  • communications
  • company culture
  • leadership

Keywords

  • Jeff Lawson
  • Twilio
  • entrepreneurship
  • IPO
  • communications

Mentioned in this episode

Organizations: Twilio, The Oni

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