Learn and Be Curious with Doug Herrington

What does it take to keep prices low on hundreds of millions of products? In this episode, Doug sits down with Christa Glenn, Vice President of Pricing and Promotions at Amazon. Christa shares how Amazon's pricing philosophy puts customers first (and profit second), why tenets matter, and how her team prepares for Prime Day. And along the way, Christa and Doug swap stories about the first Prime Day, how they're using AI day to day, and their mutual sock obsession. (00:00) – Amazon Pricing(00:55) – Christa’s Amazon Story(02:57) – Amazon Campus(06:45) – “Startup” Mentality(07:33) – Seller Pricing(10:20) – Amazon’s Pricing Philosophy(14:30) – Pricing Escalations(15:23) – Pricing Comparisons(17:15) – What’s new in pricing?(18:33) – Garlic Press Tests(19:18) – Price History Feature(20:29) – Pricing Tenets(21:28) – Early Prime Day Memories(25:00) – Amazon’s First Prime Day(26:58) – Prime Day Today(28:00) – Personalized Prime Day(28:55) – Socks! and Other Deals(30:23) – Flip the Script: Experimenting with AI(31:55) – AI as a “Mentor”(33:24) – AI Analyzing Email(34:47) – Importance of Pricing at AmazonFollow Doug on social media:LinkedInInstagramThreads

Amazon is transforming how customers shop for groceries by bringing fresh perishables directly to customers through Same-Day Delivery on Amazon.com. Doug Herrington sits down with Sidira Sisich, a Senior Product Manager on the Amazon Grocery team, to explore how Amazon integrated fresh produce, meat, dairy, and more into its Operations network. Doug and Sidira talk about why speed matters in business, the excitement around "zero-to-one innovations,” and an old project called Amazon Wine.(00:00) — Welcome and Sidira’s Amazon Story(04:19) — Amazon’s Early Clothing Business(08:05) — Amazon Wine(11:12) — Early Amazon Grocery(12:36) — Perishable Groceries on Amazon(13:58) — Doug’s Amazon Interview with Jeff Bezos(17:22) — Perishable Product Growth(19:13) — Early Days of Amazon Fresh(21:40) — Zero to One Businesses(23:57) — “Flip the Script”(24:31) — Speed Matters in Business  Resources: Learn how Amazon expanded fresh groceries with Same-Day Delivery:https://www.aboutamazon.com/news/retail/amazon-same-day-fresh-grocery-delivery-united-statesFollow Doug on social media:LinkedInInstagramThreads

What if getting prescription medication were as simple as online shopping? After reinventing shopping, Amazon is applying the same innovative thinking to healthcare, delivering prescriptions to customers’ doorsteps and in creative new ways like kiosks. Doug Herrington sits down with Hannah McClellan, VP of Amazon Pharmacy Operations, to explore how Amazon Pharmacy works, what problems it is designed to solve, and why Amazon believes it can improve one of the most frustrating parts of modern healthcare. They also discuss how Hannah’s career led her to this moment, and the advice she has for Amazonians navigating big career moves.Timestamps: (01:35) — Hannah, what is your Amazon story?(03:50) — “I remember thinking, is my career at Amazon over?”(08:30) — What is a “Technical Advisor” at Amazon?(10:25) — You have a lot of opportunities in front of you and you choose Amazon Pharmacy — why?(12:20) — Is Amazon Pharmacy just like any other pharmacy?(15:30) — What happens in the background when my doctor sends a prescription to Amazon Pharmacy?(18:20) — How are you getting so fast with delivery?(23:09) — Do you get any feedback from customers?(24:46) — What are our Pharmacy kiosks?(26:43) — Is there a Leadership Principle you lean on most in this role?(28:25) — Jeff Bezos was relentlessly purposeful in using culture to get everyone to row in the same direction — how do you think we’re doing now in this regard?(31:37) — Are we still living up to our Leadership Principles?(32:10) — What’s your advice when people ask about taking risks and trying different things in your career?Episode Resources:Learn more about Amazon Pharmacy: https://pharmacy.amazon.comFollow Doug on social media:LinkedInInstagramThreads